Furniture Row reviews and complaints 1
View all 73 complaintsFurniture Row - Three different couches. All had something wrong with them
I received three different couches since June from the furniture row in St. George Utah the managers have lied. I know that they've received a third Couch for the return they have not contacted progressive leasing like they said I've asked them and communicated with them three different times since they picked up the couch and Proggresive has not received the invoice for the return the three different couches that they have sent me without inspecting before they have brought them to my home have been horrible! staples down the backside cushions miss shaped hooks not there to hook the sectional together if I could have a phone call back I would really appreciate it [protected] my name is Shannon. And the lady's name is Michaela in the St. George store that has lied to me and repeated To lied to me to get these issues resolved. I was on the phone with Progressive this morning this is September 2 at the same time I was on another phone with furniture out in St. George she was telling me that she had already sent the invoice which I was on the phone and the lady on the progress of side saying they have not received anything then I asked to talk to the manager Brian which he says that he's watching her send the second one which progressive haven't already received the first one so they are blatantly lying and covering up their lies
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