Virgin Active Maerua Mall (17/01/2023)
Of the 14 treadmills available, only 8 was in working order. To top that, of the 8 working treadmills only 2 has the ability to maintain a speed more than 10km/h. Thus, only 14% of the treadmills are in optimal working condition.
Watt bikes - the gym only has 2 watt bikes of which one has not been working optimally for months now.
This is only a few things to illustrate the poor management and maintenance of the gym equipment.
What I have also noticed is that the gym is so packed during 17h00 - 19h00, that you cannot train effectively. This is an indication that the gym's membership capacity is exceeding its ability to ensure sufficient equipment is available during peak training hours.
Of the floor equipment, you have mostly only one available of each, examples tricep dips, arm curl, just to name a few. During peak training hours this is hardly sufficient training equipment.
This gym is overcrowded with personal trainers and what I assume floor managers. Yet, they fail to address members using equipment incorrectly or assisting them should they see someone is struggling to adjust equipment before use. I cannot help but wonder whether the personal trainers/floor managers are actually qualified and competent to carry out the function they have been appointed for.
My family and I have been members for a very long time, but is seriously considering cancelling our membership. We pay full price every month, but are not able to use equipment, either because it is out of order or because the gym is so overcrowded that it is no longer a joy to make use of the facilities.
