VFS Global
Reviews and Complaints

I applied for schengen visa through VFS Global Italy in London. I paid all necessary fee during the time the appointment. After 2 days, I got a call from an unknown number stating I had to pay further for the visa and they wanted my card details so they could charge it for the outstanding amount. I realised it was a fraud and told them to send me an email, which I did not receive. My question is how did they get all my personal details.

If you need a digital Visa do not use VFS Global. I strongly recommend against them. https://www.vfsglobal.com/en/individuals/index.html

They charged me $84 USD for a visa, where I learned later that a visa wasn’t required. They knew when I needed to enter the country and that a visa was not required. They didn’t finish the process by the time I entered the country. Furthermore, they don’t give refunds, even after I already entered the country legally and learned that the visa was never needed after all. See attached for their response.

This is FRAUD and a scam.

I had filled out the application for business visa for India with much difficulty. Each time I would send an email to this company none of their answers would work. At one point they said we will have our IT to see what the problem is.

I finally had my friend go to their offices, what a disaster !

I have had many visa's to India as I buy regularly from there. I had 3 letters from 3 vendors of mine included in my document and had mentioned many more that I deal with. The person at this office when reviewing the documents said that my application is not accepted because I don't have a letter from every vendor mentioned. When asked were does it say that I have to have a letter from EVERY vendor he asked my friend to leave.

It is unbelievable why Indian consulate does not have any over site as to how they treat the applicants.

They are just there to make money.

we are writing to vfs since may 2023 regarding all of related issue which is going on in vfs germany account , we have shared with them all of related information and screen shot each customer care person and senior person allocated deadline to resolve but till now there is no work on it even client all details are not showing on dash board how clint will know about appointmnet status or book appointmnet

it seems vfs is defrauding customer data client registered in March and there is regsitaredtion not showing in the account while asked for resolve the issue vfs is not responding or sending auto-reply

I had a truly negative experience with VFS Global's service on their website, vfsglobal.com, to renew my passport. Unfortunately, I cannot recommend their leadership a positive rating as they did not provide me with the assistance I needed.

Starting the passport renewal process was already a hassle; the website did not progress from one page to another, and I received no proper error message for why my application was stuck. I struggled for over 15 days before finally sending in my form.

After the completion of the process at the embassy, VFS finally received my documents. However, after waiting for three weeks, the VFS global portal was still reviewing my documents. I eventually received an email asking for my dispatch address, and the email mentioned that my passport was ready for dispatch. Even after waiting an additional four days after receiving the email, I called a live agent to inquire when I could receive my renewed passport. To my dismay, the agent informed me that my documents were still under review, despite it being four weeks since they received my documentation.

Overall, I was utterly disappointed and frustrated with my entire experience with VFS Global. Their customer service was not helpful at all throughout the process, and their website was not user-friendly. I hope that VFS Global can improve their services and become more reliable for future customers.

I recently had a less than satisfactory experience with the VFS Global OCI Misc service for minors. While attempting to obtain a visa, I diligently downloaded all the necessary forms from their website, which included their checklist (https://visa.vfsglobal.com/one-pager/india/united-states-of-america/oci-services/pdf/oci-misc-services-minor-checklist.pdf) and followed it to the tee. However, when I checked the status of my application, I was informed that I had sent the wrong parental authorization form. I was taken aback by this because I had followed the checklist provided by VFS Global themselves. Despite this, they blamed me for the mistake, which is unacceptable since it was their checklist that caused the confusion in the first place.

Furthermore, I was told that my photo did not meet their specifications, which I found puzzling as I had followed the instructions provided in their application package to the letter. I am now forced to resend the parental authorization form and provide a new photo for my application to be processed again. What a complete waste of time and effort! It is frustrating to say the least.

Overall, my experience with VFS Global has been disappointing and has left me feeling like the company needs to improve its customer service. The lack of clear communication and the fact that they blamed me for their mistake is unacceptable, and I hope that they take steps in the future to rectify this issue. Customers deserve better than this.

I applied for an Oct Card with VFS Global on December 6th, 2020. It has been over two months since I submitted my application and I am still unsure of the status. It is frustrating to see that when they require documents, they expect them to be mailed within seven days, yet when it is time for them to do something, they cannot even provide a proper response.

