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CB Undergarments Victoria's Secret 3939 IH 35 S, San Marcos, TX, 78666, US
Victoria's Secret company logo
Victoria's Secret
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Victoria's Secret company logo

Victoria's Secret

3939 IH 35 S, San Marcos, TX, 78666, US
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1 complaint
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Website
www.victoriassecret.com
Phone number
+1 (512) 392-1327
Category
Undergarments
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm

Victoria's Secret reviews and complaints 1

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2:33 pm EST
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Victoria's Secret - Order charged but not received

I had ordered a few things for my daughter. She had just moved to a new address and the post office was closed so she did not know where to pick it up. When she finally told me, I called customer service and they claimed they sent me a gift card to my email but I still have not found it. Not only that but that order was returned to Victoria's Secret and they did not take it off my credit card. They thought sending me a gift card was sufficient so I was still paying it on my credit card bill. I need a refund. I have not found that gift card in my email folders and I ended up paying for it anyway. I demand a refund.

Desired outcome: I demand a refund because when my order was returned to the company as "undeliverable" I should have been notified and refunded immediately.

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