Ziinga.com review: unauthorized payment 83

The agreement is not clear. On the day I went to the site, I immediately called customer service and spoke to a representative who said I couldn't cancel the process.

These guys are real rip-offs! i had won an auction and paid for the bid and 4 weeks go by when i check on the shipment of my prize they tell me it has been forfeited because i have cancelled my membership.. the problem i am having is that before i even cancelled the membership i asked one of the customer service agents if i will still receive my prize even if i cancel and they confirmed yes i will.. i think they should at least refund my credit card...

This site is real rip off, you have not got any chance of winning anything and suddenly they give you a lovely £59.99 membership charge on Credit Card without my authority and i cant see this mention in the Terms and Conditions.

The page is a lie, you have no chance to win anything and the money will take it off when your credit card, and very easily lose your money do not make the same mistake I did.

Please stop if you planning to buy something from Ziinga.com, its all fraud and you will end up with nothing in your hand. they will not show you the real picture and terms and conditions untill you bid and win something. once you have a become a successful bidder for any stuff then they gonna ask you to provide very important documents of your identity like passport and drving license copies and credit card scanned copies (front and back). They have not mentioned it in there terms and condition page and will say you to send these documents otherwsie your deal will be cancelled. moreover they will subscribe you for platinum membership without asking which will cost you 59 pounds after the trial period expires. Dont make yourself fool and dont buy from ziinga.

I found this website online and saw that they were auctioning items at a reasonable rate. I did NOT want a membership so I thought I would try my hand at their "free auctions" page. I won the item that I placed a bid on and gave them my credit card details. Two days later I noticed that R659.99 was deducted from my credit card. When I called Ziinga to ask them what that amount was for, they said that I subscribed to a platinum membership and that was the cost of the membership. I have contacted the fraud department of my bank but I fear they wont do anything as I gave Ziinga my credit card details when I "paid" for the bid I placed. They said they want to charge me nearly R300 for the cancellation. I went back onto the website to see if I could find any terms and conditions that I maybe didnt read properly and saw that on the receipt they sent me it said I get a 7 day "free trial" membership and that I can cancel this membership any time within the 7 days. These people deducted the membership price off my account 3 days after I had signed up! THESE PEOPLE MUST BE STOPPED. THEY ARE RIPPING PEOPLE OFF WITHOUT THEIR KNOWLEDGE!

I have just been caught too! I am mortified. They took R659.99 off my credit card 3 days after I had paid for the auction I had won. They said I get a 7 day free trial and can cancel before the 7 days. They waited 3 days and they took that money off. I have contacted the fraud department at my bank and I am hoping to get my money back. I will not give up, these people must be stopped!

Now it's even worse! The countdown is riged so when it reaches 1 sec and no1 is bidding you think that you are gone win, noway! It ahngs on 1 sec for over 2 min soo some1 shall bid and the bidding starts again! This way it is almoust impossible to win! Gredy b***s

I have just signed and i went to the section to bye bids and sore at the bottom a the screen the charges so i haven't given my card details so i paste and copy their charges iI think their are robing us left and right After a 7-day trial period, normal rates apply and your account will be charged £ 59.99 /month for the Ziinga membership, all inclusive. what a rip off.

When i first saw the site i thought wow lets have a go luckily i won ipod shuffle 2gb for 3.61 GBP on my first bid (free bid so no bids were bought) and thought its too good to be true, so i went to pay for the item with my credit card all went through fine but then they started asking for important documents such as home details, credit card info, copy of credit card front and back, driving licence or passport and utility bill to be sent through to them, i spoke to the live assistant and asked for my item but they refused and said u need to send in those documents before we can release the item, on no part of the terms and conditions does it say to provide this information, so i will not b getting the product by the looks of it, but luckily i have cancelled my credit card and told them about the situation + told them that it was a scamming site and they helped me out by refunding the amount. problem solved.

PS. stay away from ziinga.com, site don't fall in to there trap, should really research any site b4 making any payments.

I usually look to see if there is an option to pay through paypal on sites like this, as there wasn't i decided to do some research 1st and i'm glad i did. I read many useful comments about this website and decided to stay away. I'd advise everyone else to as well!

