Mattress Firm

Jan 5 2022 I ordered on line a bed with the help of their expert Blaise . The next day I looked at my bank statement and mattress firm put the order through twice so I was charged twice . I notified MF and Jan 12 I received a refund of $1180.33 but by this time I had cancelled the order . I tried a dispute with the bank but MF said they couldn’t refund the other $1180.33 while the dispute was on . So I cancelled the dispute and guess what , still no refund and now they won’t even reply to me as of today Jan 29 they still refuse to refund my money and my bank statement proves I’ve only received one refund not 2 . I spoke to Joe Friel at MF headquarters but he just kept giving excuses and now won’t reply at all

Mattress Firm and I signed a purchase contract for the delivery and service to connect my bed to the frame. (12/31/2020) The delivery was a disaster with the company divers calling me vulgar names and abandoning the job. In addition, they caused several areas of damage to my home and headboard.
I have requested assistance and the customer service representative has advised that the company will not assist in the delivery problem and issues with the wrong product delivered.
The invoice demonstrated that the company would perform the services of installing the headboard to the adjustable base and it was listed out as a clear item with a part listed to assure that it was done. The delivery drive that came out for the second time caused damage upon putting the adjustable base to the headboard.
Mattress Firm is taking no action to help me. They will not provide a bill of lading, or handled the damages that happened. The executive customer service team was involved and they advised that the purchase made with Mattress Firm delivery and verification that the proper product is delivered is not their responsibility.