Morphy Richards’s earns a 4.5-star rating from 4 reviews, showing that the majority of appliance users are exceptionally satisfied with their products.
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A Kitchen Essential: Morphy Richards Signature 4-Slice Toaster
I recently purchased the Morphy Richards Signature 4-Slice Toaster and it has truly elevated my breakfast experience. The sleek design fits perfectly in my kitchen, and the toasting performance is exceptional. I love how evenly it toasts bread to perfection every time. The multiple settings allow me to customize my toast just the way I like it. It's a must-have for anyone looking for a reliable and stylish toaster.
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Pros
- Innovative product designs
- Broad range of kitchen appliances
- Durable and reliable products
- Excellent customer service support
- Competitive pricing and value
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Cons
- Limited Global Presence
- Intense Market Competition
- Product Durability Concerns
- Narrow Product Innovation Scope
Morphy Richards Complaints 1
NON COMPLIANCE OF COMPLAINT
AJIT KUMAR GUPTA A-4/72, 1st FLOOR, SECTOR 16,
B.Sc., D.M.M. ROHINI, NEW DELHI – 110089.
TELEFAX: +91- 011- [protected]
M: [protected], [protected]
E-Mail:[protected]@yahoo.co.in
Ref: AKG/ 4879637/011 Date: 14.02.2011
The Manager Customer Care
MORPHY RICHARDS,
NEW DELHI.
PH: 011- [protected], [protected], [protected].
E-Mail:
SUBJECT: NON COMPLIANCE OF PRODUCT COMPLAINT.
Dear Sir,
I wish to draw your kind attention towards the following:-
1. I have purchased one MAXIMO – JUICE EXTRACTOR on 15.10.2009 from M/S NAVEEN ELECTRONICS, Model Town, New Delhi – 110009.
2. Its motor was creating problem for the past 30 days.
3. I complained to your customer service centre on 14.01.2011 vide complaint No. 496-A and a person visited who said that he will come again within a day or two for the replacement of the same but I was asked to go to the dealer for replacement and finally I got the replacement on 28.01.2011after visiting twice to dealer.
4. On 30.01.2011 when I started extracting Juice its wired net got broken and damaged the cover which jumped and hitted me on my face and other places.
5. I made another complaint on 01.02.2011 vide Complaint No. 15-B but no one turned up till date.
6. Since then I am repeatedly making complaints but of no use. My complaint has not been complied till date.
Under circumstances you are hereby requested to kindly look in to the matter personally and arrange a free replacement of the Maximo-Juice Extractor and / or refund my cost incurred on this product immediately at my residence.
Also please note that the failure on your part to provide free service as well as free replacement and / or encashment of the product under GAURUNTY period amounts to negligence and deficiency in after sales services.
You are requested to provide the service within 24 hours from the time of dispatch
of this E-Mail message or else I shall be compelled to move to the CONSUMER COURT/CONSUMER FORUM.
A prompt and positive response will highly be appreciated at our end.
Thanks & Regards,
AJIT KUMAR GUPTA
The complaint has been investigated and resolved to the customer’s satisfaction.
Living outside the UK, I purchased locally a breadmaker from one of the national consumer electronics chains. After 4 years of infrequent use, the main drive belt totally disintegrated (the rubber flaked away and all that was left was some string that must have been inside the belt).
I wrote by email first to what I could find on the web; was politely told that I could only get spares if I could have it delivered to an address in the UK and that if I paid by credit card, that the card address had to match the delivery address. Though I could pay with a credit card whose address matches my home address and is in the EU, that was still a non-starter.
I then called and was told that the model purchased was old; that they had no idea of the specs as they'd had a flood; that they had never heard of a belt on a breadmaker breaking and therefore didn't have spares anyway; and were not interested in something that by their own logic - as it could never break, was apparently defective.
Dreadful machine... total waste of money. I've now replaced it with a Braun machine and I'm using literally half the amount of coffee to get a decent strength. Definitely would NOT recommend this machine.
In my opinion not a good buy, poor design and virtually useless to anyone who appreciated good coffee. Not worthy of the Morphy Richards logo.
Is Morphy Richards Legit?
Morphy Richards earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Morphy Richards resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Morphy Richards has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Morphyrichards.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Morphy Richards have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Morphyrichards.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Morphyrichards.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Morphy Richards.
About Morphy Richards
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Overview of Morphy Richards complaint handling
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