Menu
For Business Write a review File a complaint
W3schools.com

W3schools.com review: W3Spaces billing department

C
Author of the review
6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Some weeks ago, I lost my debit card x-x-x-3461 and had to terminate it.

As a result, I couldn't honour a subscription payment to W3Spaces, a website building facility and subsidiary of W3Schools.com.

Now that an older sister (who holds part of my power of attorney and shares in the chequing account on which the card was based) was kind enough to register her debit card x-x-x-1384 in its place, I should be able to honour the missed payment if nothing contravenes.

Unfortunately, after a number of friendly reminders that they couldn't collect of x-x-x-3461 (the cancelled card), my level 1 autism is making me close to paranoid that W3Schools will insist on using it to try to collect — and while I've sent them quite a few E-mails, they returned no indication that they will honour my sister's card.

Unless I'm a bit more certain of their collection protocols, especially in my particular case, I can't really be comfortable anymore that the company will accept the new card, even though it is listed as a primary payment method. If they insist on trying to collect from the terminated card x-x-x-3461, part of me dreads having to face a collection agency or other less savoury (not to mention unnecessary) consequence.

Since my _only_ contact with them is the W3Schools.com website (no telephone number, no mail contact, just the web) and they look to be slow in giving me the assurance that they'll use the x-x-x-1384 card rather than continuing to beat the dead horse x-x-x-3461. Perhaps more allistic individuals might take using the new card as a given, I'm not sure I can afford the prospect of making an "[censored] out of U and ME" if it turns out that they aren't taking the hint.

My issue is as much to satisfy then as myself; assuring that they get their well-deserved fees and I get some assurance from their end that they're sensible enough to collect those fees from a working source. As I learned when I majored in Computer Information Systems at university:

Principle 1: Computers are cognitively disabled

Principle 2: Computer programmers (_ego quoque_) aren't exactly brainacs either

0 comments
Add a comment