Rite Aid

The last year this store has gone from having Pharmacist who were professional, kind, compassionate listened to the customers. Often recognizing those customers as they approach the desk - even the pharmacist would look up call you by name and ask how you are doing today. As well answered the phones - even if they were busy - would politely say - I have to put you on hold - but I will be right back to help you. For the last year - over and over I have called the pharmacy for hours - with no answer - to then call the front of the store - who would call over to the pharmacy to again nothing no answer. Hours of frustration to see if a script is ready to be picked up! Long lines and attitudes with your customers. Multiple times I have arrived home - to see that I have prescription in my bag alongside my real scripts I do not even have prescribed for me! In the last year I have received text stating a script I did not request has been filled. Would be interested in who picked up those scripts. Perhaps it is an in-house fraud happening.

I have been filling scripts at this location for approx. 20 years. The TOXIC & unprofessional customer service that I have received myself as well have witnessed complete disrespect to other customers who are waiting in long lines - to be spoken down to-unwilling to resolve the customers questions or lack of filled scripts. To hearing several employees - basically say - I don't know what to tell you - if you don't like it - you can take your script to another pharmacy!

I am not sure why all of the sudden - all those amazing employees vanished around the same time. The previous employees as well as the old pharmacist that had been there for years - treated customers with RESPECT & COMPASSION. GARY is the only employee left that has all those qualities that should be the standard. This store has had loyal customers who have been coming to this store for well over 20 years. If they did not have your script available, they would let you know and would also take the time find the manufacturer of a script that worked best for you. No attitude - belittlement - kindly letting you know they would be glad to order said script for you & should only take a couple of days. Often the pharmacist in such cases - would call the customer direct letting you know it has arrived and ready for pickup. Now you are told you with an attitude call back at this hour - which is a joke - it is obviously that employee just wants to pass of the issue to the employee working the next day.

It now will take up to 7 or 8 business days once the script is called in and someone finally answers the phone. In the last year I have been told - We cannot not get said manufacturer just because it works for you. Abrupt rude - that's it like our policy or go somewhere else! Often being told Rite-Aid policy has never been allowed to order a certain manufacture that works for you! I don't know what to tell that's the policy period!

I have also watch complete disrespect in how your employees speak to those asking questions. If you have chosen to work in the field of filling prescriptions-you certainly should be educated enough to realize you will have elders or those very sick and in need of compassion instead of screaming or speaking down to. As I have witnessed as well am aware of many customers who have been traumatized with the experience to get medication. People who are coming to a pharmacy - to have medication filled may not be feeling well, may have major medical issues, may have loved ones who they have been trying to manage along with their own health!