Choice Hotels International reviews and complaints 1
View all complaintsChoice Hotels - Dirty room and poor service
On June 21st 2008 we checked in late at the Econo Lodge on 2020 N.W. Stallings Dr. Nacogdoches, TX 75964 tel. #[protected]. We have noticed dirty sheets and the rooms smelled terrible with cigarette smoke. The following morning making coffee we also noticed the coffee pot was very dirty. We went to the office to put in a complaint.
The Mgr. (Vina Patel) was out and the desk clerk (Fabiola) reached her by cell phone. Mrs. Patel would not talk to us and informed us through Fabiola that we should have put in a complaint last night. In response we stated that it was too late to complain, we were exhausted after a long drive from Flint Michigan. Mrs. Patel instructed Fabiola to tell us that she will be calling us on our cell to get more information later that day.
Of course Mrs. Patel never called.
On the way back to Michigan we spend the night in a different Hotel (spend less $$$ than the stay at Econo Lodge) and the cleaning ness and service was like day and night comparing to our stay at Econo Lodge.
We were very sickened with the trashy room and the service Econo Lodge was offering and we would like to hear from the Econo Lodge Corporation.
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We traveled from 10 a.m. to 3 a.m. the next day to Niles Ohio from Florida because my daughter was having a baby. She called on 7/2/16 to inform us her water had broke and she was ready . We made the trip and saw the baby being born 7/3/16 at 6 a.m. We were exhausted and drove to the Econolodge on hwy. 422 (Youngstown Pkwy.) and the manager had us pay 20.00 for an early check in so we could take a nap and shower. We stayed at the hotel until 7/6/16 and checked out that morning. The problem is our room was only cleaned one time the entire stay at the hotel. We had to empty our own trash and go to desk to get clean towels. We ran out of toilet paper until a roll was finally set on back of commode for us to put on. We tried to go eat the breakfast offered but most days there was nothing left by 8 a.m. . I spoke to a manager on check out and all she could say was this was not tolerable about our room and apologized and made excuses that they had a lot of check outs and maid was busy. Maid turned in report no service required to office on our room. We followed instructions to leave card on bed for linen change and towels on floor in bathroom to be picked and fresh put in. If not for the happy occasion we were there for this brought us stress during this time and disappointed us about the Econolodge experience. Which is very unfortunate I have stayed Econolodge before and never was treated like this at any other location I would have thought some type of compensation should have been in order for our disappointing stay.
We just got back from our vacation or I would have contacted you sooner. On Jan 1, 2016 we stopped at your Econolodge at 1210 Industrial Pkwy, Saraland, AL, 36571. Checked in at 6:45 PM. We were checked in by hjones. This was the worst room in all my travels. The only reason we stayed at all is because we had been traveling for 12 hours and was too tired to get back on the hwy. Picture one is what the rug looked like all over. Picture two is the filthy walls. Picture three is of the dirty bath tub. Picture four is the dirty bath floor. Picture five is the other corner in the bath. Picture six is the missing door security lock. Pictures seven and eight are mold behind the bed. Picture 9 is the moldy air conditioner and picture 10 is typical of the condition of the furniture. We spoke with Bernadette about this at check out and all she would do is refund us $26.32. Not even an apology.
My company had booked my me in for 14 days. although I do not expect great service nor leisure amenities however, I've called front desk for an ironing board I had to pick it up myself, the rooms are group to little crusters house and not link to the main building, it is January and is -12 outside. according to their own printing of advertising in house hotel directory: said provide coffee all day, I am assuming coffee maker and coffee with sugar cream like most hotel have, no not this one, ask them about it, they front desk person said oh, and continued to sip on her Robins coffee. The door frame is almost off the wall, had to push back in, don't feel so secure. I had been travelling with work for about 2 months and been staying at hotel in different city, first time here in Econo Lodge. I had never been a materialistic person nor need much service. The end of the day, you end up spending more then you may thought you save from a budgeted hotel after 14 days, what you pay for coffee and breakfast daily adds up. better off to spend a coupon extra dollars and stay elsewhere. Their Breakfast is really not a perks: stall bread for toast and stall cereal, seem been their for months, coffee. I am sure it is? what a shame that a hotel in canada can have this type of service and environment and consumer still contribute to their existence. I suppose to each its own.
I have been a customers here at the econo lodge here in Augusta, ga on Washington rd. for about six month until I find a place to live the hotel is very nasty, noisy and full of drug users and prostitutes and the people here have been busted for crack cocaine and meth and weed. I have watch the general manger of the hotel Mr. carlos otaro run in and out of these room smoking drugs with the guest and sleeping with the prostitutes and stand outside smoking drugs with employees. the young lady that stay here Ashley Ryan never pays for the room as long as she sleeps with general manger and do cocaine this hotel is very unprofessional and I have contacted the cooperate office and labor department and police department. report it to general manager doesn't help when does these things with the guest and im sure the staff could make statements on this issue I hope cooperate take care of this matter.
I stayed in econ lodge in Richardson, Tx off 75 this weekend. I was charged 3 times for the room. I booked and paid $300 on priceline to stay Fri-Mon. When I checked in I told clerk that I paid on priceline and he still swiped my card without saying anything. I figured probably for incidental charges. At checkout I see my receipt had a charge for $241.35 for the stay. I asked the assistant mgr and he states they didn't get voucher from priceline. But to contact priceline and they will refund my money. Hmmm, okay but since priceline charged me more than the hotel was charging I didn't have a problem with that. I contact priceline and they say hotel is at fault and will refund the money. I check my account today and Econo Lodge charged me again. So instead of refund for $241.35, I know have total $482.70 by econo lodge, let alone $300 charged by priceline the week before.
i have been working for the econo louge in helen ga for almost to weeks i have not recived a pay check and i have not feeled out any papers as of tax or even anything that states i work there i do have copies of my rooms i cleaned which i was suppose to get paid 3 dallors a room i done over 2 hundread rooms with another lady the check went into her name which i was unaware of until monday the october 27 2008 i have not recived anymoney i went to my main maneger and which he told me to take it up with the lady he gave the check to he told me she was suppose the split it with me and i recived 50.00 for all the work i did i would like my money and to file a caplaint on him to have something done my maneger rfuses to do anything a bout it so i need help on what to do i need my money to support my 1 month old and i dont have any of my money? what can i do? i dont work for free? my number is [protected] you can reach me at anytime or you can email me? thanks jessica