YouTube TV
Reviews and Complaints

The amount of on-demand commercials is truly ridiculous. They are 2 1/2 to 3 1/2 minutes long. If you missed something by 10 seconds and want to go back and look at it, and happen to go into the commercial zone again, it makes you watch them all over again. Commercials start before you even start watching, then more a few minutes in and more after a small few second break. The commercials are very long and repeat the same ones over and over. You cannot fast forward or rewind the commercials. Extremely frustrating considering you are paying $75 per month!

Tried abYoutube Tv trial and would you believe I got a partial trial could never watch it on Tv and just some parts of it on the IPad; then no matter what I did I was unable to cancel the trial, some YouTube site asking for my credit card info just to call 'em on the phone which I didn't do. Thief YouTube billed my account and withdrew 57.00 overdrawing my bank account. Everybody ought to file against them with BBB. I wouldn't care if they take all of the services and out them out of Busness. They don't even appreciate or respect their own customers that sucks until it hurts. Who wants to pay to be mistreated and disrespected. I'm done with 'em for the most part.

While the channel selection is really good, there are two major flaws with the YouTube TV interface:
1 - There is no easy way to scroll through the TV schedule for multiple days ahead. You can easily search for a specific show, but just wanting to get a bird's eye view of the schedule is impossible if you want to go more than 48 hours or so.
2 - Even if you mark a TV show to record, it won't necessarily show up in "New In Your Library". You CAN however scroll through a list of TV shows/movies that you have recorded, but it's really easy to lose track of what may be new to watch; there's no way to sort by "oldest to newest" or vice versa.

These two issues really need to be fixed to make YouTube TV more user friendly! It's not really a great replacement for a normal DVR as it stands now.

I am using YouTube tv, only because that is what is offered here where I am renting an overpriced Room and the TV is YouTube. First, the Interface is HORRIBLE. Tiny print that is impossible to read even if you have good eyesight. The Interface is just downright difficult to navigate. I have had every cable service out there, and this is by far the poorest design of interface I have come across. Very poor design. Whoever designed this interface should go take a closer look at almost ANY other cable service interface. Worst of all is the DVR. There may be unlimited storage, but constant issues w failure to record, episodes of recording that just randomly disappear, and random inability to fast forward or go go backward. It seems every day there is another quality and user issue I am trying to overcome. Overall, I HATE this service. I will NEVER order this service for TV viewing when I move. It is WAYYY overpriced for how clunky it is w much work needed to be done to overcome many random glitches, and just poor design.

Lips don't match up A LOT of the time! It's annoying. But it's inexpensive I gotta admit so far. Has several shows for everyone, still lips don't add up and constantly TV.

The channel lineup excellent being able to delete worthless and useless channels. Would be better if they had a weather channel. The price is excellent. The only downside is YouTube TV AKA Google does not have live one-on-one customer support. They feel they do not need a telephone number to do business. Their motto is Don't sell the customer what he wants sell him what you got. And to top it off if you are able to get someone on the phone it is not an american-based site it's a bunch of foreigners reading from q cards

I've been subscribed to YouTube tv for about two months. The reason I did is because it was listed #1 on the top ten list. But, for the last two months I get a lot of freezing and buffering especially on playback recordings and commercials. I have other streaming services I use and do not have this problem, so I know it's not my internet. I like the channels I'm able to get and the unlimited recording. I do wish that you could delete a recording that you have already watched would make it easier to simply to find the new recording. But because of the freezing and buffering (hard to enjoy a program when it keeps doing that) I will be cancelling my subscription.

