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I placed an order with www. wheelfire.com ending of March. When I received my order for 20" Lexani Lss-5 wheels and falken tires, they shipped me the wrong wheels! I know mistakes can happen so I give them about 2 weeks for me to receive the correct wheels that I ordered. After 3 and a half weeks, I finally get the wheels and tires that I ordered. Guess what, 2 of them were missing center caps and my directional Falken tires were mounted on backwards! I call them to ask them what we can do to rectify this and their customer service rep told me he would order me 2 center caps for my rims but I had to pay the shipping! INCREDIBLE!@!. I just wanted my transaction to be over with www.wheelfire.com so I agreed to pay the shipping, which by the way was $30. That's right, $30 bucks to ship out 2 center caps that dont even way 1 pound and when I am only a couple of states away. As far at the tires mounted backwards go, their solution was for me to go and pay out of my own pocket at a local tire place in my area. I recommend anyone looking for custom wheels and tires, to stay away from this company Wheel Fire, and go with TireRack or wheelsnext.com as I have ordered with all 3 and this is by far the worst!
STAY AWAY FROM These Crooks!
I too have had many problems with www.wheelfire.com. They sent me completely different rims and tires. I ended up keeping them because their customer service department kept pushing me away. Never again will I buy wheels for my car nor recommend them to anyone. Horrible service. It also took me about 30 minutes to checkout on their website. It is very complicated to navigate through their rim styles.
These reviews are all fake, beware of new websites like this popping up and allowing anybody to post a comment with out first being identified as a real customer. Once agian these reviews are fake. Look at the user name of the last comment, only someone in the industry would use a name like that.
Wheelfire.com is filled with crooks for sure. I am not surprised to find more people with the same problems I had. They sent me the wrong wheels and told me that I would have to pay a $300 restocking fee if I wanted to return/replace them. They told me that they were almost the same rims and that it wasn't their fault but rather the wheel manufacturers fault. The shipping took forever even though they say it is the fastest in the industry. I've received a packages from China faster than I got the rims from these ###. I pray to God somebody hacks their site and puts them out of business.
I ordered a wheel and tire package and after 3 days had still not received an email about my order even though my card was charged and order marked as "verified" on the website. I called customer service and was connected to a very rude guy who basically said 'we don't have that wheel, find another'. I explained that I had spent hours looking at all the wheels on your website and I only loved the one style wheel. He said 'well, we can't get that wheel'. I asked him if he thought it was right that the wheel I wanted was shown as available in my size and suggested that he remove that option from the website in order not to disappoint any other customers the way that I've so thoroughly been disappointed. He said 'no, I wont remove it from the website, I'm not going to worry about other people ordering that same wheel'
I'm a business owner as well & I have to say that I went by their location today & found it to be top notch operation as well as having 100% of my definition of integrity making sure needs and sizes were met. As far as the the negative comments posted above, I have a hard time believing they are accurate & quite common for the competition to post.
Here's an idea! Spend as much time working as these guys and you'd probably get more business like they do!
Thanks again for your time, effort, and assistance today and yes I am a real customer as well. Feel free to contact me if you need to verify it.
Troy aka Tropical Troy [protected]
www.Tropicaltroy.com
Wheelfire is joke. Order my rims March 5. Buy April 10 I still didn't have rims. I had to order another rim set because ones I order at the price point vanished. Like they took it off their web site. No discounts. Nothing for my troubles. [censored] you pay us. Finally got my rims weeks and $300 more. Walk away. the only came out of this deal is found ACHILLES tires. This things are great for the price. Just order an spare...not from wheelfire at over $200 (100 plus for shipping) but from gigi tired. Under 100...shipping for free. Good grief
Crooks. They took my order and my money in the amount of over 700.00. This has been four months ago and I still haven’t been able to get in contact with them I have the receipt from my bank and I will be pressing charges. If possible fines and penalties Those crooks know they got my money, I want them all to go to jail , then they can keep the money