Vita Clear Vitamins review: Charged for products - not received! 126

I want to cancel my vita clear that arrive every two months because i have stocks of vita clear...

I have the same issue... But I actually tried to call them to cancel, but what do you know... I can't call from Guam... I called Proactiv customer service and they said that they would cancel it for me, but of course that didn't happen! I don't know what else I can do...

That also happened to me!

I'm sorry that everyone experience similar issues. I received my vitamins and Pro Active warn me about the additional charges of the vitamins if I didn't cancel. I was able to cancel mines by calling this number [protected] or try calling Pro Active and tasking for the number. Good Luck

After receiving several orders I sent (Dec.) a written statement cancelling ALL FUTURE shipments. Receiving shipment again In January I called the company verbally cancelling the order and all FUTURE ORDERS. Being that they had already taken payment from my credit-card and 90days for refund if returned I kept shipment confirming it would be my last. Received ANOTHER shipment Feb. Now getting very upset I had my sister in-law call. While discussing the problem the rep told my sister-in-law that a WRITTEN statement wasn't good enough to cancel a order. (I was always under the impression that was the proper way to handle such situations) After being reminded that this would now be the 2nd VERBAL request to cancel they again confirmed this would be the last and of course they already got their money STEALING it from my credit card. I say STEALING for they DID NOT have my permission. While shopping with my sister-in-law Feb. 17th getting ready to check out we stopped to check out linen that was a perfect match for hard to find compatible comforter. Having lay-ed my purse in the cart to fold back up, I noticed picking it up someone had stolen just than my wallet when back was turned for 5 secs. (less than 10 inches from me) Right away we left the store flew 3 blocks to bank and cancelled checking, savings, and debit/credit cards. While flying home sister-in-law was on the phone making a report and getting all info and numbers to cancel and protect my identity. Cancelled all rest of credit cards, DMV, SSI, credit bureaus and what else within less than an hour, (sister-in-law pushed the rush advising me of what can be done with just an hours time), they only managed to get away with $400.00 and was caught at Texaco within that hour. MARCH...I've received demand letter for payment because credit card was cancelled for shipment I've NOT received. Hell I didn't want it anyways and wasn't really worried about responding. I saw no reason to. April I received another notice doubling the amount demanding. Again received no shipments, thought nothing of it, threw it away. Last week received COLLECTION notice for $62. something, for a product I CANCELED TWICE VERBALLY and ONCE IN WRITING. I DIDN'T RECEIVE, THEY DIDN'T SHIP. Yet they are sending me now a collections for a product they never shipped out cause they were never able to collect payment first. WHAT'S WRONG WITH THIS PICTURE? I'M SO PISSED THAT I DON'T WANT TO TALK TO THESE PEOPLE, DEAL WITH THEM, HEAR OF THEM. GET OUT OF MY FACE! WHAT DO I DO? Any help from anyone I would be grateful of.

Eww man after reading this i'm getting worried. When i ordered proactive, i said what the hell its only 2 bucks ill do the trial and cancel. I forgot to cancel and they charged me $33.94, sent the vitamins but i refused to accept and they sent it back. I Called them up and they said that that usually takes 6 weeks for them to get it back(dunno y so long). Once they get it back they will refund the 29.99. BUT if they don't get it back by the 21st then they are gonna charge again $33.94. From when i have read above I'm really worried i'm not gonna get my money back. I really like proactive, it works, and they treat customers right, but what the hell were they thinking selling some OTHER companies products. Which by the way i took the whole first month of vitamins, and i don't fell different, and nothing happened. Its funny how they say be patient with the product, ya no ### so u can keep on waiting and buying their bogus, over priced product. If u really want some kind of vitamin. U NEED TO CHECK OUT THIS NEW PRODUCT, NO PILLS, JUST A SHOT DRINK EVERYDAY. Its 60 bucks a month but its worth every penny, and at the same time u can make money from the product. Check it out at vemma.com. Trust me, this is not gonna benefit me at all i just wanna inform people about this great product. I have noticed a lot of benefits from veema just from the month iv used it.

