Menu
For Business Write a review File a complaint
Virgin Australia Airlines

Virgin Australia Airlines review: Perth Virgin Airport

S
Author of the review
11:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi,

Firstly the flight we originally booked was cancelled which was Cns-Bne-per and was then changed to Cns-Bne-syd-per. We agreed we would just have to do this flight as we were going to Perth for a wedding, I tried ringing Virgin to see if we could purchase another seat for our son which is an infant that way we had more room as it was going to be a long day. When ringing the 13 number the people couldn’t understand me properly when I was asking to buy another seat and was going to separate our booking which we didn’t want so we opted not do book the extra seat because it was too hard. Also not knowing that the seat in front of the exit row doesn’t recline was our bad but I know the ground staff can change people around which would have been helpful if they could we had an infant when moving people around and move us so that we had a bit more of a comfortable flight as it was for the longest section of the flight.

Upon arriving in Perth after a longer flight due to our flight being cancelled and being put on an extra flight we waited an hour for our bags to come out onto the carousel which no one could understand.

On our departure from Perth there were no attendants helping the self service check in counters and when asking for assistance the attendant didn’t want to help us as you could hear it in her voice. She had a line up of people needing help due to no one being around. Lucky we were early for our flight as checking in and dropping our bags off took at least an hour. Usually we would be fine with the self check in counter but it wasn’t showing our son on the booking, therefore we needed assistance. For a large airport we thought the Virgin assistance was very poor on arrival and departure and will strongly consider flying with them again as we have an infant and these events added extended time onto a long flight.

Thanks

0 comments
Add a comment
  1. Virgin Australia Airlines Contacts

  2. Virgin Australia Airlines phone numbers
    136 789
    136 789
    Click up if you have successfully reached Virgin Australia Airlines by calling 136 789 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling 136 789 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number 1 1 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number
    Australia
    +61 732 952 296
    +61 732 952 296
    Click up if you have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 4 4 users reported that they have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 13 13 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number
    Australia & International
    +64 800 670 000
    +64 800 670 000
    Click up if you have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number
    New Zealand
    +1 (855) 253-8021
    +1 (855) 253-8021
    Click up if you have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number
    United States
    +44 800 051 1281
    +44 800 051 1281
    Click up if you have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number
    United Kingdom
    +86 105 789 7359
    +86 105 789 7359
    Click up if you have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number
    China
    +852 30 188 293
    +852 30 188 293
    Click up if you have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number
    Hong Kong
    +971 800 061 2002
    +971 800 061 2002
    Click up if you have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number
    UAE
    More phone numbers
  3. Virgin Australia Airlines emails
  4. Virgin Australia Airlines address
    56 Edmondstone Road, Bowen Hills, Queensland, 4006, Australia
  5. Virgin Australia Airlines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Virgin Australia Airlines contacts