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When I logged my first complaint a consultant did contact me and asked me to forward through documentation of (Bank Statements) from a year back, to which I forwarded on and have not received any feedback. I am not blaming 3 Mobile for this as this could have been lost through the way. I left this issue as it was as I am tired of dealing with this company however today I am renergised to tackle this issue as I have just noticed that I was billed again. I expect that someone contact me with a resolution to my initial issue and the new one that has arisen. When the consultant spoke to me first he asked for proof which I can gladly understand however I am confused as to how without my banking details they can debit my account and they need proof that my account was debitted. LOOK AT YOUR BILL RUN I AM SURE YOU CAN FIND MY ACCOUNT NUMBER OR HISTORY OF SUCCESSFUL DEBITS. I am not here to tell you how to resolve this issue., common sense should sufice.I will not deal with a generic email address I would prefer dealing with someone that will resolve this issue till closure.
I received a notification last night that R 199 was debited from my account by ELIM 3 MOBILE. I have never signed or verbally agreed to a debit order of this nature, when I spoke to them they said I agreed to this in 2007 and they have a recording, I have not agreed to this and HAVE NEVER GIVEN OUT MY ACCOUNT NUMBER TO THEM AT ALL.
I was contacted in august 2009 to ask i would like take out a membership which will cost R199. I agreed to it an the money was deducted from my account it has been 6months an i still havent recieved the vouchers. When i contacted their call center the agent had an attitude an when i asked for their head office details she said they dont have one. Due to their **** service i want my money back.
A debit order of R199 was done on my account by 3Mobile of which no authority had been given. I am unaware of who they are and how they obtained my details. Doing research have found that I am not the 1st and am likely not to be the last. This needs to be investigated as time and again the response seen is "sorry for the inconvenience caused"