A&E Factory Service review: a & e sucks 55

I am from Blossburg, PA. I think the A & E tech was coming from some where near Williamsport, PA. My opinion on A&E is that they are are awful! We purchased a washer from a local appliance/furniture store. Two months after we bought the washer something went wrong with it. So my boyfriend called the store and they refered him to A&E Appliance Repair. He explained what the problem was and they insisted that they needed to have a tech come to our house. They weren't able to come out until a week later. So a week later when the guy was supposed to be here my boyfriend had to take a day off work. He waited until 2:00 and there was no guy and no phone call to let us know he was even coming. My boyfriend finally got ahole of someone and the guy showed up around 4 o'clock. He looked at the washer for not even 5 minutes and knew what the problem was. He even said I don't know why they made you make an appointment they could have just ordered the part by what you said it was doing. So right there he proved that they wasted a week of our time for nothing. Well not nothing, I am sure it was so they could charge the appliance store for the tech to come out. So he said it would be at least a week for the part to come in. It would be mailed to us and we had to call them to set up an appointment when it arrived in the mail. So we did that. They set up an appointment for the following Friday. Friday comes my boyfriend has to take another day off of work. He waits all day and no one shows up or called. He tried to call and talk to people and no one would really give him any type of answer as to what happened. He called the next day and they said the Tech had down that he came to our house at 8:47 in the morning and no one was home. First off we live in a gated subdivision, so the only way for him to get in is for one of us to drive down and let him in, secondly I was awake and getting around for work at that time, not once did anyone pull in the drive way or knock on the door. Thirdly, we have a dog who barks everytime someone pulls into the driveway and most definitely everytime someone knoocks on the door. Any other company that I have ever encountered calls before they come and then if tthey get here and no one is home they call. There were 3 vehicles in the driveway. There is no way possible that he was at our house and no one answered the door. It is IMPOSSIBLE. Customer service at this company is AWFUL!. The tech lied to cover his butt becuase he didn't come here. Then when my boyfriend explained all of this to the manager he said that he didn't know what to tell him because he has to believe what his tech says!?! What happened to the customer is always right? They said that they couldn't set us up for another appointment for another week. So this is 4 weeks not that we have been without a washer, will be 3 days that my boyfriend will have to take off of work. With his lost wages from waiting for these people we could have almost bought a new washer. This is just ridiculous! A&E Appliance Repair doesn't care about their customers and does not condone themselves in a professional manner. I would never recommend them to anyone!

A & E doesn't carry parts so you have to make a second appt. They won't give you a 2 hour window and you get a foreign voice at customer service. They stick to the script. They are too expensive for such lousy service. Unhelpful and annoying! Here is to Sears going down the tubes. Don't use them.

Same here in NJ, came and did not have a simple part for my dryer, took 4 weeks to return. never again.

Worst customer service ever! They do not come when they say they will come. I had to schedule 6 appointments to get a washer repaired. They always have some kind of excuse. I asked to speak to a supervisor and I was on hold for 35 minutes then I hung up and called back the next day. I doubt this company stays in business very long. Sounds like the new CEO is running it into the ground just like he did with the other company he came from. I wish I had got on the Internet and checked them out before I decided to use them. Good luck to anyone that gets involved with this company.

I will no longer buy anything with warranty that deal with A&E ... done with that crap A & E have the worst customer service ... NOT only did I deal with this company back in 2011 and now dealing with them again on my dishwasher back in 2011 they came out 4 times it started on April 8 2011 and they finally got my dishwasher fixed on May 18 2011 worked great even after spending countless days waiting on the days they schedule to come out and didn't when I called in to complaint about no show no call they said no your appointment in on this day and between this time... that's back in 20011 - NOW I'm on June 24 2013 they came out again their likely story.. sorry here is what is wrong but I don't have the part on me so I will have the part sent to your house and I will reschedule to come back out - so how is Monday July 1 2013 1pm-5pm so Monday came no call no show spent all day home..So at 5:05pm I called into A & E that's when I was told no my appointment was July 3 2013 @ 3pm at this time I'm mad so I told her my appointment was setup for July 1 2013 she told me no she has July 3 2013... So I told her so you guys just took it in their hands and change my appointment without a call to me.. at this point I'm yelling at her and I told her no that they better be here on tuesday no you are schedule for July 3 2013 and I said I'm done I want someone other then her someone upper then she was and she hung up on me... so at this time I'm really mad called back in to A & E then I told the guy I got first what very poor customer service they have so he said he maybe able to help me so I went on tell him that I told her but I decided to calm down so he goes to tell me the service tech can't give my schedule date and I told him then why the hell did he ask me that day and time would work...so I said so then A & E decides to change my appointment without checking with me first ..I told him that VERY POOR CUSTOMER SERVICE... I told him so if they showed up on wednesday and what if I was here because I was scheduled for Monday july 1 2013 so he said let me switch you to someone else maybe they could help me ..nope another hang up.. so I e-mail ABC WAREHOUSE that's where I got my dishwasher, stove, washer & dryer and I don't have problem with them they get me appointment within 24 hours BUT they use A & E for warranty service I was done buying from them because I'm not dealing with A & E anymore they shot back a e-mail told me they are sorry that they would be contacting them on this matter that I was value customer to them... YEAH A & E contacted me but wasn't home when the call came in so she left a message still they did no wrong because I was schedule for July 3 2013 ... For one they are lairs and they run a crapy business and I'm done with A & E so therefore I'm done buy from stores that use A & E ... Was just in Sears a month ago look at something and my husband ask who does your warranty service .. salesman says oh a great company and I ask who would that be A & E I said no thank you that company SUCKS.. Then I read all these complaints and they are all complaining on the same thing here... GREAT COMPANY ! NOT

