CB Airlines and Air Travel Virgin Australia Airlines Refund on a flight. And harassment from worker

Virgin Australia Airlines review: Refund on a flight. And harassment from worker

Maree jones of Broome, AU

Feb 04, 2024 5:22 am EST

Verified customer

Featured review

##- Please type your reply above this line -##

Lisa H (Virgin Red)

2 Feb 2024, 08:34 UTC

Hi Maree

Thank you for contacting Virgin Red, the rewards club for Virgin companies and trusted partners.

It looks like you need to contact Virgin Australia's reward program - Velocity - for help with your problem.

I am afraid we are not able to help as we are a separate company and don't have any access to their systems.

To save you time looking here is a link to the their website

https://experience.velocityfrequentflyer.com/member-support

This should help you get through to the right department.

I hope you get your problem resolved quickly.

Many thanks,

Lisa

Virgin Red Member Support

66 Porchester Road l London l W2 6ET l United Kingdom

Maree Jones

2 Feb 2024, 04:07 UTC

Hi there , my name is maree jones. I was meant to be on a virgin flight this morning, due to a worker that was yelling rudely at customers. I have been kicked off my flight . Surely there is video footage of this . I suffer from extreme post traumatic stress syndrome and anxiety. This was completely unnecessary. I now have to stay in Perth . I am a youth worker and was supposed to pick up five children . This lady was not doing her job properly. Was yelling from a distant car as she was talking to a man in a Ute on the tarmac. Please look at the video footage of this incident. Also I have had to book another flight via qantas. This was a fortune . Please I would like this investigated as I fly every two weeks . And have to look at this persons face on boarding. Which will cause anxiety. Warm regards maree jones my phone number is [protected] email: [protected]@gmail.com

Claimed loss: Air fare

Desired outcome: Refund and worker dismissal

Confidential Information Hidden: This section contains confidential information visible to verified Virgin Australia Airlines representatives only. If you are affiliated with Virgin Australia Airlines, please claim your business to access these details.

0 comments

Add a comment

Virgin Australia Airlines - the rudeness and unprofessional behaviour of one particular flight steward

Virgin Australia Airlines - business class

Virgin Australia Airlines - business class service

Virgin Australia Airlines - virgin australia airlines - safety shortcuts exposed

Virgin Australia Airlines - damaged suitcase - refused to cover repair/ replacement cost

Virgin Australia Airlines - Flight Cancellation Refund Statement

Virgin Australia Airlines - dropping bags disk at sydney domestic airport

Virgin Australia Airlines - meet and assist service

Virgin Australia Airlines - charges for my 3kg item on flight va164

Virgin Australia Airlines - Cancelation of flights

View all Virgin Australia Airlines reviews and complaints

Virgin Australia Airlines Contacts

Virgin Australia Airlines phone numbers

136 789
136 789

Click up if you have successfully reached Virgin Australia Airlines by calling 136 789 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling 136 789 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number 1 1 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling 136 789 phone number

Australia

+61 732 952 296
+61 732 952 296

Click up if you have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 4 4 users reported that they have successfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number 13 13 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +61 732 952 296 phone number

Australia & International

+64 800 670 000
+64 800 670 000

Click up if you have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +64 800 670 000 phone number

New Zealand

+1 (855) 253-8021
+1 (855) 253-8021

Click up if you have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +1 (855) 253-8021 phone number

United States

+44 800 051 1281
+44 800 051 1281

Click up if you have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +44 800 051 1281 phone number

United Kingdom

+86 105 789 7359
+86 105 789 7359

Click up if you have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +86 105 789 7359 phone number

China

+852 30 188 293
+852 30 188 293

Click up if you have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +852 30 188 293 phone number

Hong Kong

+971 800 061 2002
+971 800 061 2002

Click up if you have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have successfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number Click down if you have unsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number 0 0 users reported that they have UNsuccessfully reached Virgin Australia Airlines by calling +971 800 061 2002 phone number

UAE

More phone numbers

Virgin Australia Airlines emails

virginaustraliacustomercare@virginaustralia.com

100%
Confidence score: 100%

Support

john.borghetti@virginaustralia.com

99%
Confidence score: 99%

executive

Virgin Australia Airlines address

56 Edmondstone Road, Bowen Hills, Queensland, 4006, Australia

Virgin Australia Airlines social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024