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CB Fast Food Chains McDonald's 1256 Cedar Rd, Chesapeake, VA, 23322, US
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McDonald's
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McDonald's

1256 Cedar Rd, Chesapeake, VA, 23322, US
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1 complaint
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Mon
5:00 am - 12:00 am
Tue
5:00 am - 12:00 am
Wed
5:00 am - 12:00 am
Thu
5:00 am - 12:00 am
Fri
5:00 am - -11:00 pm
Sat
5:00 am - -11:00 pm
Sun
5:00 am - 12:00 am
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6:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's - I had to pay 1.51 for a 1.11 soda.

I walk in. I go to wash my hands as a young lady gets in line. She was quite attractive yet, none-the less, I was there for my new 'Mushroom Angus Swiss Burger' trial. As I return from the restroom 'cleansed' and prepared to eat, I notice the manager is not only trying to impress this lady, but, he tries to flip her cup in the air and catch-it in the air- & behind his back. I know a very important rule in business is to be professional, as I am currently in a business course at my college, Full Sail University. On his attempt to catch the cup he fumbles and was not able to perform what I would call a 'street stunt' unsuitable for the manager in charge of different ages as well as diversities. To me this was very childish. The line with me was being held up. Well, the lady seemed to be un-impressed then walked on. I noticed her husband/boyfriend/ or possible business contact met her, and their conversation started over some papers. I saw the insignificance in trying to impress someone who was not 'waiting for a show'. I place my order for the new burger and complimentary water. I noticed the staff looked un-attentive. 'Dominique', the Manager, is still trying to dance his way through orders, and it is not going very well. He once again fumbled, now with my Mushroom Angus Swiss burger. When someone is trying to dance there way through work I acknowledge when it is not going well so my plans had switched. I now wanted a soda. I ask the lady of his same descent ' Can I just get a coke'. She calls him over. "Dominique, the man needs a coke", she says. She was present and capable to take my order, but passed it off, so he returns. "All I need is a coke", I say. I give him a dollar and twenty-five cents for a soda that rings up as $1.11. He asks me, "Do you have a penny"? So I say, “I feel that is my choice", but, "here". He asks, “Do you have another quarter?” I figured what he is doing was maybe I had the price wrong, because I could not see the screen. It was not lit. He throws the $1.25, the penny, and the extra quarter in his drawer, shuts the drawer, turns his back, and walks away. There is no lesson in becoming a thief. I then blatantly saw the one dollar and eleven cent receipt. I thought to myself, ‘hey, your a thief'. There was no point in this other than intimidation so I say while both employees have there back turn to me and performing no tasks, "here I'll just put all my change in the charity". I put over two dollars in the charity to over-substantiate his ruling on the soda. This is not the first time I have caught attitude from this guy. I'm left as a man with no change and everything to gain. That is not the type of business I want to see in the town I have lived through adolescence into adulthood. I caught a bit racial profiling as I turned the corner and the two, a middle-aged female Co-worker, and Dominique, that afternoons Manager on duty, let out a hardy laugh. Where is the service? Where is my respect? He can't even see around the corner to see how much of a fool he played himself in front of I, and the lady which he originally tried to impress whom had official matters with another. I do not like to be taken from, and then laughed at behind the corner when he can't see there is another world not in concern with his impressions or impersonations. Thus my complaint is to say that I know this isn't the first one, and if it is, isn't charity to the youth of the generations more then enough for me to not hold a grudge, but 40 cents is a very viable enough argument to act upon when it is blatantly taken before my very eyes?
The reason I say there was racial profiling is because I am of Norwegian descent. The lady in line was just as blonde and fair someone of a Swedish descent. So two African-Americans hailing a prejudice barrier against someone like me, being a student under a world-renowned writer and reverend makes no sense. Why would he try to impress the lady more fair skinned then me? It's strange what we can do to misuse or authority, but it makes no sense. When I've got everything to gain and nothing to prove, even 40 cents, after him asking for more over the one cent exchange rate to avoid pennies, is just thievery. For him to take my change like I owe it to him for his performance is ridiculing and judge-mental. How did he know I didn't need that? What makes me so rich over my descent? If so much more went to charity, which seem to un-phase him, (probably because they have the key for that, too) then this has become a distraught complaint, and shouldn't be the first one. I caught this guy trying hand my father food over me when we stood, dressed the same, look alike, and my Father had just paid for my order. He would not hand me the tray that day as if he could possibly ever come between My Father and I. This guy knew exactly what he was doing, and as in his little performance, he says to the lady, "I'm a little off". Well if there was managing here then it would show and if there was growth and prosperity in the business, I wouldn't have to place a complaint. What is there to prove to someone who has nothing to prove? I do hope there is more justice in this complaint department then something complimentary. Once charity is involved, it's too late to apologize it's paid for and the spirit has it covered!

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zookeeper13
Yelm, US
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Jul 31, 2009 5:14 am EDT

I had a situation like this once where a cashier tried to tell me I gave her a one dollar bill but I gave her a five dollar bill. A good thing to do is to demand that the manager does a drawer count right there and then. Since it will hold up the line, usually you are given your money back.

I did this with the cashier, and the manager did a drawer check and gave me back my four dollars. I know fifty cents seems like a little amount, but Dominique will not be so quick to short change someone again if he knows this can happen.

inetbiz
inetbiz
Destin, US
Send a message
Jul 13, 2009 6:57 pm EDT

You need to file your complaint directly with McDonalds, Inc. http://apps.mcdonalds.com/contactus/navigate.do?link=restmatters

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