We bought a Samsung washer and dryer a year ago. The dryer broke down and was still under warranty. When the technician came out he said it was not under warranty and refused to go any further. We called Samsung back and were assured that it was under warranty. A&E came back and diagnosed the problem, however the technician ordered the wrong part. To make a long story short, it took 25 days to get our dryer fixed. A few days ago, the washer began leaking. Again the technician came out and said it was not under warranty. I showed him a copy of the email sent to me by Samsung extending the factory warranty 3 months. I asked him to call his supervisor. He refused and said he could only go by what his computer showed. I called A&E and they admitted it was their error, but couldn't send anyone for another 5 days to diagnose the problem. I'm assuming it will take another 25 days to get our washer fixed. We have a warranty contract with another company for our refrigerator. I'm calling him to fix it and suing A&E for the cost of the repairs and my lost time as well.

Well just to confirm all these complaints, We are in the same situation with this company's ridiculous practices. My 1 year old refrigerator has been making noises related to a faulty damper box for 20 days, It is like water torture, non-stop 24 hrs a day. A service "professional" came out, 2 hrs late, and proclaimed it was iced over defrosted it and left. 20 minutes later the noise began again and has never ceased. Called for a new appointment and was told 4-21 between 1-5, no show. Called and was told no you have and appt. on 4-23 btwn 8-12. Nope, not playing this game, demanded that someone come out immediately. Said they would send someone out 4-22 8-12. No show. Said repairman said I was not home and I didn't answer my phone. Called and was connected to an "executive officer" who said he would expedite the service request but gave me a new appt for 4-30. He said I would receive a call at about 2pm to talk about an earlier appt. Right! No call. So far three wasted days waiting for service calls, and now they say they will be out today, sure they will, , , between 1-5. No wonder they aren't BBB accredited. What a joke of a company.

well, getting paid by the parent company for each visit now it makes sense that we are working on our 5th time for the dishwasher door latch and handle. one tech ordered the wrong part, next tech installed part, asked for instant online evaluation & then left. that is when I realized that there was not a handle to open the dishwasher. called immediately, run around, hang up, etc. Finally, the tech did call back and said he noticed the wrong part (didn't bother to tell me - just said it is working fine, your all set) and would order the correct part. 1 month later - still no part, no calls, nothing to prove he even been out. Now it is past the 1 month warranty and would have to pay the service fee again. After several phone calls, being hung up on, & being placed on hold for extended periods of time, I was finally told that the part had never been ordered and that the tech had closed out the service as completed. 3 months later, part arrives, appointment scheduled for 8/11 from 8-noon. NO SHOW. Called and was told tech gave us the wrong date, Sorry, take another day off from work. THIS COMPANY IS A SCAM. LOCAL AND CORPORATE OFFICES GIVE YOU THE RUN AROUND AND WILL "TRANSFER YOU TO SUPERVISOR" WHICH MEANS HANG UP ON YOU AGAIN. SO, FINALLY GET AN ANSWER TODAY - OFF WORK NEXT WEEK AS WELL. A & E IS A FRAUD COMPANY.

I have never dealt with a worse business ever. NO SHOW. Called the call center in Dallas and got "dis-connected" twice. Was told the service person would call me because he was late...NO CALL. BUYER BE WARE... I will never do business with this wally world company company ever.

I bought a brand new GE refrigerator in July in September the refrierator part stopped working called A&E the said they could not come out to look at if for 2 weeks. The day of the appointment (8-5) in the afternoon the repairman called and said he was not coming out he knows what the problem is and he would order the part. The next apointment was for a week later when the day before A&E was calling to reschedule because we did not have the part. When I called to find out what was going on the A&E person said he did not know when we were going to get the part and I had to find out for myself and the soonest he could reschedule was for the next friday. I told him we were not going to be home on that day he said well then he would make the appointment for November. I called the parts department and they tracked the part and it was to be delivered on the original appointment day before 3pm within the 8-5 range they gave me. By the way this will be the 6th day we have had to take off work yeah a week! I called the main number of A&E back and found out the original person took us off of the original date and scheduled us for the day we would not be home and this person said she would make a note of it and he would be out. On the original date the part was delivered before 3pm. I called A&E to make sure the repairman knew we had the part and to make sure he was still coming. They told me we were not on for that date and our appointment was still on for the day we were not going to be at home. A&E does not care about the customer losing work or the fact that a refrigerator is 60 degrees and that the customer is at risk of becoming very ill. I had to finally talk to a manager and an appointment is made for 3 days from know we'll see what happens.

