Kmart reviews and complaints 1
View all 711 complaintsKmart - rudeness
I went to a K-Mart store in my neighborhood to return some bras I purchased on 01/29 11 I needed a bigger size.I did not try them on at the store; because I purchased a size I normally get. Because they were made different which I did not accommodate for I felt it was my right to return them; only thing is I had taken the tags off and placed them in my drawer. Tuesday 02/01/11 I decided i would wear one which is when i discovered it felt too snug so I proceeded to try on the other one and found out it was to snug also. I had my reciept; told the lady who waited on me who's name was Monique I wanted to exchange them for a different size she proceeded to inquire the reason for their not being any tags and wanted to know if I had worn them and then washed them before I brung them back. I was soo insulted by this comment. Under who's authority does she think she has the right to assume I would do something like that I even went as far as to ask her; she commented thats what they do all the time i don't know yet if she assumed that because I am an African-American but i will not spend money in a place that thinks they can get away with saying and categorizing all people because of their color or her ignorance.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I has been a loyal customer and avid shopper as well as my family and friends at the Kmart Somerville Massachusetts store for as long as I can remember. There is one particular person who makes it incredibly hard for me to even walk into the store without feeling completely uncomfortable almost making me want to shop at another location. The individual I'm speaking of is a customer service representative by the name of Linda, honestly I couldn't tell you her last name I haven't gotten that close to her to even look but know for sure. i dont know who hired her or why they haven't fired her yet but and she is very unprofessional extremely unpleasant and in my opinion should not be working in front of the store at the customer service desk, let alone in the back where nobody would ever want to work with her. My only hope is that somehow someone finally sees in corporate enough to just give her what's coming to her, and deserving of the award in middle of giving her her walking papers aka pink slip . If she leaves she'll be doing the company a favor let alone the customers and the unfortunate ployees I have to deal with her sorry so far on a daily basis I can't imagine even having to live with her must be unbearable she doesn't deserve to to have a job working with the public when she is too busy talking on her cell phone taking care of personal matters on business time .Please somebody, anybody take care of this before a customer takes this into their own hands it's only a matter of time before something happens.
Thank You.
Desperately Seeking Linda's Resignation,
A.D., Boston, MA.
Most department stores will not let you return bras after purchase. They have the right to inquire whether you wore them and washed them before you brought them in, your race has no bearing in this case! Honestly, would you want to purchase a bra from a department store that someone else wore. You would have been better off donating them to a woman's shelter or to the homeless.
"Attn Kmart shoppers..plz be aware of your bra and panty size before you purchase, take home, rip tags off"...there..is that better?
I understand why you didn't try them on at the store, but why didn't you try them on before you ripped off the tag? That was a silly thing to do.