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Vivint

Vivint review: Customer service and products

D
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12:02 pm EDT
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I am so sick of your company that I’m ready to pull everything out of here. First, I got emergency button that has not worked from day one. I continue to complain about it with no satisfaction. I wanted to return it for a full refund and I’m told I can’t. WHY? It’s your product that is defaulted and you have been out here several times to fix it. You fix it then a couple days later it’s back to the same problems. And this causes my panel to continuously go off. I do not want this product and want my money returned.

I have a carbon monoxide alarm in my house. But when it didn’t work anymore and I called I was told he was outdated and I had to purchase a new one. WHY, didn’t you replace it. WHY? Should I have to pay for another one.

You took money out of my account that you were NOT AUTHORIZED to do. A big amount $423.00. I had made pay arrangements to pay this, yet you took it anyway. I called in today and have been switched to 5 different operators and been on hold for 45 minutes. Then you want to tell me it will take 8 business days for a refund. UNACCEPTABLE. I am a disabled senior citizen and don’t have this kind of money to be taken out of my account. Now since you took this money I have no money for my electric or food bill. So thank you because today my electric will be turned off.

Next the car guard. WHY do I get distrubment notifications about other cars. It should just be about my. I want to return this. Unhappy with product.

Next, your a company in the USA but yet when you call with a problem the call goes over seas to someone that can’t speak proper English. It is so hard to understand them and it’s hard to tell them the problem. I live in the USA and that’s where my phone call should be answered at.

Desired outcome: I want my money back and all problems fixed ASAP. Also a phone call regarding all these problems by someone in the USA.

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  1. Vivint Contacts

  2. Vivint phone numbers
    +1 (801) 377-9111
    +1 (801) 377-9111
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    Head Office
    +1 (800) 216-5232
    +1 (800) 216-5232
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    Canada
    +1 (877) 404-4129
    +1 (877) 404-4129
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    Solar Energy Support & Purchase inquiries
    +1 (855) 616-6589
    +1 (855) 616-6589
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    Purchase A System
    +1 (855) 368-8568
    +1 (855) 368-8568
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    Military Support
    +1 (801) 705-6213
    +1 (801) 705-6213
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    Corporate Office
    +1 (801) 705-8011
    +1 (801) 705-8011
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    Senior Vice President Of Finance
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  3. Vivint emails
  4. Vivint address
    4931 North 300 West, Provo, Utah, 84604, United States
  5. Vivint social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024