YourMechanic
Reviews and Complaints

If you're looking for a reliable and hassle-free auto repair service, Your Mechanic is a great choice. With mechanics available in over 2,000 cities, they offer the convenience of coming to your home or office for repairs. Customers have praised the mechanics for their professionalism and efficiency. While some have experienced minor issues with rescheduling, the overall experience has been positive. The fair and transparent pricing, along with the certified mechanics and guaranteed work, make Your Mechanic a top-rated option for car maintenance and repairs.

Folks,
If you don't know about this service, please check out their website immediately! I needed a brake job (pads & rotors) and checking with my dealer, the cost would have been $600+. I was infuriated and started to check the web and found "Your Mechanic". The service provides you with an estimate quickly, indicating the type of materials that will be provided, finds you local professional mechanics that will come to your home to perform the work and can cost you 30 to 50 % less than your dealer or other auto repair shops.
I was extremely happy with my mechanic. His professionalism, honesty (said I didn't need the rotors) and approach to the job were excellent. He also to took time to answer met questions about other parts of my vehicle.
The service can provide most repairs and if they can't they'll be very up front about it and say they can't.
Hope you'll try the service and I'm more than confident that you be very happy with the results and save a lot off hard earned cash at the same time!

I found YourMechanic after a late night Google search for quotes on replacing a power steering pump. After looking up the company I figured to give it a shot.

Cannot stress how easy it was to schedule an appointment to have my car looked at and was blown away by the transparency in the pricing for repair.

Once I got paired with my mechanic, It was a very pleasant experience working with Michael.
I was told from another shop that the power steering pump and hose would need to be replaced and quoted $700. Upon the first few minutes of Michael looking at the car, he found only the hose for the power steering assembly needed to be replaced which was considerably cheaper. No issues, no hassle, or worries with Michael replacing the hose. He answered all of my questions and I wouldn't hesitate to recommend him to anyone. He'll be my go-to-guy for all my maintenance request.

Wouldn't hesitate to recommend YourMechanic to my family and friends. They truly live up to the self proclaimed title of being the Uber of car maintenance.

Trung Do from YourMechanic had my car serviced yesterday. I would like to give him 6 stars if the system allows me to. Last week I took my car to Precision Auto Tune in Sunnyvale for oil change and tire rotation. They examined my car and found the driver side front strut was leaking oil. They gave me a quote of $630 trying to persuade me to replace both driver side and passenger side front struts, because they told me if one strut is broken, I'd better replace both, otherwise if I replace one, they will charge additional $70 labor for alignment. I refused and started to search online, and then I found YourMechanic and booked Trung. In the beginning, I thought I do need to replace both sides, so I submitted the request and got the quote of $440, which is a lot cheaper than the shop. Yesterday when Trung was here for the replacement, he examined and tested my car carefully, and then he told me the passenger side strut is completely healthy and no need to be replaced. That saved half of the cost which becomes $220 only. Compared to the quote of $630 from the shop, I saved $410! The work was well done and I can feel the difference right after it is replaced. I would definitely use YourMechanic and Trung again for my next service.

I really like the service that Your Mechanic provides. Mechanics come to you on your own schedule, so you don't need to take time off of work to go to a shop. In addition, the time is always in your favor. Took the mechanic 2 hours instead of your quoted 4? You pay for 2. However, if something happens and it takes the mechanic 6 hours instead of your quoted 4? You pay for the quoted time!

In addition, the two mechanics I've had the pleasure of dealing with were very friendly. And, unlike shops, there is no "danger-zone," meaning if you are curious about what is going on with your car, you can look over your mechanic's shoulder and see for yourself!

Of course, there are some things that the mechanics can't take care of, most notably for me was the alignment, but other than that, my mechanics from Your Mechanic have been able to show me things that other mechanics weren't able to detect. My car gets the proper loving it deserves!

In addition to saving you time, it also saves you money. I got several shop opinions for several things that were wrong with my car, such as control arms, strut mounts, and rack replacement, and in all cases, YourMechanic was at least $100 cheaper than the competition.

If you want to give Your Mechanic a try, click this link for $20 off your first service: https://www.yourmechanic.com/rl/zof5AA***

The only thing you need to ask yourself is, what will you do with the time and money you saved?

When it comes to Automotive Service/Repairs, I am no different than everyone else. I dread it! Why? Not just because of the potential costs, but because I always feel like i'm going to be taken advantage of. We've all seen the sting operations and how so many service shops are cited for billing scams and charging for unnecessary services.

I must admit I was a little skeptical when I discovered "YourMechanic". The fact that they come to you to perform the service, and price those services sometimes far below local mechanic shops left me wondering if the quality of the service was going to be dreadful.

I can advise you that I was overwhelmed with my first service experience. It was great, but I was still wondering if this was going to be the exception and not the rule. My second experience was no different. I have an early 2000's Ford and repairs are commonplace, but each time I got a great deal and great work at my convenience.

I rated this business at five stars, and I don't rate ANYBODY or ANYTHING at five stars unless I've had an exceptional experience, truly Exceptional. The mechanic who did my work, inspected my vehicle and advised about potential problems and eased my concerns about other issues. I knew that he "had my back" and was really looking out for me.

I will close by saying that when it comes to Automotive Service/Repairs I've experienced since I started driving over 45 years ago, this has been the best. I have no doubt that you'll experience the same.

I bought a 2011 Volkswagen Golf from a dealer a little over a year ago. Right from the get go, the car's electrical system was a huge issue: EPC and Catalytic Converter lights flashing on and off at unpredictable times. Occasional rough idling and stalling at stop signs and traffic lights. A failed central computer (which I had replaced, but didn't solve the intermittent problems). And the last straw: at 60 MPH on 35E North in Saint Paul, a red Generator light came on and the engine died. I pulled into the breakdown lane. After a minute I was able to start the engine, and resumed my trip.

A local garage (which I respect) diagnosed the problem as a failed Generator and a bad Crankshaft Position Sensor and offered to replace both for $1600. For a second opinion, I went to Your Mechanic. Travis arrived, and I described in detail all my experiences with the car.

He was skeptical of the other garage's diagnosis. "When a Generator fails, that's it. It's dead." To prove his point, he measured the Amps output of the Generator. It was well within range.

In summary, he said: "Your description of the issues points to an electrical system issue, not a mechanical one."

Travis could have replaced the parts, but he felt it wouldn't solve the core issue and Your Mechanic would be on the hook for a a 12 month-12,000 mile warranty. He referred me to another garage that specializes in European cars.

I'm an older guy, and I recall a time (the 1950s) when garages/mechanics stood by their work. Unfortunately, that time has long passed. I want Travis to know I respect (and feel in debt to) his honesty and integrity. I will definitely call on him again!

YourMechanic.com and Chris Allshouse definitely deserve 5++ stars. I am so grateful I came across YourMechanic while googling for an auto mechanic in my area. Love the convenience, the notifications, the efficiency and best of all, the fact that it is 30% less expensive compared to typical auto mechanics that have shops. The convenience of them coming to you rather than you going to the shop and waiting until your car is done is one of the top benefits but finding out that the cost is at least 30% less is just another reason why I have been sharing this experience with family and friends and people who constantly browse online for any thing they need.

The mechanic who service my zip code is Chris Allshouse. He is professional, honest, an expert in his field, knowledgeable, thorough and great with customer service to ensure customer satisfaction. My initial appointment was for 9 AM on Father's Day. He came a half hour early and explained/apologized to me that there was a mistake on the labor portion of the online quote. I have a V6 but the online estimate quoted me inline 6 so the labor was only 1 hour instead of 3. Anyhow, Chris explained what he would do and also assured me that he would have to re-schedule our appointment for the following day, will negotiate an additional discount on my behalf for the inconvenience as the discrepancy was not my fault. Everything that he promised was kept.

He came a half hour early the following day, repaired my valve cover gasket as needed and provided inspection report afterwards. I had such a great experience at a fair price and shared my experience and the referral code with the boyfriend, family and friends.

Awesome job Chris and keep it up YourMechanic!

