A1 Mortgage Group
Reviews and Complaints

A1 Mortgage Group was awesome! They explained everything well, kept me informed on everything and what to expect next. I figured being my 1st time buying a house would be way worse than it was. It was actually smooth and easy. Thank you A1 Mortgage Group and A1 mortgage.

Worked with A1 Mortgage Group on refinancing my home. He was very informative and answered all my questions. He called and emailed me every step of the process. Closed in a couple of weeks. I would recommend A1 Mortgage. Thank you A1 Mortgage Group.

Exceptional customer service, very prompt to help and answer questions. A1 Mortgage Group was easy to work with and made the refinancing of our home an easy and personal experience. I would highly recommend A1 Mortgage and their team.

Very professional, courteous, helpful and patient due to my thousands of questions and needing verbal guidance throughout loan processing information. I am a senior citizen. Made this journey rewarding and stress free. I would highly recommend this company.

Terrible communication with our loan officer at A1 Mortgage Group. Several unanswered questions and emails. We had to get a supervisor involved just to get a response. We had to wait a week and a half after closing for funds to pay off other lenders. This was our 3rd refinance in 15 years with A1 Mortgage Group and will certainly be our last.

A-1 Mortgage Group did way more than we ever expected in helping us refinance our home. They even helped with an issue that they didn't have to. We had exceptional service, and you couldn't have asked for better correspondence and assistance. A-1 Mortgage Group should be at the top of your list when looking for home loans or refinance options.

I would like to thank A1 Mortgage Group and their loan officer for helping us get our dream home. Our loan process was a little different and complicated but the loan officer was extremely patient with us and helped us every step of the way. She proved to us that she is trustworthy and honest. I'll refer her to my friends and family and it was truly a pleasure working with her.

I switched to A1 Mortgage after spending months waiting on my lender at the time to complete my refi. My A1 Mortgage Group team beat the other rate with no discount points to buy, offered lower closing costs, and was readily available and responsive. I am so happy I switched! I felt valued as a customer and highly recommend A1 Mortgage Group.

We decided to refinance our house. We contacted several lenders and finally decided on A1. It was because of the introduction of our lender Zhou Bao. She was very friendly and guided us through the entire process with ease. Refinancing can be a painstaking process. Zhou Bao made the process very simple for us. I strongly recommend her and A1 for your next mortgage deal!

Ms. Z is the best loan officer that I have ever been working with. She is professional, knowledgeable, quick in response and very patient in answering all my questions. Our loan took only 25 days to close which was just amazing and incredible. I highly recommend her because she is the best. I enjoyed working with her and will refer my relatives and friends to her for sure. Andy C

We loved our experience. The person that helped was John Smith, he was the best. Great customer service, Wonderful person to have on your side, walks you through any questions that you have and makes you feel at ease. You feel like your working with your best friend. Would recommend his help to anyone, - rating from Jane Doe would rate a 15. Yes that's how good he is. Thank you John Smith!

A1 Mortgage Group was awesome. They proactively contacted us about refinancing, and were forthright and honest about whether or not it was a good financial move for us. This time it was! They crunched numbers accurately, and presented them to us concisely and clearly. They walked us through every step of the refi process. A1 Mortgage Group is punctual, accurate, very knowledgeable and friendly. They took very good care of us, and we recommend them very highly. Thanks A1 Mortgage Group!

I worked with A1 Mortgage Group and they were awesome. The process from start to finish was seamless. Their communication was prompt, their professionalism was excellent, and the work they put in to make sure we closed on time was top notch. I'm referring anyone I know thinking about a refi, or in need of a first mortgage directly to them. Don't hesitate to give them a call. They'll have numbers worked up for you fast so you can start the process as quick as possible. Great experience.

The first day I responded to the correspondence the ball was rolling ...I had a previous bad experience with a refi and it left a bitter taste in my mouth. A1 Mortgage kept me informed the entire process and in less than a month the work was complete. I especially liked and appreciated the notary responding to our home. This service was convenient, to the point, and completed! Jane Doe was my loan officer and she is very professional. I appreciated her consistency. Our experience was very pleasing. Thanks A1 Mortgage.

Worked with A1 Mortgage Group on a re-finance of our mortgage. A few things stood out to me:1) The representative from A1 Mortgage Group was willing to run calculations for multiple different scenarios to help our family decide what was the best path. He also was willing to update these to match current market trends and give us advice on timing opportunities.2) The representative from A1 Mortgage Group came out to our house (1hr+ drive for him) to help with some paperwork items that came up in the closing / notary process. Seems like the kind of guy where a personal touch is important to him and he's willing to take the time get things all situated.3) Overall, it was a fast and clear process!

A1 Mortgage Group, LLC -- A1 Mortgage Group, LLC I recently had the pleasure of working with John Smith who is a Sr. Loan Officer. What can I say... John is just fabulous! He assisted me / walked me through all of the necessary steps to re-finance my property in Virginia. Though located in Kansas City, he is licensed to do business in many states. Transitioning from an FHA to a Conventional loan took a lot of work and without his help, I may have given up. He followed through with everything he said he would and always returned my calls and texts quickly. He managed to smooth out any hiccups along the way (as are to be expected in many re-fi's and mine was an especially complicated one). Honestly, if I could rate higher than 5 stars for both John as well as A1 Mortgage Group, I would! If you are looking to refinance your property, John is your guy! CALL him and you will get straight answers. He is down-to-earth, genuine, friendly, extremely knowledgeable as well as patient throughout the entire process beginning to CTC. Let him know you saw this review on ComplaintsBoard.com. Sept2021