D.R. Horton reviews and complaints 2
View all 221 complaintsD.R. Horton - Contractor sent to address my 11 month Warranty
Good morning,
I recently put in a request for service for my 11 month warranty.
The contractor that was sent his name was Kevin, last name unknown at 214-930-9620. I had to ask him to leave my property Wednesday 3/3/20 because he was very rude and disrespectful first over the phone and then during his visit.
During our initial conversation over the phone he was confrontational to the point I stopped him and asked him not to come if he wasn't going to listen to my concerns. He agreed to come out and take a look.
On the day of his visit he started right where he left off, with the same bad attitude and dismissive approach.
He began by talking about the irrigation hoses on the ground, something we already discussed previously over the phone and that I'd told him I'd already resolved that issue when I called Chaote irrigation to find out if the hoses should be on top of the soil or underneath. He wanted to make it a point to tell me that DR Horton wasn't going to do my landscaping for me.
I asked him to move on and I pointed out the cracks and stone work falling off my house outside that I'd blue taped. He then proceeded to pick at it an throw the pieces down on the ground including the tape and tell me that's just how natural stone is and that a-lot of it is going to fall off but at some it will stop on its own.
Regarding the cracks he decided to reprimand me about the cracks in the mortar verses cracks in the brick and how I should know the difference, and then chuckled.
None of this funny to me, he then let me know it was funny to him.
That's when he was asked to leave the property and I contacted DRHorton customer support to advise them of what happened and for them to send a professional to come back out, obviously not him, and listen to my concerns and discuss my options for repairs.
I received an e-mail back from Erika Colunga who is from the DFW East Customer Service 2 that she would forward my e-mail to Kevin's manager.
48 hours later I called to find out what is happening and after 4 transferred I was advised that I would have to to take the matter up with Kevin because my claim is still assigned to him or to e-mail his manager Renee Chacon at [protected]@DRHorton.com for a resolution.
Desired outcome: I would like a professional, not Kevin, to come and discuss and view my warranty concerns with dignity and basic common courtesy
D.R. Horton - Contract terminated once I started asking questions
I went under contract with D.R. Horton Express Homes, Travis Ranch - Forney, TX division on January 18, 2020. I signed all contract agreement documents and paid $750.00 in earnest money. My new home was set to close in 60 days. The house is currently under construction and I have made weekly visits to check the progress. On April 28, 2020, I did my weekly visit and noticed that the house color was slightly different from what was discussed. I then went home to review my contract and reached out to the sales associate to provide the Designer Color Guide to cross reference. The associate did not respond to my email. I then sent a private Facebook message to Horton's company page asking if someone could give me the color guide. I was told that I needed to reach out to the builder. I asked again with no response from associate Anthony Nguyen. Therefore, I submitted an online customer care inquiry on the Corporate website and asked for a color guide. I was contacted and advised that the Corporate office does not keep color guides as this is set directly with each builder/division and they should be able to provide the information. The associate and builder might have taken offense to me going to their Corporate office, however as I buyer I feel I have a right to ask questions. On May 5, 2020, the in - house lender (DHI) sends an email that I no longer qualify for the home, although we ran my final credit report and I was given a final approval on April 17, 2020. The lender stated that they have another program if I were interested, but it would require a second lien on the home. I then replied, and included my realtor and sales associate asking the following: 1.) Lender - how would the second lien affect me and how much would I owe back if the home was later sold. 2.) Sales associate - Anthony, since I no longer qualify for the non-repayment loan, would I receive my earnest money back if I decided not to move forward with new program with lien? Anthony responded that he was not responsible for earnest money returns and I needed to contact Corporate as they may keep a portion. I then spoke with (Marcey F.) lender and she went through the details of the new program. On Thursday, May 6, 2020, I agreed and accepted the terms for the new loan program and doc-u-signed all required documents. The next day, May 7, 2020, sales associate Anthony sent me a doc-u-sign document requesting for me to cancel my contract. I declined signature and included the following reason - I did not request to cancel my contract I simply wanted to know my options since qualifications has changed. I am moving forward with the purchase of the home. Hours later Anthony sends a second request for me to cancel my contract and I respond with the same previous reason. I then send Anthony a direct email advising that I am moving into the house under the new program and to please stop sending cancellation request. I close by saying to contact me by phone to keep miscommunication down. On Monday, May 11, 2020 I receive a letter from a new person at Horton, Shari Brickman. She provided a PDF letter and advised that the letter would be sent in certified mail same day. The notice was a contract termination and that read "Our records indicate that you signed the Contract on January 18, 2020 but have decided not to continue the purchase of the property. Therefore, the contract has been cancelled." If you feel this is in error, please contact our sales associate. I replied less than 10 minutes later, copying my realtor, sales associate, lender and builder that this was an error and I was moving forward on the home. I also included a screenshot