I agree. I would like to cancel my order and feel relief from my credit card getting charged every month. I called Proactive and they said that they didn't handle Vita Clear. Please cancel my order now. Why is this so hard to do. Once they start billing your credit card it is months of payments that are charged and you can't stop it!

I too ordered the vita clear trial through proactive. I didn't understand that I would be billed in the next month for a two months supply of the vitamins I haven't even used. I called proactive and they gave me this number to call [protected] and I was able to cancel. I am also going to send them back for a full refund minus shipping and handling. I think after a two months supply costing $66 I can handle the s&h costs.

Same thing happened to me. customer service for vita clear is, [protected]. good luck.

Can anybody read? The Vita Clear box comes with the phone number [protected] right on it. If you call that number, they'll cancel your order. If you cancel after they've already sent your first full order (not the sample) then you'll be charged for that, unless you return it to the address (ALSO on the box). Seriously, its not that big a deal.

Just be aware, that the first full order is a 60 day supply, so you will be charged for two payments of $33 something. So when you see the first $33 bill on your credit card, its not over, you'll be charged the second half the next month. $66 for the box seems excessive.

If you have no plans of ever ordering the product past the free sample, then call the number on the sample box as soon as you get it. Its not that big a deal people. Everyone calm down.

I order the proactive and before making my payment i was told of a product name vita clear for $1.00 i said ok.
i called a month after to cancel my order from proactive, they said ok.
in that same month, i didn't received anything from proactive but i received another product of vita clear.
i called proactive to ask if this was a mistake, then said they are not associated with vita clear so they cant help me.

NOTICE AT THE FIRST CALL I WASN"T TOLD THAT VITA CLEAR AND PROACTIVE ARE DIFFERENT COMPANIES, SO IF I WANT TO CANCEL BOTH PRODUCTS I HAVE TO CALL BOTH COMPANIES.

i called vita clear, i told what happen, they told me they cant do anything, the packaging have been made, NOT SENT, BUT MADE. so i should return the product, i told them i wasn't going to be in the u.s.a for a couple months. i cant return it.

find, i asked someone to send it off for me.
this was all in late AUGUST.

IN SEPTEMBER I MADE SURE TO CONFIRM By CALLING AGAIN TO CANCEL A NEW ORDER.

IN THIS CONVERSATION I WASN"T TOLD OF A BILL COMING.

TODAY OCTOBER 5th 2007, I WAS BILLED ANOTHER $33. 94 I CALLED

IM TOLD NOW ITS PART TWO OF MY PAYMENT.

I TOLD THEM CONSUMERS HAVE COMPLAINED IN THE PAST AND IM SURE THEY WILL COMPLAIN AGAIN IN THE FUTURE. WHAT ARE THEY GOING TO DO ABOUT THIS?

THERE RESPONSE IS THEY DONT CARE, WE ARE TALKING ABOUT YOUR (MINE) ACCOUNT.

THERE ARGUMENT IS THEY SENT THE INFORMATION IN THE BROCHURE, SO I SHOULD HAVE READ IT.

MY ARGUMENT IS:
1. WHAT AN ASSUMPTION, of that every CUSTOMER CAN READ?
2. SUPPOSE I"M BLIND?
3. I DIDIN"T PAY FOR A BROCHURE, I PAID FOR THE PRODUCT
4. WHY DIDN"T PROACTIVE INFORM ME AT THE FIRST PAYMENT THAT THEY ARE SEPARATE AND APART FROM VITA CLEAR?

I NEED SOMEONE TO LOOK INTO THIS CAUSE ITS MISLEADING INFORMATION TO THE PUBLIC,
I'm SURE THIS HAS LEGAL ISSUES INTO IT.

Call [protected].

I ordered my trial for the vitamins, with my package of Proactive. I just wanted the trial, and I said that I'd order more if I liked it. However, Vita Clear sent me a second box without my consent. They charged me $63.94. When I called to say that I had already cancelled, they said that the cancellation was not confirmed. I told them that I will send the box back to them. Just today, I received a letter saying I still owe $33.94 for the remaining amount. I sent the box back about two weeks ago, too.

