Omni Hotels & Resorts

I booked your hotel, 13210 Katy freeway, Energy Corridor, through booking.com and the experience was horrendous.

I was not able to add a guest through the booking.com website so I called what I thought was the actual Omni hotel I was going to stay at and spoke with a woman named Jerry who informed me that I would be able to add my guest with her and she asked for his first and last name and informed me that he would be on the reservation and he need only give his name upon arrival and he may go to the room, this did not happen.

I get a call from my partner stating that he was not able to check-in and that they did not have his name as a guest. I called Omni again spoke to George who was so rude, short, and argumentative and he offered no assistance.

I finally arrive at the Omni and was met with the most disgustingly rude little man, Damon, who instead of trying to reconcile the issue, he further escalated it. What's more, he gave me room 2225 which had a broken a/c unit so my guest and I had to sit on the chairs to get the a/c as the other parts of the room could not receive the cool air.

This was our date night I'm studying for the NY bar I have no life or time to do anything at the present moment and I was somehow able to squeeze out some time for us to enjoy being together, and it was an epic fail.

I hope you take care in hiring the right people at your hotels as they, as you know, reflect upon the chain as a whole, and based on my experience last night Omni has left such a negative appeal that I sincerely doubt I will ever step into another one of your hotels.

May I also advise that you communicate with booking.com and the like sites that advertise rooms for you to communicate that no guests may be added and also inform your own staff so as to not have other guests experience the embarrassment my partner experienced upon arrival.

Reservation Confirmation#[protected]