CB Airlines and Air Travel Virgin Australia Airlines Altering a fare while booking online.

Virgin Australia Airlines review: Altering a fare while booking online.

Lizziejess of US

Nov 05, 2023 7:58 pm EST

Verified customer

Featured review

On Saturday 4 November, my friend and I were sitting side by side to book the same flight from HBA to Gold Coast on Friday 19 April 2024. (BR FSGADV)

I selected a flight for $179.01 and worked through the booking online and she followed me through the process. I got to the end of the transaction (after selecting seats) and my screen shows a cost of $280. An increase of $100 in the space of a couple of minutes! Then my friend finished her transaction (after selecting seats) and she was given the $179.01 fare (+ seats)

I understand that fares can increase due to availability on a given flight, however I want to know why I did not get the cheaper flight when I processed the online booking ahead of my friend and there were a great deal of seats still available?

My initial reaction, had I done the booking on my own, that seats at the cheaper price were all gone, but I know for a fact that I was the first doing the booking! This is totally unethical. I did ring the 136789 number at the time but they just gave scripted responses so were of no help. I would appreciate an explanation and a refund for the additional cost I incurred for booking that flight. Surely if you have selected a flight at a particular cost and the system accepts that you have selected that fare, then it cannot charge you a higher amount whilst you are doing the booking. I would like this rectified before escalating to an outside organisation. regards Liz Jessup

Desired outcome: I would appreciate an explanation and the refund of the difference between the fare I selected and the fare I was charged. Was $179.01 + $18 for seat selection. I was charged $262 +$18 seat selection

0 comments

Add a comment

Virgin Australia Airlines - the rudeness and unprofessional behaviour of one particular flight steward

Virgin Australia Airlines - business class

Virgin Australia Airlines - business class service

Virgin Australia Airlines - virgin australia airlines - safety shortcuts exposed

Virgin Australia Airlines - damaged suitcase - refused to cover repair/ replacement cost

Virgin Australia Airlines - Flight Cancellation Refund Statement

Virgin Australia Airlines - dropping bags disk at sydney domestic airport

Virgin Australia Airlines - meet and assist service

Virgin Australia Airlines - charges for my 3kg item on flight va164

Virgin Australia Airlines - Cancelation of flights

View all Virgin Australia Airlines reviews and complaints

Virgin Australia Airlines Contacts

Virgin Australia Airlines phone numbers

136 789
136 789

Click up if you have successfully reached Virgin Australia Airlines by calling 136 789 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling 136 789 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number 1 1 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number

Australia

+61 732 952 296
+61 732 952 296

Click up if you have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 4 4 users reported that they have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 13 13 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number

Australia & International

+64 800 670 000
+64 800 670 000

Click up if you have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number

New Zealand

+1 (855) 253-8021
+1 (855) 253-8021

Click up if you have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number

United States

+44 800 051 1281
+44 800 051 1281

Click up if you have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number

United Kingdom

+86 105 789 7359
+86 105 789 7359

Click up if you have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number

China

+852 30 188 293
+852 30 188 293

Click up if you have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number

Hong Kong

+971 800 061 2002
+971 800 061 2002

Click up if you have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number

UAE

More phone numbers

Virgin Australia Airlines emails

virginaustraliacustomercare@virginaustralia.com

100%
Confidence score: 100%

Support

john.borghetti@virginaustralia.com

99%
Confidence score: 99%

executive

Virgin Australia Airlines address

56 Edmondstone Road, Bowen Hills, Queensland, 4006, Australia

Virgin Australia Airlines social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024