National Tire & Battery [NTB]

Dear Nicholas Franshaw,
I am writing you to inform you of multiple damage and issues that I experienced Saturday night, 01.15.2022 due to the tire installation and alignment done at NTB on 01.15.2022.

There were many lights that popped on my dash concerning Traction, ABS and Brakes. My steering wheel would not move. The next morning, steering power fluid was all over the ground and some transmission fluid.

On 01.16.2022 I had to have my vehicle towed. This is a direct result of faulty work done at the NTB located at your 2611 South Loop location, 77054.

I am very disappointed. I would like to have my vehicle towed to your facility today to have these issues resolved. In spite of your verbal communication to me on Saturday stating: "you are the one that suggested the alignment due to issues you identifed". I asked Marvyn if I needed one and he responded " it was 1.5 on one side and 1.7 on the other, so I should get one in the future/soon.

You all had already put my vehicle in the front as complete, after the tires were installed. Then you clearly took credit for having your team do an alignment, only to say you needed a Cam kit/bolts to do it right, and I can come back. But still charged for an alignment. This has been an unnecessary nightmare.

Originally, I was going to write you about your dismissive demeanor of looking at your employee while I asked specifically, why would you all began a repair without having the proper parts to complete it?.

Marvyn has shown professionalism over the phone and face-to-face each time I interacted with NTB. If there are personal things going on between you two that is not customer related. But, I agree that you have to manage employee concerns.

1. I am seeking to have the items below resolved:

Steering power hose/issues repaired

Transmission leak issue inspected/repaired

Alignment corrected repaired

Abs, Traction and Break Sensor issues repaired

I would never spend $730.99 on a vehicle that was not previously working great. I would hope that you and your Team would never work on a vehicle that is not stable, just to get a sale. If this can't be resolved, I am requesting a refund.

Update: Spoke to Nicholas who simply responded. Talk to customer service, I don't think I am comfortable with your vehicle being at my shop. Repeated his self and provided a number. This company is practicing bate and switch tactics. What about my 30 days satisfaction on the purchase of the tires and my 6 months warranty on the alignment?!

I am awaiting a call back from corporate.