BioLife Plasma Services

I donate regularly at my local site on Finger Road in Green Bay Wisconsin. On March 24th I donated at this site and asked that the returning customer coupon code be entered (offer code [protected]). The offer was for six visits paid out at: $20, $100, $20, $100, $20, $240.

On March 24th they entered the code, I donated and received $20. This was correct.

On March 29th I donated for the second time and received $20. I should have received $100.

When I question this, they indicated it was correct and somehow the old code was deleted and the code was entered today. This would make the donation my first instead of my second, leaving me with 5 more donations.

Essentially I should have received $120 for the two visits, and I should have only 4 more visits. They are telling me that although they made an error, I will not receive the $100, and I will have five more visits and have only been paid $40.

To top it off, the manager was rude, disrespectful, and wrong. She also provided no options to correct this.

This needs to be corrected.

I have been "donating plasma at this center for one year. On march 8 2013 I checked in to the facility & went through the normal steps required each time before the actual donation. After I was given the ok I went out on to the"donation floor"at which time I was assigned a specific section in which I was to report to. I reported to my assigned section laid down on the donation bed & the technician started the process by first asking me my full name & last four digits of my social security number. After this she began to feel for my vein for the vein puncture. She marked it with the end of the iodine stick which she used to sanitize the puncture area. After doing the puncture she immediately had difficulties getting the proper blood flow, after attempting to move the needle around (at which time I told her twice that it was very pain full) she called over another more experienced technician. They could not get the proper blood flow so the 2nd technician asked if they could use my right arm I told her yes as long as the first technician was not doing the puncture. After doing the actual puncture she noticed that the line had clotted up & I was told I could not donate that day.

On saturday march 16th I returned & started the process before donation, I was told that due to the bruise on my left arm I had to see the nurse, which I did. I was told by the nurse that I was deferred from donating until the bruise was healed. Today march 13 2013 I again reported to the center for donation. I had to see the center nurse before I could donate due to the bruise that had been on my arm, after seeing the nurse & I was told I had to see the manager. I seen a manager but not the center manager to discuss my"living situation."I have a domestic partner whom is named"jeffrie", she assumed that my partner was a male! I assured her that jeffrie was not a male rather a female. Then we began to discuss the email which had sent to the"center manager"concerning the incident the week before. She told me that she thought that my email was" offensive"I told her that it was intended that way. The technician that did the first vein puncture the wek before had been having problems with her confidence in doing vein punctures, I seen her a few weeks before during her training at which time she was very very afraid to do vein punctures'. I told the manager that if the technician was afraid of doing vein punctures she had"no place on the donataion floor & that she needed additional training" she told be that I could not call the technicians incompetent & that I would be deferred permanently from the program.