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On Wednesday, November 9, 2022 I had called the above company and spoke to the owner by the name of Bill. I explained to him the challenges we were having with our furnace and not having heat for nearly 24 hours. The temperatures outside dropped nearly 40° within a day. He told me that he could send someone to our home on Friday November 11th, 2022 that morning. The morning came and went and no one came. Around 12:00 PM I had called to see if someone was still coming he said, “someone should be there shortly”. One of his employees by the name of Paul finally arrived and he assessed the situation by listening to what we told him about what we were experiencing. He didn’t take out one tool, not one. He didn’t do anything to determine what the problem could be. He had called another colleague on the phone while he was there and explained what was going on and then told us “he would call us later that evening or the next morning that he had to call around for parts and would give us a price”. We never heard back. The temperature was 35° that night we had no heat. Saturday, November 12, 2022 we still did not hear back from the Paul and he had told us that they work on Saturdays (we stayed home all day in the hopes he would call) Sunday, November 13, 2022 we still hadn't heard anything and the temperature was in the mid 20’s. We still didn’t have any heat. Monday, November 14, 2022 I made a follow-up call to see if someone was coming and if there were any answers for the parts and prices. Bill Bonacci, the owner, said “someone will be there in a couple hours”. No one showed up. Five days without heat. We are highly recommending that anyone from the Scranton area or outline areas do not utilize this plumber. Not only is Bill Bonacci not forthcoming but he’s also extremely unprofessional. How can you do that to a family that needed help and you left them without heat? His lack of honesty was disgraceful and shame on him.