WoodSprings Suites reviews and complaints 1
View all 415 complaintsWoodSprings Suites - Incorrect order and unprofessional confrontation
I have been staying in this suite for over a few months now since August 28, 2023. Upon my stay it has been fairly good, up until I recently made payments in advance. The manager Jeremy Not only was really loud, but very confrontational like I had done something wrong. He was also upset I over heard he and Elijah talking about me, saying I was trying to get free things, (cussing) and "she already got military so why is she complaining". When Elijah noticed me standing there he alerted Jeremy and turned red because he realized I heard everything they said. After discussing that I owe and I am late 2 days, he proceeded to cut me off and did not hear my case about how he was wrong. Aside from his arrogance, I left the lobby to avoid confrontation as he was upsetting me at that moment, and he escalated it by knocking on my door quite upset and letting me know "He was NOT done talking". As he proceeded to try and explain a bill, I tried to stop him and let him know he was wrong and I had the proof in my hands. He finished talking, stating "I gave you the day to stay, YOUR WELCOME" and walked away refusing to hear me out. I had left a bad review and noticed the retaliation from the girl at the front desk, Joycelyn or Jaydalyn when she stated she could not let me back in my room. My evidence from every receipts proves that almost $100 I already paid is missing. I have been over paying and never recieved any other discount but the military for my review. I have been over paying and I would appreciate you looking and investigating further. I will continue my stay for business purposes and I want a full formal apology from Jermey and his staff for the confusion they brought to me door and rudly dismissed upon being wrong.
Claimed loss: $100 or more
Desired outcome: Formal apology and compensation for money stolen
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