MyHeritage

I maintained a premium subscription with MyHeritage from at least [protected], then reverted to a basic (unpaid) membership on completion of my genealogical research. In June 2021, I renewed my premium ("complete") subscription and found to my dismay that my family site was dysfunctional in that it prevents me from exercising my right, as the site manager, to add, edit and remove site content. Specifically, I have been unable to:
1. Edit the 9 existing "news articles" and their multiple attachments that I had written and posted on my family site from [protected], to describe and document my research, or to create new articles, even though these options remain displayed on the site.
2. Add descriptive text to the photo albums I had created on my family site (also a displayed option)..
3. Rearrange photos in a logical order on the site.
I repeatedly contacted MyHeritage Support, to no avail. None of the site functionally issues that I first reported over a month ago have been resolved. The so-called "support" staff is useless … inattentive to substance, totally incompetent technically, unresponsive, and customer-averse. The only "advice" I was offered was to clear my browser cache. All that did was wipe out all my saved online account passwords; nothing else changed. Then I was told that the "news articles" that I had written and posted on my family site to highlight and summarize significant aspects of my family's history and the methodologies I employed in conducting and then documenting my genealogical research could not be edited nor could I create new articles because the "feature has been discontinued." Most recently, I was told that all my articles would be "removed" from my family site! Excuse me?! I paid for the privilege of posting these articles on my family site for the benefit of my children and grandchildren, so that they would be cognizant of their heritage and family history! And MyHeritage not only denies me the right to add new articles but even to edit the existing ones and now threatens me with removal of the latter against my obvious will!?. I paid a huge premium for renewing my so-called "complete" subscription and when I did, I expected my family site to be fully functional as I had left it. I was given no notice before I renewed that this would not be the case. For that very reason, I then asked for the name and e-mail address of a MyHeritage senior executive so that I could submit a formal complaint before consulting with my attorney concerning my legal options in order to protect my rights as manager of my family site, on which I had relied in good faith when renewing my premium subscription in June 2021. I have not received as much as an acknowledgment of my request. All other issues I reported remain unresolved."

I took out a 14 day free trial and tried to cancel the subscription on the yesterday, which is the final day. Trying to cancel is difficult and no reminder is sent out. I tried again today to cancel only to find that I have now been charged £113 for a year's subscription I do not want! I have tried contacting MyHeritage without any success.

The 14 day free trial provided no new information other than to compare it with other trees.

It is clear I am not the only person who has complained about MyHeritage and I would like a full refund.

Thank you.

MyHeritage collected my recurring payment ($209) for yearly membership on December 26th. I logged in January 1st and found out my membership was expired. There was nothing of the family tree work and research I had done over the years, and no indication it could be retrieved.
I tried calling their customer service line [protected] US), but once I entered my member number, I was shunted to the recording that informed me that "Only paying members" get access to their phone help line.
No other means of communication was indicated on their site to resolve the issue.

I have been a customer since 2016 and pay for 2 separate services. I found out this year that these 2 services were combined as a package in 2017 and I was never contacted to give me that discounted package. I have been trying for days now to get someone on the phone to adjust my annual bill. Each time I call I'm on hold for over 20 min they say someone will call me back or email me. I have a robocall block on my home phone so I told them they have to call from a "real" number and I gave them my cell phone, they still haven't called or reached out by email. I'm tired of this run around and feel my next step would be to cancel altogether!