I just called VitaClear to cancel my shipments. Told them that I ordered them to try, but I haven't got the chance to since they just came 2 weeks ago. The customer service rep said, "we could hold off all shipments till Feb. for you to try the product." I just said please cancel all shipments because I will refuse all shipments if they come. She still didn't want to cancel the damn account. What the hell is wrong with the company? Can't they understand the words "CANCEL"?

By the way, I was on the Better Business Bureau and they have been complained about several times.

I ended up with the same problem, and got two sixty day supplies of the vitamins. I am still trying to figure out how they can get away with not putting an expiration date on them. I don't have a clue how old they are.

I already cancelled my vitamins, and I intend to send back the second order that I didn't realize was coming (that brochure thing). This company seems less than honest at best. I wonder how a reputable company like ProActive got involved with them.

Same thing happened to me as well, and that ### doesn't even work for real. This is a way of stealing from other people.

I got the stupid ### trial version, and they said I would NOT receive more unless I ordered it. Absolutely NOTHING about canceling. I got a second shipment. When I called to cancel, the rep wouldn't let me. He asked me 'we'll did you even take them?' I said thats none of your damn business, I don't want them. after 15 minutes of talking to this ### he finally cancels them for me. Guess what just got charged to bank account. Is there any way we can file a lawsuit against them. this was an unauthorized payment against my account and I am pissed off.

I have ordered the trial for the vitamins, with the package of Proactive. I just ordered only the trial. After that I have cancelled my proactive membership. But still Vita Clear sent me a second box without my consent. I returned the second box but they are still charging $33.93 every month from my account. I have called to the proactive regarding this issue but they are saying we cannot cancel the order you have to call to another number. But the number which I'm calling [protected] (given by proactive) has no response no one is giving response to this number. What the hell is wrong with the company? How to cancel this program and get my money back.

I just called them [protected]) right now, the wait was alright, about 3 min.

The process is short and easy, they asked my name and zip code, and I tell them i want to cancel my acct., the person asked for the reason(probably for marketing research), so I just said it didn't work on me. And then they cancelled my acc, and tell me my shipment for 60 days supply was sent out on Nov.1, which i got yesterday, and they explained that I will be billed another 30 bucks at December (billed 30 already in Nov.). So i guess it's not that bad, tho I will continue monitoring if they bill me anymore after December.

I just canceled my order with vita clear using [protected] (sample pack) so we will see what happens, also ask for your REF: cancel number 7 digit and person name!

We should demand this company... I call to cancel the ¨trial¨ and the stupid ¨agent¨ told me I could not cancel the one thats coming on December when we are just on the middle of November... and they said you cannot return the product to get a refund... thats a swindle.

I can't believe I'm not the only one who had the same problem. It's hard to cut the connection with these people once you give them your information. Ever since then, I quit ordering products online that I saw adds of on TV. I mean , if you can buy something similar in stores, why bother with shipping? There's a good reason they don't want to sell them in stores.

Funny though... This page was the first thing online when I searched for information about vita clear. I wanted to know which tablets were for which purposes.

This company is a scam. I'm trying to cancel this also. I have been on the phone for the past 3 hours. And so I decided to google Vitaclear; this is the first thing I found. I can't cancel it because no one picks up the phone! and Proactiv is not even helping me.. I called them 3 times, each giving me the same number. This scam sucks.

This company IS a scam. I received my free samples a month later and that same month I got charged for this sample. I directly canceled my debit card to stop them from getting my money. I did a debit card complaint and I got my money back.. now they send me letters to pay for this product and this last letter that I received 12/02/07 saying that my account will be sent to collecting agency if my payment is not receive.

I will let them send me to the collecting agency and explain to them what is going on with a link to this page hopefully they will understand that we are not the only ones with this problem.

This company is a scam and needs to learn the lesson.

We should file a class action suit.

I hope this is a toll free number, I've been waiting for an agent for at least ten minutes. The only calm guy on the complaint board was definably wrong about the number being on the box! This blows...

Goodness... I have been on hold to talk to an agent for now 15 minutes... and nothing... I sent my package back... and I am still waiting for my 66 dollars... its been almost a month now...

I've been on hold for a quite a bit myself, trying to cancel even though my card has already been charged.
I did find that Proactiv and VitaClear are owned by the same parent company: GUTHY-RENKER CORPORATION (aka GRC Power Program--you may have seen that on your credit card).