Very disapointed in this company's service (Killians Auto Service). I had to have the Driver side door handle replaced on my GMC Danali YukonXL truck. I called Killians up and asked for an estimate. They said bring it by Sunday and leave it and we will look at it on Monday and call you. Remember, its a broken door handle with no pieces missing. I received a call on Monday from Ks to tell me the broken door handle would be $651.14 to be repaired. Yes! You read that right- $651.14. I said you gotta be kidding me. That's outrageous. I will be over to pick the truck up ASAP. When I got there. They still charged me $65.00 to get the keys. I told them there is no way that a simple door repair cost 651$. The guys says we have to order the parts and the labor will take 3 hours. I told the guy he was crazy and they have a bad reputation for price gouging. I told him I had been quoted $152 from YourMechanic.com. I couldn't believe I still had to pay these ripoff artists money to get my keys back. Just very disapointed with the lack of courtesy and professionalism this company lacks. I guess they figure people will just pay their over inflated prices and not say anything about it.
I went with MyMechanic.com. The technician came out to my house on a Tuesday Morning and fixed the door handle in under the hour.
He also performed a 50 point inspection. I was given a quote for Brakes and an Oil change. It was very reasonable. (guarantee-it would be a lot cheaper than Ks quote for the job) I will be doing business with them again. I know one place that will never get my business- Killians. I feel like the manager owes me an apology for price gouging so bad. C'mon 651.14 compared to 152.00. Just SMH-DONT DO BUSINESS WITH KILLIANS

Henry Martinez in the Cutler Bay Miami Florida area was sent to work on my 1994 Ford Ranger brake problem. Parts were ordered per his request, but items were never placed on the vehicle or returned to the owner. From May until now this person is not returning phone calls or text messages. Code enforcement got involved because he left the vehicle up on jacks which was considered as a safety issue. After charges were placed on my credit card which I have paid over $2, 356.00 for a job that has not been completed and on June 17th he advised me that the issue is greater than what he was able to provide. Now he is like a ghost in the wind. invoice #'s 5692426 & 5695740

I had a terrible experience with Your Mechanic. My front driver side wheel fell off while I was driving home from work on August 21, 2019. It was a scary experience, and I was lucky that I wasn't hurt. When I had a master mechanic from Your Mechanic come to the scene, he told me that the issue was likely connected to negligence from the master mechanic who replaced both front struts on my vehicle on April 29, 2019.

I was shocked to learn that the castle nut, which connects the upper ball joint to the control arm, did not have the cotter pin installed. This negligence was captured via a photo uploaded to my Your Mechanic profile following the completion of the strut replacement. The photo clearly shows that the cotter pin was missing, and this should have been identified during the 50 point inspection that Your Mechanic provides with all of their services.

Your Mechanic attempted to downplay the relevancy of the castle nut falling off, stating that the maintenance for the struts was conducted on April 29, 2019. However, since that maintenance was conducted, there has only been 1100 miles put on the vehicle, which is well below a 4 month average for any vehicle. All of the miles put on the vehicle are non-highway miles as the vehicle is used for commuting to and from work only. If this accident had occurred on a highway at higher speeds, it could have been a wrongful death suit and not just a warranty claim.

I have tried to contact Your Mechanic several times via phone and email, but each time I get the runaround. They are refusing the warranty claim and are not accepting liability for their master mechanic's negligence. I have invested over $1,800.00 on four different maintenance jobs since September 2018 from Your Mechanic using the same mechanic each time. Your Mechanic's master mechanic Matthew is the only individual to conduct major maintenance on this vehicle for the last year, and they are not accepting liability for the castle nut falling off due to the negligent non-installation of the cotter pin which holds the castle nut in place, in turn preventing this serious safety issue.

I am extremely disappointed in Your Mechanic's lack of accountability and their failure to honor their warranty. They should be held accountable for cases in which severe negligence leads to preventable accidents that have a high potential for loss of life and/or result in significant vehicle damages. I would not recommend Your Mechanic to anyone and will be taking my business elsewhere in the future.

I recently had an experience with Your Mechanic that left me feeling frustrated and disappointed. I drive a 2010 KIA SOUL and needed new wheel bearings. I went online and got a quote of $90.00, which seemed reasonable. The mechanic came to the appointment on 6/29/2016 and showed up on time, but changed the quote right in front of me to $196.00 for labor. I was taken aback by this sudden increase, but I agreed to it since I needed the repair done.

As the mechanic began to work on my car, I observed him removing the tire. When he got to checking for a socket fit for the wheel hub bolt, the bolt spun with ease, indicating that it was loose. The mechanic informed me that this was a result of a clutch replacement that had been done two weeks prior and was the reason the wheel bearings had gone out. I was surprised to hear this, as none of this information was in the report, even though I was there to witness it. The mechanic began to replace the wheel hub assembly with brand new parts, but the wheel was locked up after the repair was done.

The mechanic removed the wheel and hub again and checked everything, including the brake calipers. He recommended a new steering knuckle and scheduled an appointment for the next day due to a warp, which he stated was caused by the wheel bearings going bad. When I arrived for the new appointment, the mechanic informed me that the work done the day before, which I had already paid for, would be destroyed when replacing the knuckle. He said he had to go back and press it out, and there was a 99% chance it would destroy the bearing. I was frustrated that this had not been disclosed when I scheduled the new appointment.

The company refused to pay for the new and unused part to be replaced, stating that their warranty did not cover the "pre-existing" condition. I found this to be ridiculous, as the mechanic had installed brand new parts less than 24 hours ago that had never been used. The company nitpicked about an implied warranty over a $38.00 wholesale part.

The company also tried to force a decision about the appointment instead of showing concern over the issue. They asked leading questions like "Who did you take this to to diagnose the issue?" or "Are you saying such and such?" I felt like they were trying to play games with me and find a reason to not service my needs. It felt like a bait and switch tactic - do the initial work, find a new issue while solving the original, then tell the consumer that the work done the day before is going to be destroyed so they can sell them a new part and make more money.

The customer service representatives were unhelpful and seemed like robots with no tools to satisfy me. After constant badgering for an answer to their question, I disconnected the call and the company dismissed the mechanic and cancelled the appointment. The mechanic waited for four hours while these unfriendly and profit-driven employees spent time discussing who was going to call me back.

Overall, I was disappointed with my experience with Your Mechanic. While I had used them previously with no issue, this experience left a bad taste in my mouth. It felt like they were more concerned with making a profit than providing quality service to their customers. I would not recommend them to anyone looking for reliable and trustworthy car repairs.

I just had a really bad experience with Your Mechanic. I paid for a battery replacement, oil change, and tire rotation, but when the mechanic arrived, he only checked the battery and found that it didn't need to be replaced. He charged me for a diagnostics, which was expensive, but I understood. However, he didn't perform the tire rotation because it was raining, and I was given a credit on the app instead of a refund. I called customer service, but they were unhelpful and rude. I feel like I was scammed and taken advantage of. It's really frustrating because $200 is a lot of money for me, and now it's tied up in the app. I wish I had read the fine print and known that the mechanic could decide not to perform the service I paid for. I don't want to use Your Mechanic again and I don't recommend it to anyone.

YourMechanic was a total disaster! I would recommend avoiding them like the plague! I decided to give them a try since they were cheaper than my usual mechanic, but it turned out to be a HUGE mistake. They were a disaster on three different fronts, and I'll explain why.

The first disaster was when I scheduled an appointment for 5pm on Tuesday. I had already locked in the quote, but at noon on Tuesday, I received an email saying that I needed to pay for an inspection before they could do the repair. I was shocked! Why didn't they tell me this before I locked in the quote and scheduled the repair? I called their customer service line to explain that I had already had it inspected by my usual mechanic, who I trust, and that I was just trying to save money on the repair. The customer service representative went through the whole spiel about why I needed to have the inspection first, but I told him that I wasn't going to have another inspection. Eventually, he agreed to cancel the inspection and have the mechanic just do the repair. I double-checked with him that we weren't doing the inspection, and he confirmed. However, when the mechanic showed up just before 6pm, he didn't have any parts to do the repair! No one had told him that the inspection was cancelled. We had to explain the whole situation to him, and he agreed that we didn't need another inspection. He said he would try to reschedule us for 5pm the next day, Wednesday.

The second disaster was when I received a notification that the make-up appointment had been scheduled for 5pm on Wednesday. However, no one ever showed up or contacted me! I was extremely frustrated and demanded a discount on the still-uncompleted repair. I received an email telling me to call them, so I did. They apologized but didn't offer any explanation or make-good. We set to work to reschedule the appointment.

