Advance Auto Parts

On 8/4/2019 I was searching for front brake pads online. I found a set on your website that were listed as Wagoner ThermoQuiet. I added them to my cart with a serpentine belt and some brake parts cleaner. It said if I placed the order I could save 25% and the order would be ready in 30 minutes for pickup. When I get there 2 hours later there are two employees there. (Jerrod B, which assisted me and his manager Carl). I explained to him I made in online order and I was there to pick it up. As he started to look for it, the manager "Carl" advised him if it was an online order he would just have to go and pick it from the shelves. (Now why would I wait for over 30 minutes to drive there and it not be ready for pickup when I get there?) Jerrod took 10 minutes to pull a serpentine belt and a set of brake pads I walked over and got the brake parts cleaner myself to save time. When he brought the parts to me I asked him to verify that they were front brake pads because it had happened before, I got home tore off the old pads and went to put on the new and they were "rear" pads. He said yeah, and that everything was in the box. So I took his word for it drove back home tore all of it apart, and guess what? It was rear pads. I verified online that it said front disc pads, and so did he. I had to re-assemble my car drive back 10 miles to get different pads. My wife and I went inside, Carl the manager assisted us. We explained to him we ordered front pads online and that these did not fit. He smarted off to my wife which pissed me off when he looked it up and said oh yeah you ordered MX856B and you needed MX857. We were like what? I searched for front brake pads not some code we know nothing about. HIs only resolution was that he could swap them for CarQuest Ceramic brakes and it would be $1 cheaper. I said fine as long as they fit, because the Wagoner I wanted had to be ordered and I needed brakes now. Then, he continues to tell us he couldn't return the online order because it hadn't been 24 hours. We said it wasn't our fault and we needed brakes. So he just wrote on our receipt swapped for PXD857/ew 7100. I checked inside the box, and verified it was correct after I pulled the old brakes I knew what they looked like now. We took the receipt and brakes and left. Good news, they fit and work good so far. The bad news is if they fail I don't think anyone is going to exchange/replace these with a hand written message. Also, after two times of getting incorrect parts from online, I am switching to O'Reily Auto Parts. I have made numerous online orders, drove there in 15 minutes and they have the parts waiting on me (and they are always correct). 25% off doesn't do anything for me, when I have limited time and I spend double the time and gas to do the same project. You have lost 6 customers from this today, out entire family now knows what happened. Your online ordering system is most definitely flawed. Your customer service is flawed. I feel like for the gas and extra expenses and the second time and vehicle this has happened to me on we should get a full refund. I mean two 10 mile trips is 40 miles in gas wasted, the customer service was rude and ridiculous, and a discount it only good if the products you order actually work.