Menu
For Business Write a review File a complaint
Wellness Performance Institute

Wellness Performance Institute review: Poor Business Practices 12

A
Author of the review
6:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware of Wellness Performance Institute. They will keep charging your card long after you cancel your contract. I cancelled my contract 6 months ago, and they are still charging me. It is impossible to get anyone on the phone to handle this and supposedly only one person in the entire facility can take care of this, and she never seems to be there.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

12 comments
Add a comment
F
F
frank1212
US
Send a message
Sep 23, 2010 7:09 am EDT

I totally agree, the gym is in awful shape. There is never any soap in the lockers rooms, the paper towel holders never work, half of the cardio doesn't work, and the staff is extremely rude.

J
J
jetson23
US
Send a message
Sep 24, 2010 10:06 pm EDT

I am so glad I found this site, I have been trying to voice my opinion of WPI's poor business tactics. This gym is a scam, it's a warehouse of equipment with no one every there! No water, No A/C, and absolutely zero customer service. I took my kids there for the poor excuse of a speed and agility class they have, my 8 year old kids were exercising with high school kids and grown adults. There is no supervision, and when my kid got sick, the didn't even clean it up! They told me it was my kids mess so I should clean it up. They still owe me over $400, fat chance of getting that back.

U
U
upset247
US
Send a message
Sep 25, 2010 8:34 am EDT

Signed my daughter up at WPI fitness on a monthly program.Well first off they hit me with a 70.00 signup fee which wasn't on the contract but they just billed my credit card without autherization. The only reason I did this was because a paid in full was more expensive! That's ridiculous, I guess they want your checking info for the scam. So I tried to cancel but they just kept billing me monthly and mastercard wouldn't help me stop the billing. Finally cancelled my card and got a Visa card instead. It stopped the billing but I was still out the money. What a scam. Don't give these guys your credit card or a blank check for auto billing. Thats their scam. Only pay cash or check for the specific time and pay as you go so you can get out when ever you want.

T
T
tyrone12
US
Send a message
Nov 08, 2010 4:51 pm EST

I was a college athlete in their NFL Combine Program, and all I have to say is that it is a joke. WPI is the most unorganized facility I have ever seen. The food program they have you on is ridiculous! Nothing healthy about it, fried this, fried that, I couldn't believe it. I complained and they shut me down. My agent was paying alot of money to them, they should be bending over backwards. I am still looking for a team now, no thanks to WPI.

U
U
upset2489
Suwanee, US
Send a message
Jul 21, 2011 8:37 pm EDT

I've been attending WPI for the past 3months and its probably one of the best gyms around. I first registered to lose a few pounds and from the start the front desk attendants were so helpful, the atmosphere was great (along with the equipment) among other great professional aspects. Soon after my wife joined, and my three children. The speed and agility class has done wonders for my children improving their game in volleyball, soccer and football. I'm looking forward to joining the upcoming boot camp, and I recommend everyone to come and do the trail-you wont be disappointed!

J
J
jon91
US
Send a message
Oct 13, 2011 7:33 pm EDT

they stink and so do the workers along with the poor management and the guy scott is an idiot and i mean idiot... who ever holds the wpi contract cancel it!

S
S
sporty13
Alpharetta, US
Send a message
Oct 13, 2011 9:46 pm EDT

I just started doing their boot camp 3 weeks ago, and they are some of the best workouts I've ever done, even as a former collegiate runner. The trainers are great and really push you to help you get the results you want without making you miserable. The workouts are always different, so you never get bored. With the boot camp, you really are working your entire body--legs, arms, and core. Plus, they'll even let you try 1 class for free so you can see what the classes are like. I highly recommend WPI to anyone who is looking for a great way to get in shape.

F
F
footballmom
Lawrenceville, US
Send a message
Nov 21, 2011 1:16 am EST

I just signed my son up for wpi football speed and agility class. he's not getting any progress and he said the training program isn't really helping as his previous training with other training facility. If i were to cancel the contract.. would i be able to get any of the money back? I signed him up for 3 months and it's over in late January.

F
F
frankc343
US
Send a message
Nov 30, 2011 7:53 pm EST

Believe me, this place sucks! Thats why they can't keep any good staff. Once the workerss realize what it's about, they run like the wind. Oh wait, WPI can make you faster, running away from them as fast as you can.

S
S
sg42
Suwanee, US
Send a message
Dec 07, 2012 4:26 pm EST

The coaches were good for my son and the workouts were good, the front desk kids are respectful. Extremely disappointed with the management team. WPI continued to charge my account after I cancelled my contract. It has been a month since I've reached out to them and 7 messages later to the owner's wife, I have not even received a return call, voice mail, anything acknowledging she's received my messages. The poor young guys at the front desk don't even know what to say anymore. She's been traveling, hasn't been in the office, etc. Strongly consider as to where you want to invest, because I'm feeling I've paid for a trip and the other 'stuff' she's been doing. Not a referral I would pass along.

G
G
gymhead
atlanta, US
Send a message
Jan 17, 2013 9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i've found WPI to be exteremely worthy! It's a great facility with a huge variety of areas to workout, i can utilize the machines, cardio, field and back mats for a more secluded workout. They even offer multiple types of cardio classes and the speed and agility class is really tough. I was told they are starting a beginners speed & agility class this is going to be perfect for my kids! i'm so happy i found this gym... it's the only place ive come across that offers stuff for the WHOLE family to participate in. They have pilates, personal training, group cardio classes, age appropiate programs for starter athletes, & a new trainer that is offering cheerleading! ok look people that are complaining, the complaints are from years ago i have to say it seems like the gym has really come a long way. i havn't found an athlete facility where i can take both my son and daughter where they can get one on one practice with people who actually know what they are talking about
5 STARS FROM ME :)

S
S
Someone who tried...
Suwanee, US
Send a message
Apr 02, 2013 2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recommend other sites before this one...Suwanee Sports Academy or Georgia Sports Performance. Each of these helped me work on my body, not my bank account.

More Wellness Performance Institute reviews & complaints

Wellness Performance Institute - Shaddy Business 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wellness Performance Institute - Poor Customer Service 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.