Hit Web Design

For those who are scammed by Hit We Design, I empathize with you as I am also a victim of this crooked company. I too, chose this company to have my website build, and the result was not delivered! My hard earned money of at least $1000.00 given to this crooked company is gone out of the door and I am sure I will not be seeing it refunded. If anyone is a victim of this company and has a good idea to get back at the owners, let mew know so I can assist; perhaps a class action law suit?

My husband paid for and began working with heritage web solutions in january 2009.in march 2009, he still did not have a working live web page, so he handed this project off to me to assist hit to get it done. To date, now december 30, 2009, he still does not have his website. We have been passed around to three different designers, we have waited months now to get a simple blog, I have contacted the sales department hoping to get some action, to no avail.

I personally have created or located every piece of text and graphic for the site and have provided them to the 'designers'. I have a great deal of knowledge of web site design and graphic design. I should have simply created the site for my husband when he asked, but I was too busy at the time - little did I know that more time than ever would be required of me to work with heritage.

The prototype/test page hit (heritage) has provided to us is the most basic and elementary page I have ever seen. An entry level web design student could have produced what they have provided to us, thus far. The total dollar amount we have spent for a non-working, elementary level basic web page is $580.00! Not the $199 they advertise. What the heck are we paying for?

I have sent a specific list of items needing to be corrected and/or changed to this very basic page over 2 months ago, yet we have gotten no response from the design team. Their terms & conditions specify that when they send you a message or a page to approve and you don't respond to them within 5 days, they assume the page is approved and move on to the next item. Well, it's been two months since I requested our last changes, not to mention eleven months since we began this horror story with heritage, and we are still nowhere closer to an active website than we were a year ago.

Do not waste your money or your time with this company. Their designers are not professional and they do not deliver!

This company is the truest of crooks... Please save your selfs. There is no lower # then a company that feeds and steels from new small business owners. Heritage web solutions specializes in getting your money and frustrating you until you leave. I have hundreds of emails and documents and over 200 hours of wasted time to end up out $1, 300 to mark strong who has stolen tens of thousands of dollars from people like you and me. He will simply send a copy of his terms of service. Heritage web solutions terms of service is over 50 paragraphs of your out of luck. It even says they don’t have to finish the site at all if they don’t want to. I am not kidding. And be careful! They slip it by when you describe what you want for a website... After that your out at least $59 per month for 12 months in hosting fees period!

I will paste a letter he sent me below that says if you want to go to small claims court you need to come to utah. You see he knows its not worth the trip and bam he keeps on steeling! This # offered me and my business partner $200 because the other $1, 100 should be his for having to email me?

Again save yourselfs from pure hell and #!

See letter from ceo mark strong below.

Mark strong thu, aug 28, 2008 at 4:04 pm
To: michael rose
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Dear mr. Rose,

When you accepted heritage's terms of service http://www.heritagewebdesign.com/tos.html on april 2, 2008 you accepted the essence of the third (3rd) paragraph in the account termination agreement. See section 41.

The purpose of the account termination agreement is simply to put in concise terms the provisions of unwinding our relationship. Heritage doesn't need an additional signed account termination agreement. It is as much for your protection as heritage's.

It is now your call as to what you want to do. Our position has already been stated: $200 refund and release of heritage's work to you. If this is not acceptable, then have your attorney communicate with heritage at:

Heritage web solutions
1460 n. Moonriver drive
Provo, utah 84604

Attn: legal department

As a professional courtesy, please make your attorney aware of section 43 of the tos. It establishes the courts in the state of utah as the courts having jurisdiction in all legal matters. It states:

43. Jurisdiction.

This agreement shall be governed exclusively by the laws of the state of utah, usa, without regard to any conflicts of laws provisions thereof, as a contract entered into and performed entirely within the state of utah. The parties herby expressly disclaim the application of the united nations convention on the international sale of goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the state of utah, counties of utah or salt lake, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non convenient or otherwise.

Should you decide to litigate in any other jurisdiction, hws will engage legal counsel in that jurisdiction. However, hws will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to utah. This “jurisdiction” provision has been challenged in the courts before and the courts have consistently upheld this provision.

It is hoped that we can terminate this relationship amicably and promptly.

Please advise.
Respectfully,
Mark strong
Chief quality officer
Heritage web solutions.

I hired hws to design a website for me in early may. I was very careful about explaining the details of the website to matthew kenison (sales associate). I drafted up a rough outline and block diagram of what I wanted on each page along with a detailed description of the functionality, all of which I explained to matthew on the phone. Matthew gave me his assurance that they could do the project for around $1, 200. Being bleary of working with a company in another state I made him structure in some payment milestones. I gave them a third down with a third due in a week and a half with the final third due upon my approval of the site. I gave them several documents to use for artwork and pictures along with a link to my corporate website to use as a design guide.

The project was suppose to take 3 weeks to complete. 2 days in to the project I was contacted by an account manager (jay scoby) who immediately started up-selling more features and services. Some of the items he was selling made sense for me so I agreed to the items being added at a cost of $800. I asked jay if that was in addition to what the pricing matthew had quoted to me or if the quote would change, he said he was unaware of what matthew had quoted be but would check into it.

Shortly after the above call jay called again informing me of a special offer to prepay for a year of hosting for some more add-ons. The add-ons were appealing so I signed up for the year of hosting for $524. I again asked for clarification on the previous $800 and a revised quote and he said he would get it resolved.

3 weeks went by and I was not contacted by hws, I called to find out where the project was at and was told I would be contacted by a designer. 1 week later I was contacted by the designer and in another week I finally got to see a draft web page which was nothing more than an entry page and a run-of - the-mill main page with a few graphics on it. Absolutely none of the functionality I asked for was coded into the page after 5 weeks! Sound like stall tactics?

I am not an idiot and I recognize crap when I smell it so I pulled the plug on the project and asked for a refund which I have not seen to this date. 5 plus weeks had passed and I had been given nothing but promises and the run around and the fact that they tried to force me into some cookie cutter website in terms of functionality was evidence enough that hws was not capable of delivering what they promised.

This is a terrible company who promises the world, takes the money ($2, 100), and then fails to return my emails or phone calls so this can be resolved. I wish I would of researched this company before I agreed to anything with them. You've been warned!

If any one is interested in the email strings between myself and heritage I will happily forward them.