Try the parent site for contact info in addition to the toll free number: http://www.guthy-renker.com/about/overview.php

I have had the same experience as all of you with Vita-Clear. I tried to cancel everything with Pro-Active & was told they were not connected to the vitamin co. I have tried the Vita-Clear (Guthy-Renker) customer service numbers [protected] & [protected], left my phone on speaker for about an hour on one of the calls, but they still did not answer. Finally the call was disconnected. I tried their website & could not find a way to contact them. Just completed my second call to [protected] and, after another long wait, finally got through. For those of you who cannot find relief from this corporate bullying you could call your STATE ATTORNEY GENERAL'S office and file a complaint. Their toll-free and/or local phone numbers are in the front of your telephone book under STATE GOVERNMENT-- JUSTICE DEPARTMENT. Good luck. by Pauli!

Call the Better Business Bureau! Vitaclear doesn't answer their phone, Proactiv is a seperate company. The BBB will help you get your money back and cancel all future orders. Go to BBB.org or call [protected]. Good luck.

I tried to cancel through ProActive and still recieved another shipment. I tried to call the number on my credit card statement and was put on hold for over 45 minutes when I found this web site. I immediately called my credit card company and they said they would contact them and cancel all future shipments and any disputed charges. I am curious to see what happens next. Live and learn is my motto.

I cancelled 1 month ago they are still charging me, they give me a (800) number that no one answers.

I've called the bank to seeif they could call in a dispute because this makes no sense we are all having the same problem, even my brother had the same problem in which he didn't tell me until after I ordered the product over the phone. They really taught me a lesson about ordering items over the phone. I bet that will never happen again!

Just canceled my proactiv account and tried calling the vita clear numbers and no answer. Called the guthy renker headquaters and they put my through to a person who said they are going to cancel it for me and asked if i wanted a confirmation of it being cancled and i said yes. So she took my email and phone number and said i will recieve a call tomrow. Hopefully this works. the number to guthy renker is [protected] . Lets see what happens.

I canceled my debit card and filed a dispute with my bank, everyone should do this. Someone needs to sue this company, this can not be legal, even if they have a dis-claimer for it. I tried calling them to get a refund and to send back the crappy vitamins but you have to wait on the phone for ages. They make it impossible to get your money back. Someone needs to sue this company. Every time i called pro-active (which is where I got it from) to complain they claim that they have nothing to do with this company yet it's from the same company. Complete ### liars.

The mess does not work. They make it hard to cancel. Furthermore, when I initially ordered Proactiv, the lady had such a thick accent that I couldn't understand what she was saying. I was desperate to try Proactiv that I agreed to everything when I should have hung up. It was irritating and I kept asking the rep. to repeat things. Proactiv doesn't work any better than Acne Free at Walmart, and cost alot less. I was impressed with the initial price for Proactiv, but I had no idea that the first shipment was half the size and the cost would be double later. Vitaclear is a fraud and is horribly expensive. I am nervous about what other customers have said since I just cancelled both and don't know what a hassle it will be later. I asked Vitaclear for something in the mail to confirm I cancelled my order and she could only give me a confirmation number. Proactive couldn't even give me that, all the rep. would give me was her ID#; what the hell does that tell me?

Does anyone know how we can file a lawsuit against this company. Same thing has happened to me, and YES! this is outrageous.

I just called the number that Deaudtra left. But my problem is that the vitamins make me sick when I take them. I tried taking them with meals to see if that was the reason, but I still felt sick so I am sending them back. If I still get charged for them I will fight to the death. Not to mention aren't they a little expensive for a monthly supply?

I have had the same issues this is an absolute disgrace that they send something as a trial and then continually charge us for products we dont want. this has to have some type of legal issues how come they can make us order them together but we cant cancel them this is absolute bs...can someone tell me how i can cancel them both and get my money back

I Had the SAME thing happen to me! they keep charging my credit card which has been cut in 4 pieces for months! i want to cancel the account but they keep charging me and ive never received product! they told me that once i receive the product i would need to send it back to them for a refund, but i never got it!