Here is the transcript between myself and youtube tv:
You’re connected with agent Therese Marie.
11:41 AM
T
Hi, Jason! Thanks for contacting YouTube TV Support! My name is Therese and I hope all is well today.
I can see here that you have a concern about the NFL RedZone. Can you please tell me more about the issue so that I can give you the best resolution?
Therese Marie · 11:42 AM
sure
I had the service. Last week it was turned off. I don't know why. I'd like it back on
11:43 AM
T
Please confirm to me your email account so that I can check here in my end. Thank you.
Therese Marie · 11:43 AM
[protected]@gmail.com
11:43 AM
T
Thank you for confirming. One moment please.
Hi, I already checked your account and we need to authenticate your account first so that I can look more about your subscription. No worries, I just need to send you a verification code through your mobile phone. Is this okay with you?
Therese Marie · 11:46 AM
sure
11:46 AM
T
Thank you.
Once you receive it, read the confirmation code back to me so I can verify it and you'll be authenticated!
Therese Marie · 11:46 AM
g-370933
11:47 AM
T
Thank you for authenticating the account.
Therese Marie · 11:47 AM
awesome. so can you help me?
11:48 AM
T
You said a while ago that you have a NFL RedZone, right?
Therese Marie · 11:48 AM
correct. I was working fine until last weekend.
11:49 AM
T
Under this email account? [protected]@gmail.com.
Therese Marie · 11:50 AM
yep for sure
11:50 AM
T
Let me double check again.
Can you confirm to me when did you purchased your subscription?
Therese Marie · 11:52 AM
let me check my account. one sec
11:53 AM
T
Sure, take your time.
Therese Marie · 11:53 AM
looks like I paid it 5/30/23
got the inaugural offer
11:55 AM
T
I see.
Therese Marie · 11:56 AM
so... can you help me? Not sure whats going on here
11:56 AM
T
Actually, I already see here the one you've been looking. However, it was on last May 2023, and this was your previous subscription and it is already cancelled last November 02, 2023.
You have a new subscription now and it is only a YouTube TV Base Plan only.
Therese Marie · 12:00 PM
I do not have a new subscription. My credit card on file had a fraud prevention hit and they had to cancel out my card. I entered a new one in your system. I never canceled my plan
why was it canceled for one and why did my "new subscription" not have exactly the same things as it did before?
12:01 PM
T
I do apologize for the inconvenience but it was already cancelled last November 02, 2023.
Therese Marie · 12:02 PM
again why was it canceled
12:02 PM
T
All I can see here is already cancelled and you resubscribe again and now it is only YouTube TV.
Therese Marie · 12:04 PM
then can you fix it and put it back to the way it was
and again for the record, I did not cancel it
12:04 PM
T
For now, there is nothing that I can do since it is already in the system and also we only have limited access here in our end.
Therese Marie · 12:06 PM
is there someone who can help me
12:06 PM
T
There is only me that can help you right now. Even if I will give you to some customer service agents. They will give you the same resolution about this.
Therese Marie · 12:07 PM
so basically what you are telling me is the service that I paid for, you will not provide me with going forward and there is nothing that can be done to change that. Is that correct
12:08 PM
T
Yes.
All I can suggest is add again the NFL Sunday Ticket to your subscription so that you can have the access to NFL Sunday games.
Therese Marie · 12:08 PM
i will be sending a copy of this transcript to the better business bureau as well as the NFL. You are robbing people and your customer service department is flat out saying they will not help. I will not pay a second time for a service I have already paid for.
12:09 PM
T
I do apologize for the inconvenience.
Therese Marie · 12:09 PM
for it to be your policy to say you will not either reimburse me or turn on the service that I paid for is unfair and I am prepared to fight your company on this
12:10 PM
T
One moment please.
Therese Marie · 12:12 PM
no problem. By the way, I'm cutting and pasting this transcript and sending it right now to both my open ticket with the BBB and to the NFL
12:13 PM
T
I really do apologize about this. However, as much as I love to help you with your concerns. All I can do right now is to tell you about what happen on your subscription that it is already cancelled last May 2023 and you request to cancel it.
Therese Marie · 12:16 PM
I never requested to cancel it
that is a flat out lie
your company is literally trying to steal from me. In every sense of the word
12:16 PM
T
We are not trying to steal money from our customers because it is a big scene. We are loyal to our customers.
Therese Marie · 12:17 PM
you are not. you turned off my service that I paid for and then to make it worse, you will not turn it back on without making me pay for it a second time
and you clearly have no intention of trying to help
12:18 PM
T
There is a record here that it is requested from our customer to cancel his subscription.
Therese Marie · 12:18 PM
really. Show me that message. Show me something from my ip address cancelign
canceling
show me logging into the account and canceling the account
show me the email you sent me saying my account has been canceled and you are sorry to see me go
why would I cancel my account in mid season if I am purchasing the nfl sunday ticket
why would I re-join as a member the same day
this is completely not true.
12:20 PM
T
I'm sorry about this, I know you are frustrated about what happened and all I can see here is the active subscription and that is YouTube TV Base Plan.
Therese Marie · 12:21 PM
and you refuse to turn back on the service that I paid for. You are not sorry. You are mean actually. If you simply turn back on the service that I paid for, you have a happy customer. But you don't care. You are holding to your guns for god knows why.
again, will post this conversation anywhere and everywhere I can. My mission is to cost your company as much money as I possibly can at this point.
12:22 PM
T
We have a policy here about the refund. That we can only process a refund less than 120 days from the date the customer contact us and that was May and today is already November.
It was already months ago since the day you cancel your subscription. And the maximum of refund here is only 120 days.
Therese Marie · 12:25 PM
im not asking for a refund. I'm asking you turn back on the service I paid for. And again, I did not cancel
and you keep saying I did with no proof that I did
12:26 PM
T
I cannot do anything about getting back your subscription since it is already cancelled. All I can suggest for you is to re subscribe again.
Therese Marie · 12:27 PM