Furthermore, their customer service helpline charges money, which seems ridiculous given that taxpayers in India already pay taxes for these services. It is unfortunate that after poor experiences with CKGS, I had hoped that VFS Global would provide a better service but this has not been the case.

Although the website is slightly better than CKGS, it still fails to provide full details on required documents. Additionally, sending the application via FedEx, which must be purchased through them, and attaching a UPS return mailer for the OCI card, seems like unnecessary details that benefit no one but themselves.

It's a shame that Indian document services cannot seem to get their act together and provide better service to their customers. Overall, my experience with VFS Global has been frustrating and I hope they can improve their processes in the future.

My experience with VFS Global was entirely unsatisfactory, and I strongly recommend others to steer clear of this service. I found them to be incredibly disorganised, with a complete lack of centralised communication between their staff. One employee does not seem to be aware of what the other is doing, making the process extremely frustrating and time-consuming.

To make matters worse, their help line is in India, and the service is supposed to be global, creating more barriers and confusion for customers. I found that VFS Global did not deliver on their promises, with no sense of accountability or responsibility taken for their service.

I was promised a visa within five days, yet my passport was held by the Indian Embassy for over twelve days. This extensive delay is entirely unacceptable, and it severely interfered with my ability to travel and move around. When I asked to withdraw my passport, I encountered a lengthy process that only added to my frustration and confusion. To make matters worse, it was almost impossible to get a hold of any staff members for help or clarification.

In sum, I strongly urge anyone in need of an Indian visa to exhaust all other alternatives before seeking help from VFS Global. I highly recommend choosing an online version of the visa process, which is a far more reliable and effective way for Australian travellers to obtain their visa with minimal hassle.

I recently used VFS Global's service to process my UK visa, but unfortunately I found it to be quite expensive. Although I was able to complete the application process successfully, I found that their website instructions for payment and rescheduling were quite confusing. In fact, I ended up making two payments because I wasn't aware that I needed to cancel the original payment before rescheduling my appointment. When I requested a refund, I was told that it would take up to 10-15 days, but even after multiple emails back and forth, my issue remained unresolved. Eventually, I had to call my bank and ask them to cancel the payment.

Despite the ease with which they were able to take my money, I found the refund process to be quite awful. It's disappointing that a company that provides a supposedly premium service would make it so difficult to get a refund.

On top of that, I was perplexed by the pricing for their bronze package which over $400. All it really provides is someone to check documents (which anyone can do), take biometrics, and send them out via next day air UPS. What's more, they can't provide advice on what documents are included or answer any specific questions. For that kind of money, I was hoping for more personalized service, or at least a more detailed list of what was included in the package.

It's unfortunate that so many consulates are using VFS Global's services since my experience was less than satisfactory. Hopefully, they will take some of this feedback to heart and work on improving their processes and pricing so that others don't have the same experience.

When it comes to visa and passport services, VFS Global is certainly a global giant. However, it is unfortunate that customers are limited to contacting them only via email. It feels like a letdown for such a reputable company. The fact that there is no on-call support available just adds to the frustration. It's understandable that people want regular updates and replies when handling such important matters, and emails alone cannot provide the reassurance one needs. Unfortunately, even if you happen to provide all the necessary details in your email, the response you receive is almost always a standard template response. It's hard to believe that VFS Global doesn't have the time to read through each email and respond in a personal and helpful manner.

The lack of attention and personalization in their approach is concerning. They tend to categorize requests instead of addressing questions or concerns that customers may have. If you're hoping for an expedited response, forget about it. Even after multiple inquiries, the most you'll get is an email stating that a decision on your request will be responded to within a certain timeframe. But, oftentimes, it takes twice or thrice as much time as originally stated.

One cannot help but question the Indian embassy's decision to partner with VFS Global. Their entire approach to customer service feels subpar and their overall performance leaves much to be desired. It's not clear if there are avenues available to lodge complaints or provide feedback to the Indian embassy regarding VFS Global.

All in all, it's a terrible experience to deal with VFS Global. Here's hoping they take steps towards improving their customer service in the near future.

