Worry No More review: Warranty coverage

Worry No More coverage for Macy's furniture was purchased at the premium level and supposed to take care of warrant for 7 years. Purchase was made less than 1 year ago. Leather coverage indicates coverage for "water or beverage marks, stains or rings". Because of my explanation that the leather was discolored at the head rest area, I was told that it wasn't covered. I argued that it was a matter of semantics, that "it is a STAIN". Now I have to take pictures and send to them to determine if there is coverage. Why would Macy's, seemingly a reputable business, sell this "Macy's Best Value PREMIUM Protection plan with little regard for true customer protection. [protected]@gmail.com