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I booked an apartment in Florence on 5th March for myself and 2 friends. The property is #[protected]. I received a confirmation email and consequently booked flights for 12-15 May 2025.
2 days ago (10 April) after coming back from a trip realised I hadn't had any communication with the host. I sent a message stating our expected arrival time on 12th May. The following morning I received a message saying the booking was cancelled as it had been booked on another platform for those dates. There were 5 weeks between the booking date and the cancellation date. How can this possibly happen? I have had my money refunded.
Luckily enough I have been able to book somewhere on a different platform but I was not left with a lot of choice and could easily have had to pay much more.
The host should not be allowed to do this. People need to be aware of this. Your booking could be at risk.
Claimed loss: We have had to pay £70 more for this new booking.
Desired outcome: Compensation of the £70 extra paid.
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