I joined Ziinga about two weeks ago; now to my misfortune I see that they have charged me the sum of £59.99GBP. Upon speaking to their customer services team, "Annie", informed me that I had signed up to their Platinum services, which I for one did not know that I had. "Annie", also informed me that it was too late to be reimbursed for this charge, but said that any complaints could be made in writing to their address as listed below. The site Ziinga, must be the worse of its kind, you place your penny bid, watch the clock count down & it lingers on the last second for ages, & ages thinking to yourself that you have won the rather exceptional deal but then the clock goes back to 2 minutes. The site is just one big SCAM, the winners are only the Ziinga team, they choose when to end the auction & as for the clock, well this is just a misconception as to when the auction will really end.

I would strongly recommend that no one, for whatever reason joins up, I want the site closed down, & any money owing from unauthorised transactions be reimbursed forthwith!

Their address to write to:-
Ziinga.com is a trade name of Flamingo Intervest Ltd.,
OMC Chambers,
P.O. Box 3152,
Road Town,
Tortola,
British Virgin Islands

TO ANYONE WHO KNOWS OF A WAY TO CLAW BACK THEIR MONEY FROM THE UNATHORISED TRANSACTION/S THAT ZIINGA HAS DEBITED FROM THEIR ACCOUNTS PLEASE WRITE TO ME AT pj_lavender@mail.com

THANK-YOU.

Phil

i too am having argument with ziinga,
i am now taking legal action against them and could be helpful if you guys e-mail me with all the detail;s to close them down
Email. Nsubstance@msn.com

the above named company have taken 2 payments of £59.99 from my bank account without my permission, they con u into believing you have won an online auction thus u end up giving them ur credit card number, only to find out a few months down the line they have used ur card to gain payment from ur account, wen u speak to them via site chat they block you, so u try the fone number given only to find out it doesnt exsist, my bank have also told me should they apply for a further payment there is nothing i can do due to them having my card details, i live on benefits as im unable to work so i can ill afford these payments

if anybody in the uk has been scammed by this company pls call consumer complaints on [protected], they will put u in touch with european complaints commission who i am now using to fight my case with these thieving ###

if u too have ben scammed by these people please contact consumer complaints [protected] in uk also they will put u intouch with european complaints commission who are sorting this on at least my behalf, this company needs to be stopped, they have already stolen £120 off me and are threatening to take a further£89.99 from my account, which they can no longer access. we all need to work together to get them stopped, thank u

Hi!
I too have been scammed for £59.99. And I also have been dealing with Anne supposedly from their customer services department. She has informed me that they will refund all but £28 as a cancellation fee but I have to access thier site to claim this. I have refused and requested they pay the money straight to my account but as yet this has not happened. Has anyone managed to get their money back yet? Fiona

they have scammed me out of£120 and told me im liable for another 59.99, im in contact with consumer complaints who are available on [protected], they have put me in touch with european complaints commission, it would be useful if as many ppl as possible also got in touch through the afore mentioned number, thanks.. angie

I intend to call first thing in the morning. I have also called my bank to stop my card so that no-one can withdraw anymore funds. I totally agree with you that this has to stop. Fiona

together we should get somewhere

Hi Angie
Just checked my e-mails to find a link to a refund page (which didnt work, surprisingly!). I, ve been informed that they will refund all but £28. Does this sound familiar? I have also informed them that I fully intend to take this as far as I can. This is downright theft!
Fiona

I, ve been in touch with Cunsumer Direct this morning. They need to have as many complaints as possible concerning this site before they can build a strong enough case against them. If enybody else wants to give them a call the number is [protected]

ive been told im not entitled to any refund as apparently i agreed so i entered a binding contract, if i agreed how come i want my money back? fiona if u wish to contact me direct my email address is angie. atkins1961@gmail.com, i intend to see these ppl put out of buisness being as they are using innocent ppls money to fund this so called buisness, to make matters worse today i had an email saying id won a ipod but had to join to collect my prize, i nearly fell over laughing

pls share the info on facebook and twitter, the more we request help the more ppl will come out of the woodwork

Yep, i was stung too £59.99 and been told it will be that for another 2 months? Spent hours complaining and trying to sort it out right after i gave me details as i checked them out afterwards DOH! Will call consumer direct tomorrow. Can i get my bank to stop any further payments?