of the email I sent to Anthony on May 8, 2020 to stop sending me a request to cancel form. No one responded back to my email, so I reached out to Corporate. I received a call back from Lindsay Linehan, who states she was Anthony's manager. She asked for my side of the story and I provided all information included in this notice. I told her I have every correspondence and I never requested to cancel. If she had a document that states otherwise to please send it to me to review. She then agreed that there was miscommunication. She then asked are you are still approved to buy a house. I answered yes and notified her that I had signed all revision loan term agreements. She stated that the loan had been cancelled by Anthony 100% on their end and she would speak with him and call me back. She did not call back, so I reached out to my realtor today. He contacted Anthony via text and Anthony responded that D.R. Horton has cancelled my contract and will not reissue due to complaints made to Corporate. My realtor tried to resolve the issue, but Anthony states my home that I have under contract and I did not request to cancel has been SOLD. I called and left a message for Anthony's manager with no response. I then sent Anthony an email requesting a letter from D.R. Horton that they have cancelled my contract and to provide reason. Anthony told me to use the letter that was issued on yesterday. I reminded him that the letter specifically stated that I requested to terminate the contract and agreement, which we all are aware is false and now we are in a Breach of Contract. I later received an email from Lindsay DFW East Area Sales, who provided a letter stating that a letter was sent out to me last week (which I haven't received) and it stated contract was already terminated because I reached out to customer care and my home has been sold. They basically messed up and cancelled the contract without reasoning and resold the home. Now, they want to place blame on me for asking questions regarding a major purchase. They want you to shut up, but spend your money. STAY FAR AWAY FROM THIS BUILDER! I DO NOT RECOMMEND!
D.R. Horton, Covington GA attempted to bully me into using their affiliated business by telling me they would not accept my offer for a home if I didn’t use the preferred lender. Once I signed the Purchase Sales Agreement, I learned that tactic is illegal. They threatened to terminate my contract if I selected an outside closing attorney and wrote to Ray Keefer and Mr. Horton. They conceded and created an amendment. During the closing process, they withheld information from the closing attorney about whom to contact for corporate documents. Emails were sent to the Sales Agent, Shirley Johnson and she never responded to the attorney or the underwriter at Navy Federal Credit Union. They threatened to terminate the contract. Again, I copied Ray Keefer regarding Shirley Johnson’s failed to respond on May 24th. The contact for D.R. Horton’s Atlanta East Closing department was provided and closing was scheduled for Thursday, May 26th. Again the Sales Manager of Wildwood Community in Covington, threatened to cancel the contract. We were still receiving document closing. Everything was fast-tracked and Ohlson & Medlock law firm pleaded to not terminate the contract. The closing date was moved from May 26 to May 31st. The wire instructions did not say the closing cost. $4431.73 had to in/house three days prior to closing. I had $28,000 in my bank account and plan to wire the money at closing. The day of closing at 9:40 AM, Shirley Johnson called and asking what time is the closing which was at 12 PM, May 31. She had forgotten to schedule the final walkthrough. I live an hour away from the new home and the new home is a slightly and hour from the new home. She asked if I could meet with the builder at 11:30. I emailed the attorney with Ray Keefer, Matilda Wallace, Shawn Tokanel and etc on copy to request a new closing time. The attorney office sent an email back saying they new the closing time and forwarded the email. The only appointment available was 4 PM. D.R. Horton’s. Angie Shields said that too late and funds needed to be in-house now. The final walkthrough was at 1:30. I left there heading to the attorney’s office. Traffic was horrible and were road closures everywhere. I contacted the attorney and she said to wire the closing costs immediately. I pulled over and attempted to wire the funds several times with different error messages each time and I continued to call Bank of America. We were unsuccessful at wiring the funds but I got back in the road. My agent called and said they’re terminating the contract if all funds are not in-house by two. I called the lender made sure she transferee the funds and authorized the sale. When I arrivedd at the attorney’s office I continue to try and wire the funds, sent screenshots of my account. The lender had verified funds were in the account but Angie Shields had already terminated the contract. The house was placed back on the market the same day for 540k more. Matilda said she would not sale the home to me and suggested I look in other communities. I reached out to Ray and Angie, that night and following day, I also learned that I could only wire funds from a desktop. Bank of America does not support the transaction using a mobile phone. I wired the money anyway, hoping they would change their mind but Matilda said no. I sent an email to drhorton@drhorton.com June 4th. The response say thank you for contacting Mr Horton the email was being forwarded to the executive management team and the executive management team will investigate. I spoke my attorney through Legal Shield who’s law firm name is Deming and Parker, the senior partners agreed that D.R. Horton had breach the contract as did my closing agent Ohlsen & Medlock. They have referred my case to a litigation attorney. I am hoping for a legal injunction, preventing the sale of the home while in litigation or from the State Attorney General while investigations are ongoing, and specific performance to rewrite contract with same terms and conditions.
Sounds about right.
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