Looking for a hassle-free visa application experience? Unfortunately, VFS Global may not be the solution for you. The user experience on their website is a complete nightmare - the layout is not intuitive and the instructions are vague at best. It feels like they expect you to be an expert in visa processes, when in reality most people who use their services are not.

If you do decide to use VFS Global, be prepared for a frustrating experience. One reviewer shared their experience with shipping labels - they were overpriced and caused a lot of trouble. There were issues with the labels being incorrect and when the employee attempted to correct it, it only made things worse. In one instance, they were given an email with an attachment, only for there to be no attachment. When asked about it, they were provided with the wrong attachment.

This level of incompetence is honestly appalling - it's hard to believe that this is a company that people trust with important documents like passports. It's clear that some staff members are not properly trained and it's reflected in the quality of their work. If you have the option to use an alternative service for your visa application, we would highly recommend that you do so.

My recent experience with VFS Global has been nothing short of a nightmare. As someone with an urgent matter at hand, I had been waiting for weeks to secure an appointment for visa application. After several attempts, I finally saw an available time slot and attempted to book it, but was immediately faced with an error message. I attempted to rebook the appointment several times, but to no avail. The lack of response from the company made my terrible experience even more frustrating.

Fast forward to today, almost two months since my initial attempt, and I finally saw two available appointment slots. I eagerly tried to book them but, once again, received the dreaded error message. Despite my multiple attempts, I was unable to secure an appointment before they both got fully booked. This kind of constant technical glitch on the website is beyond unacceptable and should be addressed immediately.

Moreover, the lack of assistance or support form the company really shook my trust in the organization. As someone who required urgent assistance, I was left feeling frustrated and hopeless. It's really disappointing to see a company that is supposed to aid people with their travel needs failing so miserably. The company should be doing much more to resolve these issues and offer better support to their customers. Overall, my experience with VFS Global has been extremely disappointing and I would not recommend them to anyone.

My experience with VFS Global (vfsglobal.com) was one of frustration and disappointment. Despite submitting my passport and visa application for Russia on June 12, I received no response to my numerous attempts to contact them, whether by email or phone calls. As my departure date loomed closer and closer, I grew increasingly worried and anxious about the status of my visa.

Finally, on July 15, with no resolution in sight, I had no choice but to report my passport lost and obtain a new one through an expedited service. Miraculously, my Russian visa was delivered on the morning of my departure, allowing me to make my trip, but the stress and hassle of it all left a sour taste in my mouth.

To add insult to injury, VFS Global later sent my old passport and Russian visa to me on July 19 - a mere six days after I had already left the country. Their customer service left much to be desired, and a representative at ***@vfsglobal.com offered to make things right. When I requested a refund of my $320 money order, they requested that I send a copy of it so they could verify who had signed for it. I complied, but never received any response or reimbursement.

In short, I cannot recommend VFS Global to anyone seeking a smooth and stress-free visa application process. While my experience may be an outlier, I would advise looking into other companies that may offer better customer service and communication.

I recently had a very disappointing experience with VFS Global, and frankly I'm surprised that any country would entrust their entry process to this company. My impression of the country I wanted to visit was severely diminished by the poor performance of VFS. It seems they treat the visa application process as if it were just another transaction, like buying a pizza, rather than the important matter that it is. They even try to sell you additional services, causing more chaos and confusion.

What's more, the impression I received from the automated response email was terrible - I felt as if I were being prosecuted and judged by a cold, impersonal machine. The information provided was often inaccurate and incomplete, making it difficult to navigate through the application process smoothly. Unfortunately, in my case, VFS exceeded the agreed-upon timeframe for returning my passport. I was forced to go to extra lengths and obtain a new passport. Then to my surprise, my visa application was denied without any justifiable reason. I provided all the necessary documents and had an established travel itinerary, including my return flights and work plans, yet I was still rejected.

I cannot recommend using VFS Global, and I sincerely hope that soon the countries who contract their services will take their business elsewhere. It seems that VFS is only motivated by the promise of low-cost services, which clearly comes at the expense of quality and care. Ultimately, it is a very bad company, and unfortunately, it is very bad for the countries who rely on them.