The third disaster was when they didn't have anyone available when we were, so the customer service representative said he would call the mechanics in our area and see if anyone was available on Saturday, the only day left that week that worked for us. I asked about the discount, and he said he would send that request to the department that handled that kind of thing and then get back to me on both. He did check back to let me know he was calling mechanics but had not found anyone, and a second time when our connection was bad. However, I didn't receive any more emails or updates on my online account, so I called and emailed to try to get an update. I got nothing. I called again the next morning and got another guy, who talked to the first guy. He said there was no mechanic available, so YourMechanic would have to cancel the appointment. I asked about the discount, but he said there was nothing about any discount request on the record, and he would send that request after he cancelled the appointment.

So, four days after contacting YourMechanic, having cancelled my repair appointment, and missed a wheel alignment special at the shop I was going to use for that, I can now go back through the whole stupid process and get a new quote, make a new appointment, probably get a new last-minute "you need an inspection" email, and then sit here hoping someone actually shows up and does the repair. YourMechanic failed on every front, and I wouldn't recommend them to anyone. They are not my mechanic, and they shouldn't be anyone else's either. It's pathetic!

I had some issues with my brakes about a month ago, so I took my vehicle to a local mechanic who was highly recommended on Yelp and specializes in Toyotas. However, my stopping power suddenly decreased to well over 50%, which raised some red flags. This was strange because my rear brakes were replaced by Your Mechanic less than a year and a half ago. Since my service with one of their "vetted" technicians, my parking brake never worked, and he told me that it would self-adjust in a few weeks (it didn't). He also said that I could always book another appointment for them to come back and adjust the brake (pay more for what should be done with new brakes - an adjustment). However, my local mechanic informed me that the parking brake mechanism is supported by the rear drum brakes and that since the last service, it wasn't set up correctly, not even connected, and neither were my back brakes.

I had several issues from the get-go, which you can see in the history of my appointment, that I brought up right after the job was done. The mechanic lied about changing brake fluid when he didn't and was planning on keeping the additional materials until I brought it to Your Mechanic's attention. Days after, I found a service plug for one of the rear drums in front of my house and discovered it was from my truck, which typically would not be a big deal because I crawled under my truck and was able to pop that back in. However, this is two indicators of the mess of a job this mechanic did. Looking back, I should have had Your Mechanic send another mechanic out to double-check his work because now it is clear he did not know what he was doing.

You may question why it's been a year and a half, and I'm now just bringing this up, but my answer to that is this: 1. I do not have a jack, tools to lift my truck, and check the mechanic's work. 2. Even if I did, I wouldn't know what I'm looking at, hence why I decided to hire someone who should. 3. Why would I pay someone else to double-check the work of one of Your Mechanic's vetted mechanics? This would negate the idea of what Your Mechanic's business model is based on, a cost-effective alternative rather than going to a dealership. 4. My vehicle has front and rear brakes. The front brakes on my truck do the "heavy lifting" of the stopping power, so if the vehicle was stopping, why would I think something is wrong with the rear brakes? The rear brakes can go well over 100K miles until needing to be replaced. In fact, Your Mechanic let me know that I still had some life left on my old pads. Even though I could have waited, I decided to be proactive with telling him I'd like them changed anyways, which I'm now finding out to be a HUGE mistake.

Your Mechanic attempted to change my rear brakes when my ODO read 103,075. My ODO when bringing to the mechanic is 120,372, resulting in 17,297 driven since Your Mechanic touched my brakes. To reiterate, rear drum brakes have a much longer lifespan than just 18K miles, and to be completely honest, the condition of the pads is still good, as they should be since they haven't been used/working since they were installed.

The attached repair bill shows that the parking brake was non-op, zero lube was found at grease points when inspected, the star wheel adjustment was not locking due to incorrect install, and brake shoes were installed incorrectly.

I received a phone call, and they listed reasons why they won't give me my money back, with the main reason being that I'm out of their warranty period. Also, me taking it to another mechanic voids their warranty, which means you can't double-check their mechanic's work without going to them first.

I'm incredibly upset knowing that they are dispatching these guys with little to no experience. Brakes should be an entry-level job for these guys, and yet they somehow messed that up.

any part# or docket for warranty. This was disappointing as I was promised this by the customer service representative.

Overall, my experience with Your Mechanic was not satisfactory. The mechanic arrived on time but seemed confused and unsure of what to do. He did not diagnose the issue for not starting the car and instead blamed the new battery that was installed just two days before. He also refused to check the old starter before installing the new one and did not perform the 50 points inspection as requested.

Furthermore, the mechanic was continuously talking on the phone, using inappropriate language, and did not have the necessary tools to check the starter. He also refused to return the old starter despite my request and did not respond to my messages or calls for more than 40 minutes.

In the end, the mechanic was not able to fix my car and advised me to contact customer service the next day. I was also disappointed to learn that the limited lifetime warranty promised by the customer service representative was not provided by the mechanic.

Overall, I would not recommend Your Mechanic based on my experience. The lack of professionalism, communication, and expertise displayed by the mechanic was unacceptable and left me feeling frustrated and disappointed.

I'm not one to complain, but I have to say that my experience with Your Mechanic was less than satisfactory. As someone who has taught motorcycle mechanics and owned a business servicing various brands of motorcycles, I know a thing or two about mechanics and customer service. So when my alternator went bad, I thought I could handle it myself. But for some reason, I decided to give Your Mechanic a try. What a mistake that was!

First of all, the price they charged me for a rebuilt alternator was outrageous - $462 and change! I could have done it myself for a fraction of that cost. But I figured, hey, maybe they'll do a good job and save me the hassle. Boy, was I wrong.

The mechanic they sent, Roger, came to my house and immediately threw a fender cover I had draped over the front of my car to protect the finish onto the floor. Not a great start. He then proceeded to install the alternator, but said he had lost a nut. Instead of finding the missing nut, he just used the one left. I later found the missing nut, which I suspect was the one used to hold internal wiring in place on the alternator.

After Roger left, I noticed that the voltage did not vary with engine rpm, which is not normal. I also saw a message on my car's display that said "Check Charging System." When I asked Roger about it, he said he didn't know what the problem was. As it turns out, a good alternator sends signals to the message center so that the "Check Charging System" message is not displayed. I did some research and found out that the company Your Mechanic supposedly buys parts from would warranty an alternator under these circumstances.

When I contacted Your Mechanic about this, they wanted to send Roger back out to verify the symptoms. But I didn't want him back - he was disrespectful to me and my car, and clearly didn't know what he was doing. I asked to speak to a "Master Mechanic," but was told there was no way to communicate with that person. I'm starting to think the "Master Mechanic" is just a myth, like the Easter Bunny.

Your Mechanic said I could get a shop to give an evaluation and send them the bill for that, and if the alternator was bad they would reimburse me for the shop inspection and provide another alternator. But I doubt they'll actually reimburse me, and even if they do provide another alternator, how can I know it's any good? And who will install it?

This is an ongoing situation, and I'm strongly considering fixing the problem myself. I feel like I got an expensive education from a very shady outfit. I'll update this review when the situation is resolved.

I don't usually write reviews, but I gotta tell y'all about my experience with Your Mechanic. I've been fixing cars for years, but sometimes I just need a break and let someone else handle it. So I decided to give Your Mechanic a try and have them install an upper radiator hose for $210.

First off, they cancelled my appointment without even telling me. I had to check my account to figure out what was going on. A simple phone call would have been nice, you know?

Secondly, when the mechanic finally showed up, I asked him how much it would cost to replace the thermostat that was now exposed. He didn't even tell me the price, so I had to check my account again and saw that they doubled the labor and charged me $406, which included a thermostat that was almost double the price of what I could have gotten at Oreilly's. I told him not to install it, but he already did. He said he didn't know the price, but I find that hard to believe.

Thirdly, when I called customer service, I had to wait over 30 minutes to talk to someone. They said they would deduct the thermostat from the bill, but because I went to Oreilly's to get the part instead of waiting for the mechanic to go get it, none of the work would be covered under warranty and I had to pay a $20 processing fee. I asked to speak to a supervisor, but they never called me back.

And to top it all off, when the mechanic was putting my car back together, he told me that a smaller radiator hose was broken. He said it must have been brittle and broke on its own, but I know that's not true. The hose was nowhere near the leak and he had to forcefully pull up the air box to replace the upper hose, which probably caused the smaller hose to break. He tried to convince me it wasn't his fault, but I know enough about cars to know that's not true.