I have been considering changing services from YouTube TV to another platform and the only stopping me is the recording capabilities. YouTube TV is light-years better in that regard. The drawback is their unwillingness to provide a wider spectrum of sports networks. They recently killed the MLB network. They are almost completely void of any RSNs. It's enough to make me reconsider. I'm currently on the fence and will consider trying another provider. If you really like sports, don't use YouTube TV.

Both online and mobile experiences are very buggy. If you save a setting, it will say "you're all set" and "error" at the same time and the error explanation will be undecipherable such as "could not save the following" (following... what?). If you invite a family member to join your family circle, it will allow you to invite them by email but then that family member won't be able to accept your invite and hours of troubleshooting later you will discover that everyone in your family is required to have a gmail account (why?). And so on and so forth. It's unpleasant to use and very time-consuming to troubleshoot.

The videos often start off pixelated and often continue on low quality for a while, even though we have the highest-tier internet bandwidth and other streaming apps never have this issue.

Also there are LOTS of ads on some shows. YouTube's explanation is that they weren't able to negotiate better with the networks. Well then, don't offer me to DVR a show if I can't fast-forward through the ads - the whole purpose of DVR is to skip ads. And in addition to in-video ads from the networks, the YouTube TV app itself constantly interrupts you with "our picks for you" which of course are just ads for random shows.

Overall, not a very nice experience.

*** UPDATE ***

After using YouTube TV for a month, I am downgrading my review to 1 star.

The video continues to be EXTREMELY low quality about 20% of the time - I am talking pixelated, jerky, faded colors, you name it. I am not experiencing these issues with my other streaming services so it's definitely YouTube TV.

Also I take it back that there are a lot of ads on SOME shows. There are a lot of ads on MOST shows. It's like I am back to the olden days when I had to get up to wash the dishes for 10 minutes while the ads are playing.

Also the mobile app is supposed to be a "remote control" but instead it's a sales app for Google. It CONSTANTLY highjacks what you are doing to try to get you to buy more stuff.

Sadly, I will be switching back to Comcast, at least it had less ads and more of them could be fast forwarded, and the video quality wasn't so abysmal.

*** UPDATE ***

I have another update. On Feb-27, YouTube sent a notice that as of Feb-29, regional sports are no longer available (yes, it's a two-day notice, how dysfunctional their corporate must be). Without regional sports, there is simply no reason to pay over $50/month for YouTube TV when there are so many wonderful shows and movies available on Netflix and other streaming services, for much less.

I gotta say, I'm not too impressed with YouTube TV. I mean, sure, it's got a lot of channels and all that, but the ads are just ridiculous. I swear, every time I try to rewind something to watch it again, I end up having to sit through like three minutes of commercials before I can even get back to where I was. And if I can't remember exactly when the funny part was, forget about it - I'll end up watching another five-minute ad just trying to find it again. It's like they're trying to force us to watch their ads or something.

Honestly, I think I might have to switch to a different TV service. I mean, why should I have to pay for all these channels if I can't even watch them without being bombarded by ads every five seconds? It's just not worth it. Maybe I'll try out one of those streaming services or something. At least then I won't have to deal with all these commercials.

Anyway, that's just my two cents. If you're thinking about signing up for YouTube TV, I'd say think twice. Unless you really love watching ads, in which case, go for it. But personally, I'm taking my money elsewhere.

I recently tried out YouTube TV and I have to say, I was impressed with the channel lineup. It's great that you can delete channels that you don't find useful or interesting. However, I do wish they had a weather channel available.

