I purchased the jessa sectional from winner furniture in 2020, huge mistake, they are terrible. I purchased the extended warranty through warranty services upon purchase. The couch frame and back support on one section came apart on the inside, the entire section is unusable. They are offering 125.00 for a payout đź‘€ due to lack of parts or cost prohibitive. I will be trying to resolve this issue as that is not what was stated in the contract. If you cant repair then replace it.
Desired outcome: Replacement or compensation to replace on my own. Not the offer amount of the section you honored to replace in your warranty statement and now want to back out on