I told him to put everything back together and not add the antifreeze, and I went and got the smaller hose myself. I won't be using Your Mechanic again and I won't be recommending them to anyone.

We bought a Groupon for an oil change from YourMechanic. Wesley, their representative, came to our house to change the oil on our 2007 Honda Odyssey. After he did the service, which took over 2 hours to perform, he came to the door and said the job was finished and everything "looked great," and that there were just a couple "little things" that we might want to address that he would email to us. Later that day, I discovered a big puddle of oil on the driveway underneath the car. Since I had been told that the job had been completed and everything "looked great," I assumed Wesley had simply spilled the oil. I was disappointed that he hadn't mentioned it, as it had defaced our driveway. Unfortunately, I did not realize what a problem it really was, especially since he never sent the promised email or communicated with us in any way.

A week later the car began to stall, refusing to drive more than 10 miles an hour and showing a VSA sensor code error. Thinking we had a sensor problem, we took the car to a reputable service center who discovered that the engine only had a half quart of oil left. Had we kept driving, it was less than a week away from engine seizure. It turned out the large puddle of oil left on our driveway came from stripped threads in the oil pan (i. E., the bolt was screwed in cross threaded).

The service center said it was clear that Wesley from YourMechanic had tried to cram the bolt into the oil pan, damaging it and causing most of the oil to leak out of the car. The service center installed an oil pan fix kit for a cost of $200, which makes this the most expensive oil change we've ever had. We contacted YourMechanic and Ms. Watts (phone representative) said that she understood the situation and she would take care of it. She asked us to send her the receipts and photos from the repair, which we did. Then she never contacted us as promised so we called her. As she didn't answer, we left a voice mail and were called by her supervisor, Manny at 10:20am on 9/11/2015. He informed us that his mechanic Wesley told him we already had an oil leak and that there were already oil stains on the driveway when he arrived. This is not true. We have never had an oil leak with the car. There have never been any oil stains on our driveway until after Wesley changed the oil. This is clearly evident in the pictures we sent as there are no "old" oil stains in the driveway where we park the van. The Supervisor also said he showed our photos to a "Honda expert" who said the bolt wasn't a Honda bolt. We have no reason to believe it is anything other than a Honda bolt since we have never changed it.

Regardless, Wesley never said there was a problem and in fact said everything "looked great" and did not alert us to any potential issues with the oil pan in person or by email. Since YourMechanic is a full service company, it is clear that if we had a problem with the oil pan/bolt Wesley should have told us up front what the problem was and that it would need to be fixed instead of telling us everything was great and leaving us with a car that was leaking bad enough to create an oil slick under it and causing us to nearly lose the engine. Why not tell us the situation unless he himself was the cause of it and felt a need to hide it from us? It is common industry practice that if there is an observed issue, the shop will immediately let the customer know in order to prevent such situations as this has created. Case in point, I had another car (Acura Integra) that I took in for an oil change just a week earlier to a Jiffy Lube and was told about the need to replace a rocker arm cover gasket as it was leaking oil. That information enabled me to make a conscious decision about risks and issues currently present and the associated proposed solution. Unfortunately, Wesley stripped the threads so bad that even the oil pan fix kit was insufficient to eliminate the oil leak. As a result, we are going to need to install a new oil pan at an estimated cost of $400. That makes the total cost of YourMechanic's mistake to being over $600 in addition to the original cost of the oil change. We are unclear to the reasoning that YourMechanic is not willing to stand behind their errors. This is poor business practice.

Finally, we made a complaint to the BBB... Your Mechanic never responded. I seriously suggest you do all you can to avoid this service as they don't stand behind their work.

My experience with Your Mechanic was a complete nightmare. I booked online and received a quote, but unfortunately, I live in Congress, AZ, which is quite far out, so I had to have my car towed 60 miles to a friend's house. On the first day, I let Terry know that I was on my way and would be there no later than 9:30 am for my 9:00 am appointment. Terry replied that he was approximately 50 minutes away, but when I arrived at 9:04 am, I called Terry and he asked if I needed the car to be done that day because he had a 2:00 pm appointment. I said that if he could do part of the work that day and come back the next day to complete it, that would be acceptable. However, I received a message stating that my appointment had been cancelled, and Terry never called me back.

I called the number on my message and spoke with Paul, who was sympathetic to my situation and said he would check out what was going on and get back with me, which he did. He then rescheduled another appointment for the next day at 7:00 am and said that the job would be completed that day. However, I received a call from Terry at 6:50 am on the next day, saying that the pre-authorization was declined. I told him that I would call the bank and find out why and call him back. After speaking with the bank, I confirmed that it was a legitimate charge, and the payment went through. I sent Terry a text saying "payment processed" and "Are we good," but then received a message that my appointment had been cancelled again.

I called to find out why, and Terry had another appointment at 11:45, even though he wasn't scheduled to be done with my car until at least 12:00. Nick was able to have Diego do the job, but not until Sunday. Nick was sympathetic to my situation and had done what he could to make it right. However, after rescheduling with my clients for the third time, I received a message that my appointment had again been cancelled, and no one bothered to call me.

I called the number on the notice of cancellation to find out why, and Jackson told me that it was cancelled because Diego was not qualified to do the work. However, Nick had just assured me that Diego was more than qualified, 19 years experienced, certified, and so on. I asked to speak to a supervisor, and one did call me back. She said that the job required a lift and needed to be done in a shop, which was not true. She put a $40 credit on my account to compensate for the inconvenience, but it cost me $20 extra in gas and a tow from AAA to tow my car there, which I wouldn't have done if I wasn't told that Your Mechanic could do the work.

I trusted that dealing with a large national company would be better than a small business, but I was given excuse after excuse, some of them outright lies. I would appreciate a call from the manager responsible for this unit. I hope that the appropriate person will listen to the recorded conversations and verify the information on the emails and texts pertaining to this situation. My name is Rene'e Fischer, and my phone number is ***800. I am seriously dissatisfied with the service I received from Your Mechanic, and I hope to hear from someone regarding this. It's been six days, and still no response.

I rarely write reviews, but I have to share this very unsatisfying experience with others so that they hopefully can prevent it from happening to them. I have owned many cars, two of mine are over 18 years old and I handle the majority of their repairs. But occasionally, I like to take a little break from mechanic duty and let someone else handle the work. This occasion was one that I regret. I allowed "Your Mechanic" to install an upper radiator hose for $210.

First, my appt was cancelled (on the day of the appt) without properly notifying me. I only found out after I checked my "Your Mechanic" acct to see why the mechanic was late. A simple phone call from them to let me know that the mechanic had to reschedule would have been an appropriate followup.

Second, when the mechanic did arrived and removed the parts to install an "upper radiator" hose, I asked the mechanic how much would he charge to replace the thermostat that was now clearly exposed. He called his company and told me that Oreilly's had the part, but the location was far. I went online and found one that was 5 miles away and I went and picked the part up and gave it to him. He still did not tell me how much it would cost to install, so I logged into my acct again and saw that they doubled the labor and the price was now $406, which included a thermostat for almost double the price that Oreilly's charged. I quickly went outside to tell him to not install it, but he had already installed it. He stated that the mechanics are never told the price of the jobs and so he did not know that it would be that much. I find that hard to believe since their site states that the mechanics can recommend other services. I hope that I am like others, if you recommend something or a request is made for additional services, my next question will be "how much?".

Third, I called customer service and waited over 30 mins before I was able to reach someone. The rep stated that she would deduct the thermostat from the bill, she then stated that because I had went to Oreilly's instead of allowing the mechanic to reschedule the appt and go to Oreilly's to get the part, that none of the work done today would be covered under warranty and that I would also have to pay a $20 part processing fee. I asked to speak to a supervisor and she stated that one would call me.

And the final insult, when the mechanic was putting my car back together, he called me over and told me that one of the smaller radiator hoses, that had no previous problem and was not connected to the "upper hose" that he had just replaced, was broken at its hard plastic tip connecting to the engine. He stated that it must have been brittle and broke on it own. No way, the radiator was only leaking from the upper hose and I videoed all of the connection hoses until I found where it was leaking from. The small hose tip was no where near the leak, but its hose was routed around the air box where he had to forcefully pull up the air box to remove it from it connectors and reposition it on its side to replace the upper hose. That is how I believe that the smaller hose tip broke due to its hose being pulled from it. It should have been disconnected. I put the tip's broken pieces together and they fit like a puzzle and they were clean with no signs of decay.