The price for YouTube TV is also excellent. It's affordable and provides a lot of value for the money. However, there is one downside that I experienced. YouTube TV, which is owned by Google, does not have live one-on-one customer support. They don't even have a telephone number for customers to call.

Their motto seems to be "Don't sell the customer what he wants, sell him what you got." This can be frustrating for customers who have specific questions or issues that they need help with.

And if you do manage to get someone on the phone, it's not an American-based site. Instead, you'll be speaking with foreigners who are reading from cue cards. This can make it difficult to get the help you need in a timely and efficient manner.

Overall, I think YouTube TV is a great option for those who want an affordable and customizable TV experience. However, the lack of customer support can be a major drawback for some people. If you're comfortable with troubleshooting issues on your own, then YouTube TV is definitely worth considering.

YouTube TV is a streaming service that has been gaining popularity in recent years. However, there are some issues that need to be addressed. One of the biggest problems with YouTube TV is the amount of on-demand commercials. They are simply too long, ranging from 2 1/2 to 3 1/2 minutes. This can be extremely frustrating, especially if you miss something and need to go back and watch it again. If you happen to go into the commercial zone again, you will have to watch them all over again.

Another issue with YouTube TV is the frequency of commercials. They start before you even start watching, then more a few minutes in and more after a small few second break. This can be very annoying, especially if you are trying to watch a show or movie without any interruptions. The commercials are also very repetitive, playing the same ones over and over again.

To make matters worse, you cannot fast forward or rewind the commercials. This means that you are forced to watch them in their entirety, even if you have already seen them multiple times. This can be extremely frustrating, especially considering that you are paying $75 per month for the service.

Overall, while YouTube TV has some great features, such as a wide selection of channels and the ability to record shows, the amount and frequency of commercials is a major issue. If you are someone who doesn't mind watching a lot of commercials, then YouTube TV may be a good option for you. However, if you are someone who wants to watch shows and movies without any interruptions, then you may want to consider another streaming service.

I've been subscribed to YouTube TV for about two months now, and I gotta say, it's been a bit of a mixed bag. I decided to give it a shot because it was listed as the number one streaming service on a top ten list I found online. And while there are definitely some things I like about it, there are also some pretty major issues that have been causing me some frustration.

First off, let's talk about the good stuff. One thing I really appreciate about YouTube TV is the selection of channels. There are a lot of great options, and I've been able to find pretty much everything I want to watch. And the unlimited recording feature is a game-changer. I love being able to record as much as I want without worrying about running out of space.

But unfortunately, there have been some pretty significant issues that have been making it hard for me to fully enjoy the service. The biggest problem I've been experiencing is freezing and buffering. It seems to happen most often when I'm watching playback recordings or commercials. And while I've tried troubleshooting my internet connection, I'm pretty sure it's not a problem on my end. I have other streaming services that work just fine, so it seems like it must be an issue with YouTube TV specifically.

Another thing that's been a bit of a hassle is the fact that you can't delete recordings once you've watched them. It's not a huge deal, but it does make it a bit harder to find the new recordings I want to watch. I wish there was an option to delete old recordings to make it easier to navigate.

All in all, I'm not sure if I'll be sticking with YouTube TV for much longer. While there are definitely some things I like about it, the freezing and buffering issues have been making it hard to enjoy my favorite shows. If they can fix those issues, I might consider giving it another shot. But for now, I think I'll be cancelling my subscription.

So, I decided to give YouTube TV a try and boy was I disappointed. I only got a partial trial and couldn't even watch it on my TV, only on my iPad. And even then, I could only watch some parts of it. It was a real hassle trying to cancel the trial too. I kept getting redirected to some YouTube site that wanted my credit card info just to call them on the phone. I didn't feel comfortable doing that, so I just gave up.

But then, to make matters worse, YouTube went ahead and billed my account anyway. They even withdrew $57.00, which overdrew my bank account. I was livid! I think everyone should file a complaint against them with the BBB.

It's just not right how they treat their customers. They don't appreciate or respect us at all. It's like they don't even care if we have a good experience or not. Who wants to pay for a service that mistreats and disrespects them? Not me, that's for sure.

I'm pretty much done with YouTube TV at this point. I don't think I'll be giving them another chance anytime soon. It's just not worth the hassle and frustration.

