Dillard's

I have been a very loyal Dillard's customer since 1993 when my husband introduced me to you. We spend thousands, upon thousands, of dollars at your stores annually, always using your stores as a "go-to", even when we travel to different states, and most importantly, even when there are plenty of other stores we can shop at. We are very loyal people.

In all of these years of shopping at your Dillard's stores, I have never been mistreated by any of your employees. However, today, June 24, 2021 at 10:15 a.m. PST, I went to your store in The Woodlands, TX, because I needed a larger size for a garment that I had purchased just two-weeks prior. Unfortunately, the sales associate had a hard time processing the exchange, so she called a sales manager, Salome, to assist her. I had to ask what her name was because she was not wearing a name tag, which is very odd for Dillard's employees. Salome stomped over, as if we had interrupted her coffee, meticulously examined the garment and in a very offensive, accusatory, nearly yelling tone asked, "What did you do with this? Did you wash it? Did you use it?" and just continued to "drill" me in a very disrespectful tone! I informed her that someone just tried it on. She yelled, "No" as if she was present, and shoved the garment to her face. She kept sniffing at it and even tried to make the sales associate smell it, then she yelled, "I can't accept this. You can buy the replacement, but I'm not taking this back!" and walked away. It seemed as if she felt superior and even made her feel good to yell at a customer in front of a sales associate. I could tell the associate was embarrassed and could only apologize for the horrible experience.

To say the least, Salome needs customer service training. She, in fact, does not deserve employment at Dillard's. She does not follow or live its values. Not to mention, she does not have any respect for people, let alone customers who keep your business afloat. And for her to be a manager, I can only hope that this is not what she is teaching her employees. If she treats customers this way in front of your associates, your stores will all soon need to file bankruptcy, like the others, because your loyal customers, like myself, with many options available, will not put up with this kind of harassment. With the times that we live in now, no business can afford to mistreat their customers as most are barely hanging on to keep their businesses open. I am severely offended, appalled that Dillard's would hire or allow such behavior and even more so, disappointed that Dillard's would hire someone with such a horrible demeanor!