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I call vasy movers i saw their add on net, i wanted to move from toronto to ottawa, they give me price we agree on that price, they told me its fully insured, they pick up my belongings on the discussed date, they were suppose to deliver on same day, they did not show up whole day, we waited and then i called back to vasy mover, he told me his truck has poblem so they will deliver next day morning, again they did not show up, i keep on calling them they dont want to pick up phone, i leave the message there, on third day i call they told me they r going to deliver my stuff in afternoon, finally they showed up midnight 12:30, they asked for money and they charge $275 extra for storage, they bring to my apartment, they left, when i unpack my stuff i saw that my royal doulton dinner set was broken which was gift from my mother, my lcd tv was not working, i call to vasy mover, i told him they broke my stuff they have to pay for that, they charge me for insurance, they dont me im not covered for those thins, dont believe them what they say, i had bad experience with them, be careful dont use them
The complaint has been investigated and resolved to the customer’s satisfaction.
dude, do you also talk the way you write? you sound like a broken record...
seriously, do you expect ANYONE to believe you pathetic little story?
I had a similar experience with Vasy transport not too long ago. I moved from Montreal to Toronto and the owner Mike came to my apartment to assess everything we had. We had a five foot tall ceramic vase that he specifically told me would be wrapped properly and also told me that our things would NOT be moved from one truck to another truck after pick up from my apartment in Montreal. He lied and lied again! Big time! When the so-called movers got to the storage facility in Toronto where we were storing our things, right away we saw that it was a totally different truck than the one that picked up our things in Montreal. Right away I called Vasy to discuss why our stuff was on a different truck and left a message. No one called me back. The so-called movers packed everything into the storage room in a very disorganized way and we didn't get a chance to go through our things until a while later. When we got to the box with the vase, it was completely broken in half! It was not wrapped in blankets or bubble wrap, instead the dumb so-called movers put a ceramic vase in a cardboard box and thought that would be ok. Also, other pieces of furniture that should have been wrapped were not and were scratched. Mike and Claudia asked me to send pictures which I did twice and they claim to not have gotten. They ignored our phone calls after that but recently I got them on the phone and they are blamed us for not looking at the box with the vase right away as soon as it was delivered! Obviously with the fact that all our furniture was moved from one truck to another truck before it all got to Toronto, and the fact that they only put the vase in a cardboard box, is what led to the vase being destroyed on top of all the other furniture that was scratched. I'm so disappointed and upset that they will not own up to this and do the right thing. Do NOT use this company. They may be cheaper than other movers but they are not professional!
One of the worst companies to deal with
If you do long distance move for fixed price they will rush and loose or damage your furniture.
On short distance moves they will work super slow, use 2 men to carry a small item and also damage your furniture.
They always have one guy who does not know anything about moving!
BEWARE OF HIDDEN CHARGES!
Mike the owner is a dishonest and a vulgar person.
When you ask for compensation for damages he will start shouting like a little kid who you took candy from.
Will not send you your receipt as he is possibly evading tax
Vasy Transport to be avoided.
Just had Vasy Transport move my daughter two apartment furniture from Montreal to Toronto. The owner Mike recognized that his movers broke a night table but he would not replace it or even suggest to pay for it. This despite the high cost of moving we paid- over $3, 400. I am glad the item was relatively speaking not a very expensive one or that more than one item were broken.
Mike speaks nicely but does not honour his responsibilities.
Maurice Tovel