The mechanic debated that it was corrosion and everything else that he could think of to convince me that he played no role in the breakage. I then had to let him know that i know enough about auto repairs to see that the two parts did not break due to being brittle. During our debate, his company called him over 4 times and he walked away to talk to them. An hour later, I finally received a call from them and was told that the mechanic sent photos of the broken piece and their team of techs reviewed it and determined that it was due to normally wear and tear and that the piece was already brittle and broke on its on. I disagreed as I was holding the pieces now and I explained that there was no indication of it being brittle or weak looking.

I informed the mechanic to put everything back together and not add the antifreeze and deduct it from my bill. I went and picked up the smaller hose that same day and installed it myself. Bottom line, I will not be utilizing their services again and I will not be recommending them to anyone, not even my enemies.

We purchased a Groupon for an oil change from YourMechanic. Their representative, Wesley, came to our home to change the oil on our 2007 Honda Odyssey. After he performed the service, which took just over 2 hours to perform, he came to the door and said the job was finished and everything "looked great," and that there were just a couple "little things" that we might want to address that he would email to us. Later that day I discovered a large puddle of oil on the driveway underneath the car. Since I had been told that the job had been completed and everything "looked great," I assumed Wesley had simply spilled the oil. I was disappointed that he hadn't mentioned it, as it had defaced our driveway. Unfortunately, I did not realize what a problem it really was, especially since he never sent the promised email or communicated with us in any way.

A week later the car began to stall, refusing to drive more than 10 miles an hour and showing a VSA sensor code error. Thinking we had a sensor problem, we took the car to a reputable service center who discovered that the engine only had a half quart of oil left. Had we kept driving, it was less than a week away from engine seizure. It turned out the large puddle of oil left on our driveway came from stripped threads in the oil pan (i. E., the bolt was screwed in cross threaded).

The service center said it was clear that Wesley from YourMechanic had tried to cram the bolt into the oil pan, damaging it and causing most of the oil to leak out of the car. The service center installed an oil pan fix kit for a cost of $200, which makes this the most expensive oil change we've ever had. We contacted YourMechanic and Ms. Watts (phone representative) said that she understood the situation and she would take care of it. She asked us to send her the receipts and photos from the repair, which we did. Then she never contacted us as promised so we called her. As she didn't answer, we left a voice mail and were called by her supervisor, Manny at 10:20am on 9/11/2015. He informed us that his mechanic Wesley told him we already had an oil leak and that there were already oil stains on the driveway when he arrived. This is not true. We have never had an oil leak with the car. There have never been any oil stains on our driveway until after Wesley changed the oil. This is clearly evident in the pictures we sent as there are no "old" oil stains in the driveway where we park the van. The Supervisor also said he showed our photos to a "Honda expert" who said the bolt wasn't a Honda bolt. We have no reason to believe it is anything other than a Honda bolt since we have never changed it.

Regardless, Wesley never said there was a problem and in fact said everything "looked great" and did not alert us to any potential issues with the oil pan in person or by email. Since YourMechanic is a full service company, it is clear that if we had a problem with the oil pan/bolt Wesley should have told us up front what the problem was and that it would need to be fixed instead of telling us everything was great and leaving us with a car that was leaking bad enough to create an oil slick under it and causing us to nearly lose the engine. Why not tell us the situation unless he himself was the cause of it and felt a need to hide it from us? It is common industry practice that if there is an observed issue, the shop will immediately let the customer know in order to prevent such situations as this has created. Case in point, I had another car (Acura Integra) that I took in for an oil change just a week earlier to a Jiffy Lube and was told about the need to replace a rocker arm cover gasket as it was leaking oil. That information enabled me to make a conscious decision about risks and issues currently present and the associated proposed solution. Unfortunately, Wesley stripped the threads so bad that even the oil pan fix kit was insufficient to eliminate the oil leak. As a result, we are going to need to install a new oil pan at an estimated cost of $400. That makes the total cost of YourMechanic's mistake to being over $600 in addition to the original cost of the oil change. We are unclear to the reasoning that YourMechanic is not willing to stand behind their errors. This is poor business practice.

Finally, we made a complaint to the BBB... Your Mechanic never responded. I seriously suggest you do all you can to avoid this service as they don't stand behind their work.

My experience with your company as a whole was a nightmare. I booked online got a quote. Had my car towed 60 miles to a friend's house because I live in Congress AZ and you don't come this far out. First day let Terry know I was on my way be there no later than 9:30 am.(9:00 am appt.) He replied that he was approximately 50 minutes away. As it turned out I got there at 9:04 am I called Terry he asked did I need this car to be done today? Because he had a 2:00 PM appt. Said he would call them to see if he could reschedule with them. And that he would call me back. I told him if he could do part of the work that day and come back the next day to complete it that would be acceptable. Then I received a message stating that my appointment had been cancelled. Terry never called me back CON'D So I called the number on my message. I believe it was Paul whom I spoke with. I explained to him what was going on. He was very sympathetic to the situation. And said he would check out what was going on and get back with me which he did. He then rescheduled another appointment for the next day at 7: oo am. And said that the job would be completed that day. Then that the car wasn't in Terry's service area. I explained that I didn't pick Terry I thought he was assigned the job. He then told me that Terry bid the Job. Next day received a call from Terry at 6:50 am said that the pre- authorization was declined. I told him that I would call the bank and find out why and call him back. Because there were 7 transactions for the same amount $824.36 they put a security block on the acct. I asked why did it decline the first time I was told that the exp date was wrong. But now that I had confirmed that it was a legitimate charge it would go through. Called the number on my notice of decline from you. Spoke to Nick explained what happened with the bank.he was able to process the charge of $824.36. Said he would call Terry to let him know. I also sent Terry a text" payment processed." And another text "Are we good" next thing I received a message that my appointment had been cancelled again. Called to find out why? Terry had another appointment at 11:45. Why would he schedule a 11:45 appointment? He wasn't scheduled to be done with my car until at least 12:00 minimum? Nick was going to find out what was going on and call me back. Get a call back from Nick he had called 9 different mechanics to see who could do this job he was able to have Diego do it but not until Sunday. Told me Diego was more than Qualified, 19 yrs experienced certified and so on. That Diego was willing to work on his day off to rectify the situation. Guaranteed me that the JOB would be done with the exception of bad weather, act of god, or a disaster situation. Also very sympathetic to my situation and
Had done what he could to make it CONT'D right. Knowing the bind and major inconvenience of the situation I was in after I'm having to reschedule with my clients for the 2nd time. Now the 3rd. After I tried to confirm this appointment online ***have a late job to get to since I had to reschedule*** I will continue this later and you can feel free to call me tomorrow morning. And didn't see it I checked my email to find a message that my appointment had again been canceled. Not long after Nick guaranteed me that the job would be completely done on Sunday the 14th. Yet no one bothered to call me. So again I called the number on the notice of cancellation to find out why. I spoke with Jackson. Who asks me to hold then comes back on the line and proceeds to tell me that it was cancelled due to Diego not being qualified to do the work. I replied that Nick had just assured me that Diego was more than qualified, 19 years experience, certified and so on. Then he again asks me to hold comes back on the line and says Actually it's because there is an interface on your computer system that detects when a job is not Suitable to do on a platform basis. And that it should be done in a shop. To be done a 100% correctly. I then told him that he was giving me conflicting information. If this was true then why us it just now coming up. This was the 3rd appointment cancelled by Your Mechanic. So I asked to speak to a supervisor. He said he put in the request and someone would call me back. And a supervisor did call me back. She said that this job requires a lift. And that for this reason it needs to be done in a shop not on a platform basis. This also is not true. Then she said she put a $40 credit on my account with you to compensate for the inconvenience if I should choose to use your company again. Would you? It cost me $20 extra in gas because I could not drive my car home which has a full tank of gas. It cost me a tow from AAA to tow my car there which I wouldn't of done if I wasn't told that your mechanic could do the work. Where your website states you have a lot of MASTER MECHANICS AND ALL YOUR MECHANICS ARE CERTIFIED. I can tell you about more inconveniences caused by this situation and the damage done to my credibility with my clients for having to reschedule jobs to work around not having my car due to me trusting what I I was being told by your employees. I trusted that dealing with a large national company would be better than a small business. So basically I was given excuse after excuse some of them outright lies. I would appreciate a call from the manager responsible for this unit. And here is a link you can pull up with step by step instructions on how to compete the job I was guaranteed would be done. To prove you don't need a lift. VW Passat Timing Belt Installation Instructions for 2.8L 30 Valve
https://www.blauparts.com/vw_timing_belt_replacement/28l30v/howto/how_to_replace_vw_passat_timing_belt_installation_guide.htmlu. And now it will cost me another $20 in gas to be there to show my ID and AAA card to have it towed to another place for repair. And another tow that is no longer available to me I don't feel as though I was compensated for any of the additional expenses I incurred. Is this the customer service you stride to provide? Every one I talked to apologized for the continuing inconveniences said they would try to make it right yet no one was able to follow through with what they said would happen. I told them I appreciated the apologies however that didn't change the situation I was now in. Nothing was rectified and I was told you couldn't do the job after 2 days of being reassured that the job would be completed And promise after promise being broken. And even a guarantee being defaulted on less than 3 hours after. Without so much as a phone call. All the promises to make it right were made verbally and all notices of cancellation of appointments were via email or text. I seriously hope that the appropriate person will listen to the recorded conversations and verify the information on the emails and texts pertaining to this situation. And then do something about it. My name us Rene'e Fischer and my phone number is ***800. And I am seriously dissatisfied with the service I received from your mechanic. I hope to hear from someone regarding this. I will be waiting to hear from someone on what the end result will be prior to writing a disfavorable review. Yet again giving your mechanic an opportunity to make things right. ***end*** Well it's been 6 days and still no response.

