CB Airlines and Air Travel Virgin Australia Airlines Priority baggage from business class flights being almost last out on carousel

Virgin Australia Airlines review: Priority baggage from business class flights being almost last out on carousel

Steven Lewandowski of Gold Coast, AU

Apr 10, 2024 1:19 am EDT

Verified customer

Featured review

Flight VA519 SYD-OOL saw one case arrive with priority, namely being only a few cases from the first out.

The second of our two cases was close to last out on the carousel.

Buying Business Class tickets and flights has the benefit of the baggage coming out early after the flight landed.

This is the third time this has happened to us.

The first time I was going to complain, but the occasion passed, as these things apparently do.

Then it happened a second time and I was quite worked up given it happened previously, but as these things go, it passed without complaint,

BUT, this time it had me quite worked up.

Feeling was that I would wait only 5 minutes then leave the airport, leaving Virgin to deliver my case.

How annoying it is to have one case come out and the other not for some time.

Seeing just about all of the Economy passengers receive their cases before our priority case was out was not right.

Might add that we were Qantas Business Class passengers previously, changing to Virgin through a well earned dislike for Qantas/Jetstar due to the failing reputation, and for flight delays and baggage loss.

Of course the cases were processed together at check-in, that perhaps being the last time they were together, other than being on the same flight.

Needless to say - NOT GOOD ENOUGH!

If we wanted late arriving cases we could have booked Economy, but that is not us.

Do I have to chain the two cases together to have them NOT be separated?

We should be compensated for the additional time wasted (on the three occasions) waiting for cases that should have arrived early as per scrip.

Passengers: Sylvia and Steven Lewandowski.

Booking Reservation Number: CLTLJE

Other details on your file.

Desired outcome: ALL cases to come out together (or very close to) after the flight arrives.

Confidential Information Hidden: This section contains confidential information visible to verified Virgin Australia Airlines representatives only. If you are affiliated with Virgin Australia Airlines, please claim your business to access these details.

0 comments

Add a comment

Virgin Australia Airlines - the rudeness and unprofessional behaviour of one particular flight steward

Virgin Australia Airlines - business class

Virgin Australia Airlines - business class service

Virgin Australia Airlines - virgin australia airlines - safety shortcuts exposed

Virgin Australia Airlines - damaged suitcase - refused to cover repair/ replacement cost

Virgin Australia Airlines - Flight Cancellation Refund Statement

Virgin Australia Airlines - dropping bags disk at sydney domestic airport

Virgin Australia Airlines - meet and assist service

Virgin Australia Airlines - charges for my 3kg item on flight va164

Virgin Australia Airlines - Cancelation of flights

View all Virgin Australia Airlines reviews and complaints

Virgin Australia Airlines Contacts

Virgin Australia Airlines phone numbers

136 789
136 789

Click up if you have successfully reached Virgin Australia Airlines by calling 136 789 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling 136 789 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number 1 1 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number

Australia

+61 732 952 296
+61 732 952 296

Click up if you have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 4 4 users reported that they have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 13 13 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number

Australia & International

+64 800 670 000
+64 800 670 000

Click up if you have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number

New Zealand

+1 (855) 253-8021
+1 (855) 253-8021

Click up if you have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number

United States

+44 800 051 1281
+44 800 051 1281

Click up if you have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number

United Kingdom

+86 105 789 7359
+86 105 789 7359

Click up if you have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number

China

+852 30 188 293
+852 30 188 293

Click up if you have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number

Hong Kong

+971 800 061 2002
+971 800 061 2002

Click up if you have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number

UAE

More phone numbers

Virgin Australia Airlines emails

virginaustraliacustomercare@virginaustralia.com

100%
Confidence score: 100%

Support

john.borghetti@virginaustralia.com

99%
Confidence score: 99%

executive

Virgin Australia Airlines address

56 Edmondstone Road, Bowen Hills, Queensland, 4006, Australia

Virgin Australia Airlines social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
View all Virgin Australia Airlines contacts