Hi Debi! I called my bank and explained how stupid I had been. They were able to put a stop on my account but couldnt take it to their fraud dept because I had given the information freely. I, ve sent e-mails to Ziinga every day since and have just received a credit into my bank. Minus £28 but at least I got something back so keep at them. Fiona

hi i have scamed by these ppl too for a total of $ 197.25 and im goin to cancel my card as of today they need to be stoped im very pissed off cerren

just a went on to site was told by a friend that too has been riped off by these ppl, went to buy games for my son that was only $12.27 then found out that they take more money out $89.99 this was few week ago, then this morning i found more money taken $89.99 i cant afford this they need to b stoped asap
cerren McCormack

Ive had the same issue. I signed up to the site as it said sign up free. As soon as i placed a bid i was apparently entered into a three month contract and charged £59.99. I have been in contact with them and they are refunding this fee but they are then charging me a cancellation fee of £28. Absolute joke. it has cost me £28 and i have got nothing from it!

i met the same issue. But you can contact the local bank and dispute about the money, they will help you investigate and get the money back.

because it is unauthorized, without your permission.

Hi, I have just been caught 3 days before Christmas when money was needed for the £59.99 by ziinga.
I was like every one else had no idea. I talked to them on that chat thing and got told I had to pay £28 to cancel but |i refused. so they say they will take £59.99 a month from me.
I can not afford it and they should not get away with it.

I've just stumbled across this site and I'm curious to know whether anybody has actually received what they've been promised. I've been lucky enough to notice the small print of £59.95 being taken out of my account every month but wonder whether it would prove to be a worthwhile investment if the goods you receive exceed this amount by far.

I've never used these forums so dont know whether I'm doing this correctly, so if not, my apologies!

to my knowledge and having spoken to others on this matter no one has ever actually received anything from this company, its all just a big con, hope this helps

...Oh dear, thats harsh. It is most certainly helpful so thank you very much for letting me know. I've been scammed before and it hurts both financially and in my opinion, morally. Like hundreds of other people I was caught by Juveneau so I've learned my lesson. I'm pretty sure that if that hadn't happened I would've participated in the Ziinga.com without looking into it - so something good has come out of a stupid mistake!

Many thanks again and I must say I think this forum is a wonderful thing!

I'm so sorry, I dont know whats happened in the above text.

Am I allowed to ask questions on here?

I recently registered on a online auciton site "ziinga.com". I purchased a packet of 250 bids for £5.44, gave through my credit card details etc.

To my disgust, I received sms notification from my bank that an amount of £59.99 went off my account. Inspecting the website, it said I was billed for "Platinum membership" - i.e. a monthly subscription.

I went to the "T's and C's" and only then realised it vaguely states membership is billed on a monthly subscription basis"...NOWHERE does it state the different types of membership or the monthly subscription fees. I did NOT choose any membership or authorise any subscription service.

I've been trying to get a refund on the "in advanced" membership fees (as I immediately deregistered my account) but they are not having any of it.

I cannot comprehend such blatant non disclosure, manipulative behaviour aimed at soliciting unsuspecting individuals to their website.

Having asked them to hang themselves I realised I had to cancel my card, & open a dispute claim, the bank will look into it after 30 days.I am hopeful they can get it back. Although my advisor stated that further payments could be taken depending on the type of withdrawl they had set up. hope not.

if anyone feels like putting up flight fares to malta, I will gladly go and burn them to the ground. LOL just kidding.

Conversation I had on live chat tonight - They are not legit and do not answer the hard questions. Cancel your credit card and have a new one issued. Nowhere in their terms and conditions was there a requirement to forward scanned copies of you cards and signature. This is such an easy was for identity theft to occur - the person I dealt with was in MALTA