We bought a $1, 900 L.G. refrigerator from H.H. Gregg (Memphis) and after 4 years it stopped cooling. My local appliance repairman (Watsons) looked at the fridge and said the compressor needs replacing ($800 job) but since the compressor is still under a 10 year warranty and he’s not authorized to do work for L.G. he recommended calling L.G. Well over 5 weeks we called H.H.Gregg then L.G. and then Sears Appliance Repair (all authorized)
All three calls to the above companies ended up with a guy named Jason with A&E contacting me. Jason came the first time and looked at my fridge and told me “ there was nothing wrong with it” I told him its not cooling that I had to throw out all the food and there was no ice in the freezer either, he got louder, saying the same thing. nothing wrong with it, then he said, “If you want, I can replace a part for $180 and charge you for it.”
Apparently A&E is hired by many appliance manufactures to do their warranty calls. After 5 weeks without a refrigerator and numerous calls and emails and nothing getting done we went last weekend and had to buy a new fridge and I put the broken L.G. fridge in the garage. We are senior citizens and have never had to deal with a more inept, rude and condescending company! Something needs to be done about them.

A & E Factory Repair Service is a scam. We had been using this service for years, without incident. Sears purchased them a few years back and now it is just a revenue generator for a failing company. We had repair service on our Whirlpool Washer back in December. The repairman broke our Sub Hub while attempting to remove and replace the pump. Now to be fair, the machine was 8 years old and everything nowadays is made disposable. However, even though he broke the part, we were charged the full retail price of the part $35.98 plus tax and labor. Less than 5 months later the part broke and needed to be replaced. We called A & E (now Sears Home Services) and told them what happened. They said that the parts they put in are only warranteed for 90 days. We would have to pay $59 for a diagnosis visit, then schedule the repair, pay for the parts and labor again. Laughable! We called Appliance Parts Depot (which is where Sears gets all of their replacement parts), they sell it for half the price and warranty them for 12 months. So the problem is two fold. Sears is jacking the price to make money, but then they would have come out, charged me again for the part and the service, then turned around and gotten money back from their supplier on the part since it is still under warranty. Why would you not offer your customer the same warranty as your supplier gives you...because you just doubled your business and your profits. NEVER, NEVER, going to use their service again! We had a Service Agreement with A & E for years and they always warranteed for 12 months, Sears is a rip off!

Read several of the reviews and I just can't think of anything different to say about A&E Factory Services so I will shorten my details. Dryer Repair scheduled for 9-1-2017. Dryer not completing drying cycle. Technician performed different cycles and agreed cycles not completing. Would run about 4 minutes and drop to 5 minutes to complete. Technician cleaned the sensors and the issue continued a few times until finally he saw it run past the 4 minutes and said it was repaired. I disagreed and confirmed with him shortly after leaving and trying to dry a load that it did not complete and issue was not resolved as he stated. Spent over 2 hours this morning with Sears and A&E Factory Services, who must be conspiring together, and could not get a re-visit until 9/13/2017. Very unacceptable with me. Even had a so called supervisor with A&E to hang up on me. This repair will, I repeat, WILL be completed under my soon to expire Master Protection Agreement and once these incompetents have resolved my issue they will never enter my home again. Life is a never ending learning curve.

HORRIBLE, AWFUL, TERIBLE ... If only it was possible to describe to you with words how terrible this company is, I can't find proper words to tell you how far you should run from them, if I had the time and money to sue this company and I would put every effort to it. Our $5000 fridge broke 2 years after we bought it, it took those about 40 days to repair that, but year later the fridge isn't working again, so now they have to repair it for free. First of all, it took them 20 days to come by to look at it, the first technician was in our house for 5 min, when he decided what's wrong with the fridge and he ordered a part and said we can't come by for another 20 days. After 20 days, another technician stops by and said no, the wrong part was ordered I have to order a new part and you guys have to wait another 20 days, then after 20 days 3rd technician stops by and says there is one more missing part needed for this repair and now we have to order this and wait another 20 days. After 20 days they call and confirm that they will be in our house after few hours, and then we receive a text that our apt was reschedules and now we have to wait another 17 days. We lived with a small fridge in the garage for 4 months. Without a fridge, family of 5, in summer of 2019. Also the big news is, when we finally got our fridge repaired, we found out that none of those parts were needed, their technicians were not able to figure out the problem with the fridge, it had a simple problem and they could've fix it the very first day. This company if the worst company in United States and please don't ever dial their phone number.

I only gave them 1 star rating because there were no lower choices. My LG 3 years old refrigerator's compressor died a month ago and I was given aan appointment of October 2 for repair. No one showed up and I called A&E to find out where my techician was and they advised me that they had no technician available today and the soonest they could get me scheduled was the October 24th. Despite 2 lengthy discussions no one could help! No one could even tell why I hadn't been contacted! They offer no service and their review are awful; id you make a service appointment, Good Luck!