In total yourmechanic charged me $450.00 to come to me and install a battery. There is no doubt that that was excessive. At issue is the extravagent total charge but also a $150.00 cancellation fee that supposedly would be applied to subsequent charges. In my case there was s a $345.00 subsequent charge for the battery install. I was told that they had reduced that charge by $45.00, applying $45.00 from the $150.00 cancellation, but that still leaves $100.00 that I overpaid, by their terms, not mine.

These issues are unfair. They are excessive. They are bad business. They constitute greed. I will never do business with them again and will seek out as many other internet platforms that I can find to file similar complaints.

But my car runs and I will never have these greedy scoundrels in my life again.

Absolute terrible service. Had a tech come out yesterday to do work on my Honda. This morning, first time starting the car since work was done, all dash lights on. Called and was told that there is a $150 charge for the tech to come out and do an inspection. Why am I having to pay $150 for something that was not an issue before the tech worked on my car? Absolutely Unprofessional Customer Service ! Shame on you, "Your Mechanic" !

I hired them to fix a stalling issue in my truck, the mechanic assured me he could be quick and efficient. By accident he dropped hardware and tools into the engine block. We both reported it to the warranty department, during the attempt to recoup the dropped pieces he damaged my wiring harness which caused my engine to throw codes and lights. When we both reported that to the warranty department they limited his repairs and told him the other stuff was not his responsibility and it was “pre existing” of which the mechanic never told me or showed me on his scanner.

They kept charging me for subsequent visits without having answers from the mechanic, and any refunds take 7-10 business days once determined it’s necessary. Getting ahold of the warranty department is no direct access. You have to request them to call you. They don’t know car repair and solely go off the notes they limit their mechanics on, which ends in their favor every time.

The warranty rep was highly unprofessional, always trying to end the call as fast as possible. The first call he forgot to hang up and started complaining to the office about me, the second he thought I was the mechanic, the last follow up he hung up on me and never called back. I demanded a supervisor call me, but same issues, no one knows car repair and “only go off the notes.”

This service is promoted as convenient and efficient, that’s only if there are no issues. Then they just work you till you give up, or give you no options except take your money and tell you it’s not their problem.

Their mechanics mistake cost me 2 days of work as they would not let me drive my truck until they corrected it to their liking. When I asked to be reimbursed they told me they don’t cover lost wages. I said their mistake should not cost me lost income, that needs to be made right.

And to leave my truck still with problems they caused just because they said it’s it their problem.

This company, Your Mechanic, is not worth your time or money. They charge way too much and their work is shoddy. And don't even bother with their warranty, because they won't honor it. It's supposed to be convenient to have them come to you, but it's not when you have to call and call and wait for them to call you back and then schedule an appointment that they may not even show up to. It's ridiculous. Every time we call, we have to wait for a call back and when we finally talk to someone, they're usually rude and give us the runaround. We've gone back and forth with them repeatedly. And who ever heard of shocks only lasting three months? That's what the 12-month warranty is for, but they won't honor it. They want $70 just to come look at it, but we already took it to another mechanic who diagnosed the problem as a locked up strut. We're still waiting for someone from their warranty department to call back and schedule another appointment, but who knows how long that will take. This is the second attempt at having them fix the issue, and the first attempt took two and a half weeks. What good is an appointment if they don't show up? When we talked to the mechanic who failed to show up five hours after the scheduled appointment, he acted like we were crazy for being upset. And it's common for them to miss appointments. That's not a good way to run a business. And then he had the nerve to give us attitude. Our mechanic was Auggie, and if they decide to do the right thing, we're willing to change our review. But as of today, they're worth less than one star.

***10/3/2016. Update... despite missing another scheduled appointment, they did in fact finally showed up. As far as the longevity of the repair, only time will tell.
***10/7/2016. Update.
Well sure enough the car is having the original issue again... so in fact I paid $575 dollars to have a repair for nothing. Warranty or not I'm done with them. It's as if I threw the money out the window because the car is driving exactly the way it did before the repair. At this point all I can do is have it fixed right at a good shop and cut my losses.

I had a terrible experience with Your Mechanic. I scheduled an appointment for noon and received a quote for the work to be done. I got a few automated emails confirming the appointment and telling me who my mechanic would be. However, the mechanic never called me on the day of the appointment. I was excited to get my car fixed, but I had to wait and wait. The message said to give the mechanic up to an hour after the scheduled time to arrive, which I found annoying. Why not make the appointment at 1 then?

To make matters worse, the mechanic was a no-show, and he did not call me or the Your Mechanic team. When I called customer service, they told me to continue waiting. I was livid because I used a vacation day for this. They had already admitted they had been trying to call the mechanic to no avail. This company takes your credit card info to hold the appointment, and they did run my card and hold some funds. So, when the rep asked me if I wanted to cancel my appointment and reschedule, I was not happy. It was a no-show, not a cancellation. And when I asked who would be my mechanic if I rescheduled, the reply was the same mechanic. No way!

They called me back after I yelled at them, and they agreed to cancel the appointment where their mechanic did not show. The person who called offered a resolution, and that seemed acceptable. I gave this company another shot. This time they offered to send me a different mechanic who was going to inspect my issue (not sure why) and only charge me $70 for the inspection. The work quote prior was $288. So, the appointment for the inspection was scheduled for 6 pm the next day. I waited and waited, but the new mechanic did not show up either.

I called the company, but I could not get a rep. I had to leave a message and told them exactly what I thought and what I would do. As a consumer, take heed, read my story, and think twice before contracting this company. I believe this could be a scam, and I will write a deservingly bad review. I will also warn others and write the Consumer Protection Agency and the Federal Communication Commission about this company's practice.

I had an appointment with Your Mechanic to check out my car because it wouldn't start. I was supposed to meet with the mechanic, Chuy, at 2:45 pm, but he arrived at 6:15 pm. He called to let me know he would be late, and I agreed to a 4:30 pm time. However, this was much later than the original time we agreed on. When Chuy arrived, he told me that I needed a new battery, and the total cost would be $418.18. He said that parts cost more than they used to, but he didn't show me a bill. The website said the inspection fee was $124.99, and he emphasized that the part was more expensive, so I agreed to the cost. After the job was done, I received a breakdown of the fees, and I saw that the labor fee was $270.98 for a battery installation. I would not have agreed to this overcharge, especially since there was an AutoZone nearby. When I expressed my frustration to Chuy, he understood but said he couldn't do anything to help me. So I called customer service.

