Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms Gold's Gym 7368 Bell Creek Rd, Mechanicsville, VA, 23111, US
Gold's Gym company logo
Gold's Gym
reviews & complaints
Gold's Gym company logo

Gold's Gym

7368 Bell Creek Rd, Mechanicsville, VA, 23111, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
S
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gold's Gym - Never received refund

I am still waiting on my refund and it has been 11 months. Please update me when you will be mailing a check for a full refund. I would like to get this taken care of ASAP

I talked to an ABC Fitness employee and told them that I cancelled my membership 4/18/22 and that because of his phone call I then realized Golds Gym kept billing me AFTER my cancellation.

I saw 4/16/22 my monthly due was charged to my credit card. I had not been able to use my gym membership as I had hoped due to my spinal disability so even though I only came into the gym a few times, I still paid the monthly fee over a year. I went online to cancel but policy said I had to go in person to cancel my membership. Your records should show I even requested my membership# 4/18/22 to try to cancel online. I went in person to the Mechanicsville, VA location on 4/18/22 and spoke to the person at the front desk to cancel my membership. He said they just needed it in writing, so he grabbed a flyer and wrote my name and membership# number to cancel the policy, he signed it and I signed it. He said the cancellation was processed.

But then after getting the call to update my billing I checked my credit card and noticed Golds Gym still billed me:

5/2/22 $49.99 Annual Fee

5/16/22 $33.99 Monthly Fee

6/16/22 $33.99 Monthly Fee

7/16/22 $33.99 Monthly Fee

So Golds Gym actually owes me a refund of $151.96 + Interest I endured of $485 = $637. And remove this collection immediately. I have contacted Golds Gym support as well. A Refund Check can be mailed to me and I will provide membership number, proof od documents, name, address, etc once you contact me so it is not stated publicly.

I have attached the cancellation written notice from 4/18/22, and billing history that shows the $151.96 Gold's Gym wrongfully billed me for. That credit card also has a 26.6% APR so I have endured ($40.42/month = $485 in interest to date!)

Please contact me immediately to let me know this balance due has been removed and that my refund is being sent to me asap.

Agreement#[protected]

Claimed loss: $151.96 + $485 APR = $637

Desired outcome: Full Refund

Read full review of Gold's Gym
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.