So, I gotta tell you about my experience with YouTube TV. My sister, who has a disability, accidentally signed up for a super expensive package because she couldn't figure out how to work the remote. It wasn't until I tried to watch TV on that set that I realized what had happened. I called up customer service and was on the phone for over an hour and a half. I gave them all the info they needed, but then they told me they were having trouble with Cash App, which is what they wanted me to use to pay for the package. The rep then suggested I use Zelle instead and they would reimburse me. I was like, "What kind of scam is this?" I still haven't gotten my refund and now I don't have any TV service. To make matters worse, when I asked to speak to a manager, this guy named Rawn Bellford hung up on me! I'm all about good customer service, so I think I'm gonna have to switch to a different provider.

I gotta say, I'm pretty impressed with YouTube TV. They got a lot of channels to choose from, which is great. But, there are a couple things that could use some work.

First off, it's kinda hard to see what's coming up on TV in the next few days. You can search for a specific show, but if you just wanna see what's on, it's tough to go more than a couple days ahead. I mean, come on, I wanna plan my TV watching in advance!

Secondly, if you record a show, it might not show up in the "New In Your Library" section. You can still find it if you scroll through your recordings, but it's hard to tell what's new and what's old. I wish there was a way to sort by date, so I could see what I haven't watched yet.

Overall, I think YouTube TV is pretty good. But, they gotta fix these issues if they wanna be a real contender in the DVR game.

I recently had an experience with YouTube TV that left me feeling frustrated and annoyed. My neighbor wanted to get YouTube TV on their smart TV, but unfortunately, their TV wasn't compatible. So, we decided to buy a Roku instead. After setting up the Roku and logging into YouTube TV, we were hit with an error message that said it couldn't verify our location.

To make matters worse, I don't have a smartphone, only a flip phone. It took us an entire hour to find someone with a smartphone, and then we had to connect my YouTube account to the account of the person with the smartphone. They then sent me a passcode to my flip phone, which the other person had to enter into their phone. It was a long and frustrating process, and there was no one to call for help. YouTube TV doesn't have a phone number for support, only help pages that made the situation even more frustrating.

Despite the hassle, YouTube TV is still one of the cheaper ways to get local TV channels. I don't personally understand the appeal of local channels, but I know some people really value them. Overall, I would say that YouTube TV is a decent option for those looking for a budget-friendly way to access local channels, but be prepared for some frustration along the way.

I thought that YouTube TV would be a trustworthy service, but I was completely wrong. It's a nightmare to cancel. When I signed up for the free trial, I gave my credit card information and it only took two minutes. However, when I tried to cancel, it was a completely different story. The website is a joke. When you try to cancel, they send you to a page to add more channels. I spent hours trying to cancel, and it was impossible. I was so frustrated that I sent non-stop complaints. Every time they asked for feedback, I gave them an earful.

Finally, someone emailed me and said that I was canceled. But I don't believe them. They said that I was canceled when I canceled at the end of my free trial. YouTube TV is not senior-friendly, and they are not transparent. Why do they have to scam people out of their money and offer terrible websites and no customer service? They should give their members great TV and excellent customer service. I judge companies based on their customer support, and they are not worth the high blood pressure.

Oh great, now I have to work on the past charges. The TV was okay, but the service is a -10. I hope that they improve their service and make it easier to cancel. It's not fair to scam people out of their money. I would not recommend YouTube TV to anyone.

I've been using YouTube TV for a while now, and I have to say, it's not my favorite. The only reason I'm using it is because it's the only option available in the overpriced room I'm renting. Let's start with the interface. It's just terrible. The print is so small that even with good eyesight, it's impossible to read. And navigating through the interface is a nightmare. I've had every cable service out there, and this one has the worst design by far. Whoever designed it needs to take a closer look at almost any other cable service interface out there.

But the worst part is the DVR. Sure, there may be unlimited storage, but it's constantly failing to record, episodes that I've recorded just randomly disappear, and sometimes I can't even fast forward or go backward. It seems like every day there's a new issue that I have to overcome. Overall, I really hate this service. I would never order it for TV viewing when I move. It's just too clunky and requires too much work to overcome all the random glitches and poor design.

In conclusion, if you're looking for a reliable and user-friendly cable service, I would definitely not recommend YouTube TV. It's just not worth the high price tag and all the frustration that comes with it.