Buffalo Wild Wings

My family and I went to BWW at 7823 Zarzamora in San Antonio TX yesterday on 04/22/2021 after waiting one hour and a half for a table which I agreed to when we checked in we were finally seated a party of 8. Our waiter by the name of Gabby came and took our drink order and appetizer order it took about 30 min to recive 1 appetizer and still no drinks were brought to us I finally got the attention of another waiter by the name of Jesse and he was nice enough to bring our drinks and check on our second appetizer. Our original waiter Gabby came by after a while later and took our order which took another 30-40 min and not once did she come by and offer any refills on any of the drinks I had to wave her down and ask her if she could please refill all the drinks on the table. As far as the food order I took a picture of the tender strip order my nephews had because they looked awful. our waiter never came and asked if everything was ok. All in all we literally were there close to 3 hours from the time we were texted that our table was ready till the time we left.

EVERY time I come to this BWW, there is NEVER a receptionist.. I always have to ask an employee if we can be seated which they proceed to tell me "You guys can seat yourselves" so after seating myself I proceed to wait 20min JUST to get an employees attention for menu's... every... single... time... after getting menus it's another 20min of waiting to get someone's attention JUST to get drinks in.. my parents decided to stop coming a while back but I live in a very small town near San Antonio and this is the closest thing