Please wait for a site operator to respond.
You are now chatting with 'Jake'
Jake: Welcome to Ziinga! How can I help you?
gezzbear: Hi Jake, I have read a lot of negative blogs in relation to Ziinga around the world - how can I be sure that this site is not a scam?
Jake: Please be informed that Ziinga is verified by Thawte, a leading global Certification Authority making the Web a secure place to do business. We make use of 128-bit encryption to make sure data in your transactions remains private and confidential at all times.
Jake: More information are included in the Terms & Conditions, FAQs and How To page. How the website works and complete policies are made available and are clearly provided to our users. We encourage our customers to read all necessary information before completing any transaction.
gezzbear: I understand that - i do not understand why the site is asking for scanned copies of the front and rear of credit cards. My bank has an automated action that requires me to confirm that I have requested the transaction. I don't believe that further verification is required as - If I can prove that there has been a fraudulent transaction on my account my bank will refund the monies
Jake: We are asking you to send us copies of documents for verification purposes
Jake: As we have a one gift per house hold policy.
gezzbear: I understand that, however, I have provided the site with my credit card in good faith - it would appear to me that if I don't provide the company with what "they require" whether it falls under the consumer affairs office or not you will hold a reasonable person to ransom. Enough detail has been provided to the company to identify who I am.
Jake: When you signed up you agree on our terms and conditions. It's stated there that for promotional won item you need to provide the required documents.
Jake: The documents is due to one gift per house hold policy they need to confirm their identity by sending the documents as a proof.
gezzbear: I actually signed up upon the offer of a computer at a certain price and that was not forthcoming - Policy within your company does not over ride actual Acts of Parliament. To this point I have not received any further documentation from your company. With identity theft being rampant across the globe - your proof of id story seems to have been concocted from a piece of paper not from protection of your customers
Jake: Do you have an account with us?
Jake: All the details about the membership, its benefits and charges, are shown on the Payment page and in your receipt. More information are included in the Terms & Conditions, FAQs and How To page. How the website works and complete policies are made available and are clearly provided to our users. We encourage our customers to read all necessary information before completing any transaction. Furthermore, an e-mail receipt is sent to our customers upon purchase as a reminder about the membership charges and the 7-day free period. There is no intention to deceive as all necessary information is communicated to our customers.
gezzbear: YOu have now posted the same facts for a second time and failed to even provide a reasonable answer to what has been stated. I now require the name of your manager and a contact address (non email) in which I can escalate this matter further - you are being extremely obstructive. This is no way to treat an account holder.
Jake: You can send email to us at info@ziinga.com
gezzbear: Again, your obstruction is noted and will be forwarded to relevant parties. I ask again for a Managers name and an actual street and building number in which the office is related to-not some email address in which someone will be petulant and attempt to treat the customer (who is always right) with contempt.
Jake: ok.
Jake: That I can't provide that's why if you have a complaint you can send an email to us.
gezzbear: Please explain why your company fails to provide a mailing address. Is this because the site is not legitimate- you continue to obstruct - natural justice and procedural fairness. If you are unable to complete my request I ask that I am put in touch (straight away) with your manager.
Jake: with regard to the address, Suite 238, Vincenti Buildings, 14/19 Strait Street, Valletta VLT 08, Malta.
gezzbear: Thank you - what is the Australian subsidiary for this company?
Jake: This website is owned by Flamingo Intervest Ltd., OMC Chambers, P.O. Box 3152, Road Town, Tortola, British Virgin Islands and partly managed by Auction Management Ltd.
gezzbear: That is fine - however, this site comes up as Ziinga.com.au - who is in charge of the Australian arm. Clearly most people are not prepared to send their credit card details overseas due to the high proportion of identity theft. What measures have the company put in place to match the expectations of the Australian laws?
Jake: We don't as this a international company.
gezzbear: So the company chooses to impart what it wants on unsuspecting consumers and withholds goods if they do not meet what the company wants.
Jake: You can check our company on our website "about us".
gezzbear: I have Jake - this all seems to be a stalling procedure as you have failed to answer any of my direct questions. I am aware of numerous forums that state your company does not deliver on its goods and requests far too much information from its "Customers" I must say I applaud the automation in your reponses - however, it still does not offer any reasonable resolution
Jake: Everything is on our terms and conditions.
Jake: To summarize everything, we will not send the item, if you will not send the documents.
gezzbear: You really are a parrot arent you - no answer provided - Where are you based
Jake: Malta.
gezzbear: So who manages the Australian arm of the business?
Jake: I told you we don't have.
Jake: Please be advised that we stand by our decision regarding this matter. Our decision is also in line with our Terms and Conditions which you have agreed on upon signing up with Ziinga. We have not in any way amended our terms and conditions therefore these information were clearly stated when you paid for the won auction.
gezzbear: So it stands to reason that when the hard questions are asked you hide behind terms and conditions that cannot be tried and tested in other countries. This has been an extremely enlightening experience. May you enjoy hiding behind your keyboard and half baked replies. I once again request the name and contact details of your superior.
Jake: We can't provide that to you. That's why I'm suggesting to send email to us.
Chat session has been terminated by the site operator.

These people are rip offs! Same thing happened to me, i will rather loose the R125 I paid for the camera i bid on than pay R695 for a membership i never wanted or the cancellation fee of R295. I phone my bank and they advised me to change my card, but i must change my card number then these buggers cant steal more money! Never again, and i wanted to google them first but i was just to dumb. I usually google all the sites i bid on, i am staying with bid or buy!

I received an email form a friend which turned out NOT TO BE FROM A FRIEND with download this video - THEY OBVIOUSLY HAVE STOLEN HER EMAIL IDENTITY NEVER USE ZIINGA!