Petland

I am not very happy with the assistance that I did not receive from the sales agents(MANAGERS) at the Georgetown, TX store. My daughter and I were at the store on Sunday, July 17, 2010 wishing to purchase a French Bull dog. This particular dog had been in the store for over six weeks and was now half price - from 4, 000 to 2, 000. Before I could purchase the dog I explained to the young man that I needed to speak with my husband. We were offered a Kennel Kit if we decided to purchase the dog, with no qualifiers. Once again I explained to the salesman that I had to allow my husband to see the dog. When my husband went to the store that following Tuesday, July 20, 2010 he was told that the original sales person was not there and that the kennel kit must have been a no time only offer. When he asked to speak with the manager he was told that "they were all managers at the store" (a young female, middle aged female) a bit frustrated he left the store. I went in today Wednesday, July 21, 2010 completed an application for financing and was told that I was financed at only 90% and that definitely; I was NOT going to receive the kit. I then asked, what did 90% mean, was I supposed to pay $200.00 since the dog was 2000? She stated no, but that it did mean that Petland was losing money on the purchase of this dog, so definitely they were going to be unable to honor the other salesman's offer. I don't understand and I am completely upset with the level or lack of customer service that I received from her. I requested to speak with a manager and was told by the young lady that they were ALL managers, I then made a remark to the middle aged woman stating; so does that mean that there are only chiefs that work here no Indians? To which she remarked that she was not going to answer that question. The young lady continued to state that there will be no kennel kit given even though it was offered on Sunday, she also proceeded to say that I could wait for the other salesman who assisted me on Sunday, but he was NOT going to give me the kennel kit either. My statement to her was that “If I am going to purchase that dog I was going to get the kennel kit that was offered to me” I stated that I would return when the other salesman was there and then she began to make some comment about that the dog might be sold, and that people purchase right then if they really wanted that particular dog…I even offered to place a hold on the dog until this situation could be rectified upon the other salesman's return to work and she state that, it could not be done. How sad that the level of customer satisfaction and honoring what was offered is held in such a low regard. I want what was offered.