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CB Fitness Centers and Gyms Gold's Gym 4501 S General Bruce Dr, Temple, TX, 76502, US
Gold's Gym company logo
Gold's Gym
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Gold's Gym company logo

Gold's Gym

4501 S General Bruce Dr, Temple, TX, 76502, US
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1 complaint
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Working hours
Mon
5:00 am - 11:00 pm
Tue
5:00 am - 11:00 pm
Wed
5:00 am - 11:00 pm
Thu
5:00 am - 11:00 pm
Fri
5:00 am - 11:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
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A
1:11 pm EST
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Gold's Gym - inquiring about collections information

I contacted my local Gold's Gym for the collections information that is needed to proceed with cancelling my account. I spoke with a receptionist by the name of Kaley and asked only for the phone number for the collections agency. She proceeded to state she did not know. I asked if she could please find out for me. She put me on hold and spoke with what I presume to be her manager. She got back on the phone and finally provided 1-800 number. When I asked what the agency's name was she stated again that she did not know and I asked if she could find out. She stated the only person who would know would be her manager. I asked if I could speak with her/him and Kaley proceeded to state that she was unavailable with a rude attitude. I asked her for the district number so that I may file a complaint.. She then proceeded state Gold's Gym does not have one and hung up the phone. I called back and got her name and her manager's name which is Charity. I don't believe customers should be treated this way and I will be following up on this complaint.

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