WoodSprings Suites

My husband and I started our stay at this specific property on December 10, 2020. We were 3 months shy of completing 2 years when we moved out. During that time, we had a total of 8 general managers. The 8th manager made our lives miserable, and we continue to suffer from their actions to this day.

Initially, we had a firm agreement with the very first manager regarding our daily payments for the meat products we sell. Our rate was set at $62.00 each day for the remainder of our stay. Additionally, we were allowed to have a charge account of up to $400 that we could replenish if necessary, paying it off at the beginning of each month if utilized. However, when the 8th manager arrived, issues started to arise.

One particular day, the manager noticed we owed $42.00 and came to our door, demanding that we step out into the hallway. This had been attempted by the staff previously, but it didn't work then either. My husband refused to open the door or step out and explained through the door that we were fully aware of our rights as tenants, not guests.

Later, the manager returned and taped a false 3-day eviction notice to our door. I contacted an attorney, who then sent a letter to the manager, highlighting their illegal actions and requesting that they follow the appropriate guidelines for an eviction.

Within an hour, I received notifications from two of my debit card companies, indicating charges made by WoodSpring Suites. I immediately contacted both card companies to initiate disputes for these charges. This made me question how the manager accessed not just one but two of my cards. They went through the long list of cards we had on file and attempted to charge each and every one, including cards belonging to friends and family who had paid for us during our stay. One such card, belonging to my mother-in-law, was charged an exorbitant $1800.00! In total, they charged $2800.00 across all the cards, all for a mere $42.00.

Regarding the delinquent balance, both before and after the manager helped themselves to the cards, when we requested a printout of our balance from staff members, it showed a balance of zero.

The following week, this manager had our 2008 Chevy Avalanche towed from the parking lot without warning us beforehand. Then, by some strange twist of fate, our 2002 Pontiac Grand Prix was stolen from the parking lot. After filing a police report, we were promised access to view the security tapes by the regional manager, who also promised us 3 nights free to compensate for our problems with the stolen car. However, we were never given that access.

A week and a half later, a friend sold us a 2008 Honda Civic Hybrid on payment so that we could get back to work. On the morning of our appointment with an attorney regarding the aforementioned issues, I went to get something from the Honda, only to find it gone. I panicked, considering that we had just experienced the theft of our other car. Surprisingly, no one informed us about it. When the evening staff member came on duty and asked me about my car while I was outside smoking, I was confused. He said he urgently needed to talk to me when he finished at 10 pm. I met him, and he informed me that the manager was laughing when he told him that he had the Honda towed as well. I contacted the tow company contracted with WoodSpring for towing, and there was our Honda. The staff member told me that when he filled out the invoice, he asked the manager for the reason to tow it so he could write it down, but the manager said he didn't need a reason since he is the manager and has the right to tow any vehicle.

Since we were still making payments on the Honda, and it was not in either of our names yet, we couldn't retrieve it from impound. The person we were buying it from had moved out of state, making them unavailable.

The last invoice I saw for the Honda showed an impound bill of $4900.00, and it was going up for auction.

My husband immediately found another vehicle for us and bought it. When I returned to the property, I provided the office staff with the car's information to add to our registry card. However, the next morning, the manager had that car towed as well. This time, we managed to retrieve it from impound after paying $540.00.

Needless to say, we finally found an apartment and moved out.

Recently, I discovered that this manager embezzled over $10,000 from WoodSpring. They were terminated for their actions. It turns out they were addicted to crack cocaine and used the funds solely for that purpose. They also provided free rooms to potential suppliers, among other things. This person took $17,000 worth of vehicles from us on top of the card charges. I attempted to contact corporate to report what they had been doing to us, but it proved to be futile.

On December 10 2020, my fiance and I began our lengthy stay at woodspring suites richland wa..in may/June of this year 2022, the 8th and current general manager came aboard. We at that time had been owed a 186.00 refund for 1 year. None of the general managers before and including the 8th Chris McLain, could give us a reason as to us not been refunded so far. Within the next three days, Chris came to our door, and demanded payment. It was to be in our account per the initial general manager Laura, that our rate was to be locked in at 62.00 each day for the duration of our stay. As well as approved for us to pay daily after we returned from work. We also were approved somewhat of a credit account of up to 500 as the limit we could go up in for balance. And paid each time in full as we agreed to. Chris, demanded we step outside in the hall, in order to lock us out until we pay. We refused and advised him we full knew of our rights as guests as well as tenants. Within 1 hour Chris taped a very sad notice of 3 day or vacate. In which it was not stamped or filed in court. He then went thru our account and each of the mass amount of debit and or credit cards we had in our file, attempted to some successfully each card. One particular card was my mother in laws which he changed for over 2300.00! We owed 112.00 at the time. We spoke to our attorney and she set us up with the attorney general and local legal representation. Upon venturing out of our room together for the first time since all of this started, Chris commanded his staff to enter our room and manipulate the door lock. The day of our initial consultation with the local attorney, 2 hours before our set appointment, Chris had our vehicle towed off the property. At 10 that night we were informed of his actions. My fiance got us a replacement vehicle and the very next day after getting the replacement car, he had that one towed as well. We did get that 2 back. Weeks went by, and one day we were given a print out of our account clearly showing our balance as ZERO. Chris then had us served for court to evict us. 2 weeks went by and we were blessed with a opportunity to rent a wonderful home close by. After speaking with our attorney Chris stated if we could be out by 3 on the Thursday of this particular week, he would drop the eviction for us and it would not be on our records. We agreed. 3 weeks have gone by, and in this time thesis I requested held at the post office for reason went from being on hold to deliver. In this mail was my fiances new cellphone along with my new chime bank debit card and my new vendor debit card. When we questioned Chris and the other office staff for our mail, we were told we had not had any recently. Chris has now gone and replied to my dispute with B.B. B., That we owed we were drug addict squatters that he DID evict