Dealing with customer service has been a nightmare. When I called on the evening of 6/24, an employee told me that I would only have to pay the installation fee because of the over-inflated labor fee. However, every time I called after that, no one would honor this agreement, even though it came from the company. I spoke to Angelo on 6/25, but he wasn't very helpful, so I asked to speak with someone else. On 7/29, I called again after receiving no word, and the representative told me that the case had been moved to the archives. I had to start over again.

Since then, I've called five times, and no one has called me back in nine days. This has been going on for about two months, and I don't understand why the company can't honor their word. Your Mechanic is one of the most unprofessional companies I've ever dealt with. Every time I call, no one seems interested in helping me get this resolved. They always say that they're busy assisting other calls, but it usually takes days to receive a return call. No receptionist will transfer a call or take a message. They'll only put in a request to have another department call back, and my average wait time between calls has been stretches of days.

I was hoping to resolve this issue like an adult, but no one has been available to do that, and it's been two months. I don't want anyone else to go through this, so I recommend avoiding Your Mechanic.

Avoid YourMechanic! I had a problem with my car's power steering and called them to send a mechanic. Joshua Honne came out and told me that the power steering pump needed to be replaced. I agreed to the repair, but after three days, the power steering fluid had leaked out again. Joshua then said that the problem was with the power steering sensor and charged me $286.00 for the repair. However, three days later, the fluid had leaked out again. This time, Joshua said that the power steering rack was the problem and charged me $788.00 for the repair. But, once again, three days later, the fluid had leaked out.

YourMechanic then sent out William Wolf, who determined that the power steering pressure hose was the real problem and charged me $422.00 for the repair. After many phone calls and hours on the phone, YourMechanic did not charge me for the third repair, but they refused to refund me for the first two repairs, even though William said they were not needed. Two weeks later, all the power steering fluid had leaked out of my car again, and I had to call them back.

The problem with YourMechanic is that if your car has issues after the repair, you can't just take it back somewhere. You have to call, sit on hold, then schedule an appointment for someone to come out and determine if it's going to be covered under warranty or if you will have to continue to pay to fix the issue, even if it's the same issue you have been having. Even if the mechanic made a mistake and misdiagnosed your car, it's up to them to say if they will fix it or not. Anytime you have an issue with a repair done, you have to call and schedule a mechanic to come out and just look at it. Then you have to schedule another appointment to actually get the car fixed. Sometimes they are booked up 4-5 days. I have been trying to get my car fixed since September 14th, when Joshua first came out. It's now November 8th, and my car is having the same issue since day one. They have come out to my house 6 times.

I'm sure this service is great for small repairs, but if you have an issue afterward, be ready to deal with one of the most frustrating processes and companies to deal with. William Wolf said he sees misdiagnosis all the time and is constantly fixing other mechanics' mess-ups. He called them "Jiffy Lube" mechanics, and YourMechanic just contracts out to these mechanics, so there is no accountability to any of them.

I recently had a terrible experience with Your Mechanic in Fort Myers, Florida. I had hired Mechanic Andrew to replace my power steering hose, which was supposed to be a 2-hour job. However, it ended up taking 11 hours across 3 days, and he ultimately broke my rack and pinion system beyond repair.

It was a nightmare trying to get in touch with customer service, as I had to hold for 45 minutes each time I called. After 2 weeks, they finally paid for the damage, but my car is still broken. It runs horribly, with an engine tick that wasn't there before, and it smells like fluids are burning all over the place every time I drive it. I used to love driving my car, but now I'm crushed, and the anxiety of not knowing what really happened to my car is excruciating.

To make matters worse, the "Master Mechanic" Mario came out to potentially analyze the situation and charged me $79 for a cheesy inspection that only indicates "good bad needs repair" for 5 items (like tires, brakes). And, he didn't even discuss this charge, it just showed up on my account! I never signed anything agreeing to payment.

Mechanic Andrew also spilled fluids all over the parking space, and I had to pay $200 to have it pressure cleaned because of the Condo Association's rules!

I would not recommend using Your Mechanic unless you want to risk having your car ruined, potentially losing your job, your parking space left a mess, never getting through to customer service, and having charges against your credit card that you did not authorize.

It's also worth noting that YourMechanic.com made it impossible for me to write a review about my experience with Mechanic Andrew. They removed him as one of my mechanics so I couldn't write a review. In other words, the company's claim that "You decide which mechanics we hire and keep" is a lie. Mechanic Andrew is still working on people's cars, even after damaging my rack and pinion system beyond repair, never apologizing, and disappearing.

I was a customer, and here are my appointment numbers to prove it: Appointment Number with Mechanic Andrew *** and Appointment Number with Mechanic Mario ***. However, I would not recommend calling the 800 number, as it has a 45-minute wait time with no direct lines.

If you're considering using this service, I highly recommend getting a diagnostic done on your car beforehand in writing. And, before you allow anyone from YourMechanic to start work on your car, take photos and video of everything before, during, and after.

If this company nearly ruins your life and your car like they did mine, write your reviews, contact the media, file a small claims lawsuit, contact your State Attorney's office, and find CEO Anthony Rodio to complain. The BBB is a waste of time.

I had a really bad experience with Your Mechanic. I needed a starter replacement and booked an appointment. The mechanic came out and said it was actually the neutral safety switch and ordered a connecting cable just in case it needed replacing too. I used Afterpay to pay for the $360 repair, but the customer service messed up the quote and I ended up having to pay $450 instead of $89.

Then, the person I spoke to on the phone messed up the repairs ordered and I had to call customer service again. After an hour and 15 minutes on the phone, they revised the quote and set the appointment for today. However, the mechanics came and installed the switch, but didn't bring the cable. So, the car is still not working and I had to call customer service again.

They told me they don't do that repair and I have to take it to another shop. But, how could that be when you have to unplug the cable to get to the switch? I'm waiting for an evaluation call to be returned in 24-48 hours and I asked for a refund of the service I paid for today because they did not perform the repair as it was quoted to us.

I feel like I was robbed and taken advantage of by their incompetence and ineffective technology. It's really frustrating to be out all this money and still have a car that's not working.

I'm writing this review to warn others about the terrible experience I had with Your Mechanic. I hired them to fix my A/C, which had been leaking freon every few weeks. The mechanic came out and did an A/C recharge and inspection, and found a leak in the A/C Dryer valve. He said he would replace it and come back in a few days to install it. When he returned, he replaced the Dryer and recharged the A/C, but less than 8 hours later, it stopped working again. The mechanic came back and said the Dryer was defective and he would need to get a replacement from the Warranty department. When he returned with the replacement Dryer, he installed it and recharged the A/C again, but once again, it stopped working less than 8 hours later.

I contacted Your Mechanic and they said they would send the same mechanic out to inspect the A/C Dryer again, but this time, he said it wasn't the Dryer at all, but rather the Evaporator that was the issue. They quoted me $1,000 to replace it, on top of the $600 I had already paid for the previous visits. I was never told during the first three visits that the Evaporator needed to be replaced, and I can't get anyone from Your Mechanic to call me back or address the issue.

I'm now stuck with a vehicle with no A/C in Florida, and I'm out $600 with no resolution in sight. Your Mechanic's customer service is non-existent, and I keep getting the runaround every time I call their 800 number. I've even tried reaching out to them on social media, but I still haven't received a response. This has been a nightmare, and I wouldn't recommend Your Mechanic to anyone.

I'm a 72 year old widow with limited mobility and I was having trouble with my AC. I searched for a mobile mechanic and found YourMechanic. I was pleased with their prompt response and booked an appointment. However, I was taken aback when I had to pay $296.00 just to book the appointment. My AC was not working properly, but they put on the estimate that it was not working at all. It was hot when you first started it up but would cool down as you accelerated. Not unusual especially in our hot weather but the difference in my AC would get hot at a red light or a drive through. That's why I contacted them. They sent a mechanic who did one of those 15 PT "diagnostic" things. He found that I needed brake pads and that there was a bolt that was broken that was holding the engine up. Being ignorant, not stupid, I trusted what he said. My estimate said they would replace the condenser and compressor, new brake pads, and replace the broken bolt at the tune of $3449. So now I have paid $3745. I am on a fixed income, so I had to put it on a credit card.

