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4/3/2021: Signed a contract with Window World along with 50% deposit they require. At the time I was told they would call to give me an installation date but to expect the July timeframe.
For brevity I am omitting all the dates and attempts and lengths I went through to reach this company for information. Suffice it to say they have been extremely non responsive, non communicative as to order status and potential installation date etc.
11/2/2021: Due to unresponsiveness, I called the Corp office and spoke to someone in Customer service. I told them of the issue and was advised that this is a franchise operation but they would contact the office here in my area to have someone call me.
11/3/2021: I received a call from a woman identifying herself as someone in this area. She said she would be following up and would call me the following day. (Of course I did not receive a return call. ) After numerous additional calls and Voice mail messages, I finally connecting with a young lady that informed me the problem was WW will not contact you until they have received everything on your order.
Again, I will not list all the attempts and conversations. I finally got an installation date.
2/7/2022 Installers arrive and there are items missing from the order. They check and find the items are in Orlando so installation is delayed until the following day.
2/8/2022 The installation begins and:
1. One window is broken also needs new screen
2. On another, one part sent is not what was ordered
and does not match the other window in the same
room so could not be installed
3. The order specifies a 94.5” sliding door.
They installed an 80”.
The bottom of the sliding glass door installed is not flush with the tile and has a 1/2” gap (you can actually see to the outside through it.)
The installers and customer service person both promise that I would receive a call by the end of that day (2/8). NO CALL received
2/9/2022 I call to say I have not received a call, the job is incomplete, the door incorrect etc. Once again, I am promised the supervisor would call by the end of the day NO CALL
2/10/2022 Nearing the end of the day, still not having received a call, I call the corporate office and am told they will reach out to the local office.
2/11/2022 NO CALL
An update to the above:
2/11/2022: I e-mailed the corporate office the above information.
2/15/2022: Still no contact, no return call. The broken window is beginning to show signs of rust . I sent the above information to News 5 Investigations.
2/15/2022: Called Riviera Beach Building inspection office
2/16/2022: Inspector came out
2/17/2022: Kevin Keegan called to say the front window bottom portion is installed incorrectly, they don’t make the top that will fit door size specified on contract. I told him that was what I was quoted for on all my estimates so it must be available. He asked for one of the companies I received estimate from, I gave him New South. He said he is working on it
2/18/2022: I text Kevin to check on progress. He said New South told him they couldn’t make the size for him
2/21/2022 Daisy called to say she saw that Kevin had contacted me. I told her of the broken glass and screen. She said that installation department would be contacting me (they haven't)
3/8/2022 It's been almost a year AND you guessed it, the situation has not changed. I've also since run into a few people who cringe when I mention I am trying to do business with these folks. Apparently my story is just one of many.