Blockbuster reviews and complaints 1
View all 57 complaintsBlockbuster - manger wont' rent movies - can't work computer system
I went today to rent a movie at store # 92457 at 2616 S. Voss, Houston TX 77057. I have rented several movies there before. On a previous receipt I have from renting movies on 08/04/09 it has a customer # and my name is listed on the receipt just as it is on my drivers license.I rented several movies in August using my driver’s license. Today, the Manager there, Flipia, would not rent a movie to me, because she said I was not in the system and I may have been renting movies under another name. All movies I rented were under my name, and keep in mind, the name, my name as on my driver's license is listed on my receipts which I have. I don't appreciate Blockbuster's refusal to rent movies based solely on one of thier manager's inability to work a computer system and bring up a customer's account. Her inability to do her job is the company's responsibility not the customer's and it is outrageous that she blamed her inability to work the computer and pull up my account on me by saying that I may have been renting under someone else's name. Blockbuster's allowed thier manager to refuse to serve me because she cannot work a computer. There is still a movie I would like to rent but I can't because they have an incompetent Manager that can't bring up customers accounts. Also no one at store # 92457 had this issue before. I asked if I had a late fee because if I do, I want to take care of it but she can't tell me that as Flipia insist I havn’t rented any movies from Blockbusters in the last 90 days which is of course untrue.
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Why not just try back a different time, the manager can't be there 24/7!
So she couldnt find you in the system. Maybe you just got deleted somehow. Did you you ever take two seconds to think maybe that happend. These things happen. She knows how to work the computer the computer system. YOU are just not there. I understand you were but for whatever reason you are not there now. And how could you have a late fee when they do not charge for late fees. And why not just sign up for a new account if you want this movie soooooo bad. It takes two minutes. Quit being an ### and everything will run much smoother.