Then the next time I drove the car, the AC was doing EXACTLY the same thing! So they sent the mechanic back, and he said there was nothing wrong but check what he said was the reason. "The vents were not pointed toward me so that's why I didn't feel the air," They charged my CC $176 two times. Whatever. So a few days later, I was driving to a doctor's appointment. It did exactly the same thing, so they sent another mechanic who explained to my sister that you have to turn the AC off before you cut off the engine. I accepted that because I didn't have a choice. Because both mechanics reported that there was nothing wrong, they charged me $119.00. I was really mad because if the first mechanic had explained that tip, I would not have called for someone to come out twice, so I should not be charged at all. But if that tip fixes my AC, I just knew I would never call them ever again.

So the next time I drove my car, it got colder as I accelerated. So before I cut off the engine, I turned the AC off like the second mechanic instructed my sister. Well, you can probably guess what happened then. It got cool as I accelerated, but it was freaking hot at red lights and a Drive Through. I could barely stand it. My friend and I were sweating. That is not acceptable. I asked for an invoice for the breakdown of the AC repairs, the brake pads, and the broken bolt. They kept sending me an email saying what they supposedly did but only gave me the total again. No breakdown. I also had a 12-month, 1200 miles warranty on parts and labor for only their work. I wouldn't expect anything else. But they would not even honor that because their mechanics kept telling them there was nothing wrong with my car.

So I have stopped payment on everything they charged me for, and my credit card company feels like they have a good case. Only time will tell that. My advice to anyone else out there is to find the costs the dealership would charge or another company like Firestone or Meineke. I wish I had done that. YourMechanic may have been prompt, but they didn't fix my AC, and their mechanics kept telling them there was nothing wrong with my car. It was a frustrating experience, and I wouldn't recommend them to anyone.

I was a bit hesitant to use YourMechanic, but I needed an AC compressor replacement and the price was right. I didn't want to spend a whole day at the autoshop, so I decided to give it a try. I read some bad reviews, but most of them were just about the mechanic not showing up. Luckily, I didn't have that problem with my initial service. The mechanic arrived on time and did the work. However, when he was done, the check engine light was on. I pointed out that it wasn't on before the service, and he reset it because he had unplugged the air intake sensor. He left, and everything seemed fine.

The next day, my car wasn't driving properly and the light came back on. It was a Sunday, so I did an online warranty request. They contacted me about 2 hours later and told me that nobody could come out for a full week. I argued with them, and they eventually sent a mechanic out on Tuesday morning. The mechanic did an inspection and determined that it was YourMechanic's fault. He told me that I would have to wait for them to contact me to schedule the repair.

Nearly 4 hours after the inspection, I contacted YourMechanic because they hadn't contacted me. They told me that it would be several days before they could fix it. I argued with them again, and they sent someone out within an hour. They insisted that the original mechanic had to fix it. He arrived nearly 30 minutes late, was very short, and knew exactly what was wrong. Two hoses were not reconnected properly to my engine. He put on a new hose clamp, and I drove my car around the block before he left. Everything seemed fine for about a week.

This Sunday, my check engine light came back on. We plugged in a code reader, and the code was an engine air intake issue. I did another warranty request to YourMechanic, but they didn't contact me until I called them on Monday. They couldn't have a mechanic inspect my vehicle until Tuesday, but they understood that the first mechanic was no longer allowed to service my vehicle.

Tuesday morning, the mechanic had a "family emergency" and couldn't service my vehicle. I called YourMechanic again to speak with the warranty department, but they were busy and told me they would call back. I waited 2 hours with no call back, so I called again. They told me the same thing and said that a supervisor would have to call me back. I couldn't contact anyone except the front-line customer service agents who couldn't solve any problems.

This service is a huge rip-off, and they employ incompetent mechanics. I shouldn't be having engine issues after a simple compressor replacement. I would much prefer a car with no AC than a car that might stop working at any moment. I will never use this service again, and I strongly recommend that nobody else does either. One star is too many.

I want to share my experience with Your Mechanic (yourmechanic.com) and give my honest opinion about their services. I have a car that has been giving me trouble, and I have paid $70 twice to get it analyzed and fixed, but it still isn't running. I have left good reviews for James and the other mechanic for their services, but now I am revising my opinion of YM and this mechanic.

My last two experiences with YM have been disappointing. I spent $400 through YM and buying parts based on their mechanics' advice, but my car still doesn't start. James told me where the other mechanic screwed up, and he had to leave for the next appointment if I wanted to put the part in myself. Then he gave me his personal phone number and advised me not to call YM, but to call him directly if I had any more problems getting it running. So I bought the part and installed it, but it still will not start. I called and emailed James personally, but he never answered my email or call, and my car still is not running $400 later.

I decided to contact YM and complain, but the YM rep responded in a totally inappropriate way. She cherry-picked something that wasn't an issue out of my correspondence and responded to it instead of my complaint. I pointed out what she did and demanded a $140 refund, but I have not gotten any response to my follow-up reply in 2 weeks.

I believe that YM has hack mechanics working for them as subcontractors that they don't hold to task for their misdiagnoses of problems and don't refund them. They keep giving me the same boilerplate response privately saying that my service isn't covered by warranty. They go around posting this BS on all the complaints I posted on all the review sites I could find. I see that YM's rating is going down, and this is why. They are just another ripoff company who doesn't actually back its product.

In conclusion, I would not recommend Your Mechanic to anyone. They are a waste of time and money, and their customer service is terrible. I hope that enough negative feedbacks will cause YM's profits to shrink and they go bankrupt and deservedly so because they are just another ripoff company who doesn't actually back it's product.

I requested a quote to replace the starter motor of my qx80. It came in at the best price. I scheduled the appointment.

I then noticed on the quote that it didn't include replacement of the intake manifold gaskets, which was a recommended item. I inquired about it with the mechanic and he said he would take care of it. My quote was adjusted for an additional $200. The gaskets are $30 and it's 1 minute in additional labor.

When I inquired about it, he said he could take care of that after the work. But then all he could do was take off $15.

After the work, noticed that the car was running sluggish when trying to accelerate at 40+mph. We weren't driving much highway speeds due to Covid.

But 11 months in, we went on a road trip and I definitely noticed an issue. Followed up with yourmechanic.com and opened a warranty case as this was the only thing that had changed with the car.

They stated a diagnostic would be done and if nothing pointed to the previous work, we would be charged for the visit. I agreed as I was sure that it was related.

When the mechanic came out, he looked in the engine bay and ran the diagnostic tool. It showed a knock sensor error. That knock sensor is under the intake manifold, where the starter motor was that was replaced. But he couldn't take off the manifold to check as that would be additional work.

So, then I was charged for the diagnostic service and was given a quote of $800 to replace the knock sensor.

Went to a local shop and they took off the intake manifold and we saw that the knock sensor was not reconnected after the starter motor was replaced. The local shop guys reconnected the sensor, cleared the codes and charged me an hour of labor.

I relayed the info back to yourmechanic.com and I sent them a picture of the disconnected sensor that had visible dirt around the sensor connection to show it wasn't connected.

yourmechanic.com stated they couldn't take that and they needed a copy of the shop work order stating that this was the case. Unfortunately, the shop just charged me on the credit card as this was really just a quick 15min for them.

Now, I have a catalytic converter issue, which the dealership states most likely was related to the car running rich with the knock sensor not being connected.

I was looking for a mobile mechanic so I scheduled to have a mechanic come to my home to change my spark plugs and wires. When I scheduled I was informed I would have a chance to speak with the mechanic prior to him coming to my home. I though this would be helpful in order to explain to the mechanic that although my car is a Mercury I have a GM motor in it. The mechanic never reached out to me and showed up with the wrong parts for my car. He took pictures and got the information needed to get the correct parts. Later that evening I receive a cancellation notice that I provided the wrong details and I was being charged a non-refundable cancellation fee. I never cancelled the appointment, I just wanted the correct parts installed. When I contacted them they being rude proved to me how shady of a business they run that there was nothing they could do to refund the fee. My free advice is that you look elsewhere for your needs and stay far away from these crooks.

I requested a quote to replace a part. Of course, I had already researched it to find out what the part costs and how much the labor should cost for my area. The quote was DOUBLE what it should have been.

They have an impressive email and text system for reminding you, etc., (pestering?) but that does not detract from the fundamental principle of charging too much for the repair by administration for doing almost nothing to justify the price.

I understand that there are administrative costs for putting the buyer in touch with the mechanic, but double the price? This is price gouging. Do your homework and try to find someone local yourself by talking to people.