Vitasprings.com review: Vitasprings.com - fraudulent & scam company 11

By reading this complaint, we think we really should explain this story to everyone:

This order was placed on 9/15/2011, and our company had shipped out his order via DHL international on 9/25 with tracking number [protected]. When the package arrived at his country, due to some foreign custom rules, DHL had required the receiver to pay for the custom fee. We explained the situation to the customer, but the customer refused to pay for the custom fee.

As we stated very clearly in our international shipping policy online at http://www.vitasprings.com/international.html:

"We are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering."

Since the customer refused to pay for the custom fee, the custom at his country wouldn't release the package to him and was going to have DHL return the package back to us, and charge us for that custom fee. However, as stated in our policy, we are not responsible for custom fees; so the custom had to destroy this package at their country.

We as a small company has no power over other countries' custom policy. While we adhere to our store policy and couldn't do anything about other countries' custom policy.

Being in this business for so many years, we have ran into many situations like this with many of our customers, and most of our customers were willing to understand the situation and cooperate so that they get their packages. We always try to work with our customers to meet their expectations, but sometimes things are out of our control.

We believe we are doing everything correctly, and we are not doing any fraudulent business here.

Thank you,
vitasprings.com

My order taking to long to come to me. I worry it's one them 'American greed' show scam company; dat is made up to get people money for the person running it spend on his luxurious life

WARNING - WARNING - WARNING - There is no way to contact this company!
I placed an order from one of their companies http://Livamed.com and used my credit card. After 12 days of not receiving my order, I tried to contact this company. The only way to contact them is by their own customer service page contact form. They do not have a direct published email address. The problem is when you use the contact form, you have no record of the contact like you would with a direct email. I attempted this 3 times. No return response from them on the status of my order. Then I tried calling. Their phone line goes directly to a generic "Your call has been forwarded to an automatic voice message system" cell phone voice mail box. No mention of the company name or even a ringing phone on the other end. Then I tired their fax line as published on their web site. It was a disconnected number. After one entire month, I got tired of waiting for my order and am going to handle this through my credit card fraud dept.

I strongly advise you Not to order from this company. They take your money, keep your credit card number and do not ship product. Then, there is no place to contact a human. I strongly believe that this company may be just be a site that that has no intention of sending anything. There are many complaints on line about them with not one positive review.

They have several companies under Wellica: http://Wellica.com, http://Livamed.com and http://Vitasprings.com

I ordered my product, was suppose to be to me in 3 days and it took them 2 weeks! When I got the product not ONLY was it the wrong product but the boxes were all smashed in and destroyed! When I talk to customer service, after a long argument they had me send them a picture of what I received. Then they told me "I'll have to look into this and get back to you. I told them NO and they had me read off the ingredients off the product I got and it was completely different then what I ordered! Then they told me that the manufacturer changed the box... really dumb [censor]! It wasn't even the same product! They are sending me a return label and said once they get their pos product back they will refund the full amount within 2-3 days... guess we will see how long it really takes them! They are a complete scan and rip off! I will NEVER order from them again!

I own Wellica.com and Livamed.com. We are not affiliated with Vitasprings.com in any way. The consumer above is misinformed. We do not capture funds from consumer credit cards until the product has shipped. It is mechanically impossible for us to do so. The customer may not have had a positive experience with my customer service department. I can not determine the facts around the contact. The fact remains, we have never fraudulently charged a credit card and if we had, you could have disputed the charge with your credit card company and it would have been refunded. We ship thousands of products each week and last year we had 15 charge backs.

Thanks for the advice. I checked into this company before purchasing because it seemed a bit suspicious. They even use a Hotmail address as their email address! This alone is alarming. Their prices are great about half the price of other companies which also made me suspicious.