Hyatt reviews and complaints 1
View all 141 complaintsHyatt - My hotel stay, guest room conditions
I checked into Hyatt Houston Galleria on 01/02/2021. Upon entering the room there was a very bad odor. I spoke to several staff members as it relates to my concerns. Only to find a bug crawling in the bathroom, candy trash, toenails under the sofa and most disgusting mold on the sofa bed frame and a urine stained mattress. The service of the staff was less than professional. I would like to be compensated.
Desired outcome: I would like to be compensated
Please contact me asap
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