YOR Health review: They don't send my product! 😡😡😡

Since December 10, I placed my first order on the portal, I don't know why it doesn't appear in my orders section, but if I receive the payment, I have it on my card and my PayPal application (I attach images) all days I send a message in the chat that is on the page and I receive the same response from different people, “the corresponding section is reviewing it”, but they don't give me the progress on the case, I have had the same problem for almost a week, it doesn't seem fair to me I already paid for it and it should have already arrived and they just took my money, they are thieves! I needed the product for December 20 because I am leaving the country for 3 weeks, I needed it for the trip, not after, now I ask them to cancel the order and make a refund, and they don't want to do it! I am very upset, because it is the first time that I placed an order with you, because you highly recommended your product, but with this problem that is happening to me with your company, is the last time that I purchase something from you, Im very sad and very upset, due to her lack of commitment. Also from the phone number that appears on the page and on Google for customer service, it doesn't work! So no one helps me solve the problem

Ticket #299110