Car Toys

I called today because I recommended your company to my mother. She just got a new to her 2005 Jeep Wrangler and wanted an alarm. I called because I used to be an installer and understand this company is in business to make money so when I called I said I have a 2005 Jeep Wrangler no power door locks no power windows. No factory alarm. No after market alarm I just want a basic alarm the guy had a conversation going in the back the whole time I had to give him my info so he could call me back 4 times. He said he would return my call. After 2 hours I called back and they said their power was out so he couldn't look it up. He said it was all working now so he put me on hold and came back with 670 dollars I just about lost my mind how expensive that was and when I asked what basic alarm he offered he said the installer only installs the nice Clifford alarms. I called different car toys and they said 230 installed. I called back and the store mannager said well we have to see the car first to quote you and I said what info have I not given you that you need my vehicle there to properly quote me and he said he wouldn't change his price because the vehicle was not there. He then followed by hanging up on me and when I tried to call back he picked up the phone and hung up again. Now I'm upset so I called back and he says he didn't hang up on me that the power is affecting the land line. I dint think so. Any way I said your not going to get my business and I used profanity when I hung up the phone. As any normal person would. He then called me back to say make sure you tell corporate that you used profanity so there it is I am telling you I did. Regardless this is the worst customer service I have ever encountered and I would like him to be talked to.